Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
HALO ? Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
Mobile Identity Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Deprecation of TLS 1.2 for Messaging Services (March 2026) Nov 19, 2025 16:00-17:00 CET

At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.

This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline.
Why TLS 1.3?

TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.

What You Need to Do
We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.

For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Posted on Nov 19, 2025 - 15:34 CET

Planned Maintenance - Singapore Gateway Jan 20, 2026 13:00-18:00 CET

On Januari 20th at 13:00 CET, we will perform maintenance on our Singapore Platform. This will impact all connections to SMPP 208 and all HTTP traffic towards gateway-sgp.cmtelecom.com. Active binds will be disconnected, and SMPP and HTTP will be unavailable until maintenance is completed.

Traffic towards http gateway sgp-gw.messaging.cm.com will be routed to our NL platform. We estimate this maintenance will take around five hours.
Posted on Nov 10, 2025 - 16:55 CET
System Metrics Month Week Day
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Dec 2, 2025

No incidents reported today.

Dec 1, 2025

No incidents reported.

Nov 30, 2025
RCS Business Messaging - Status Reports Service Interruption
Resolved - This incident has been resolved.
Nov 30, 12:03 CET
Monitoring - The status reports from Google are again being received without any delays.
Traffic is resuming as normal.
Nov 30, 10:36 CET
Identified - We are currently experiencing delays in incoming status reports from Google regarding RCS in France and the UK.
Sending RCS messages is not interrupted.
We informed Google of this outage and are waiting for their reply.
Nov 30, 09:48 CET
Update - We are continuing to investigate this issue.
Nov 30, 08:24 CET
Investigating - We are currently investigating a service interruption on our RCS platform.
Our engineers are looking into this with the highest priority.
Nov 30, 08:18 CET
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Maintenance - IPP Payments Gateway
Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 CET
Scheduled - Dear Partners,

We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.

Maintenance Window:
🗓 Date: Tuesday, 25 November 2025
⏰ Time: 22:00-24:00 PM CET (Central European Time)

This essential maintenance is expected to be completed within two hours. We anticipate no disruption to transaction processing.

Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Nov 25, 16:30 CET
Nov 25, 2025
Nov 24, 2025
Whatsapp - Partial Service Interruption
Resolved - This incident has been resolved.
Nov 24, 09:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 07:56 CET
Investigating - We are currently investigating a partial service interruption on Whatsapp
Nov 24, 06:14 CET
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
Operator Service Interruption - FR - SFR - 20810
Resolved - This incident has been resolved.
Nov 19, 12:26 CET
Investigating - FR - SFR - 20810 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Nov 19, 10:18 CET
Nov 18, 2025
Partial Outage - Ticketing shops
Resolved - Cloudflare has finished resolving any outstanding issues and have gone to monitoring. We will proceed to close the incident as no more errors have been reported in the last few hours.
Nov 18, 20:21 CET
Monitoring - We are seeing services begin to restore and traffic is resuming. Our teams are monitoring the situation closely to ensure full recovery.
Nov 18, 15:46 CET
Update - We are continuing to work on a fix for this issue.
Nov 18, 15:30 CET
Update - We are continuing to work on a fix for this issue.
Nov 18, 14:16 CET
Identified - We are still experiencing issues and continue to investigate.
Nov 18, 13:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 13:16 CET
Update - The issue has been caused by our upstream partner, who is experiencing a major network outage on their end. We are actively working with them to mitigate the impact as quickly as possible.

For more information please see: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Nov 18, 13:03 CET
Update - We are continuing to work on a fix for this issue.
Nov 18, 12:55 CET
Identified - At this time, certain ticketing shops are temporarily unreachable. We are investigating the issue.
Nov 18, 12:46 CET
Outage - Conversational AI cloud
Resolved - Cloudflare has finished resolving any outstanding issues and have gone to monitoring. We will proceed to close the incident as no more errors have been reported in the last few hours.
Nov 18, 19:57 CET
Monitoring - We can confirm that traffic has been fully restored. Our teams are continuing to monitor the situation closely to ensure ongoing stability.
Nov 18, 15:51 CET
Update - We are seeing services begin to restore and traffic is resuming. Our teams are monitoring the situation closely to ensure full recovery.
Nov 18, 15:38 CET
Update - Cloudflare has identified the issue and has returned some services. We are still impacted and are working on new certificates and monitoring Cloudflare progress and will work with whichever path proves faster. Update in 30 minutes or as events warrant
Nov 18, 14:23 CET
Update - Traffic is returning, in the meantime we are still working to potentially cut cloudflare out as a fallback should issues resume. Next update in 30 minutes at the latest, or as events warrant
Nov 18, 13:49 CET
Identified - Networking issues at Cloudflare have returned, we are working to cut them out as a temporary mitigation
Nov 18, 13:28 CET
Monitoring - All issues are resolved, and traffic is resuming as expected. We are monitoring.
Nov 18, 13:19 CET
Identified - Due to issues with our DDoS protection, requests towards the Conversational AI Cloud Gateway are being rejected, our engineers are aware and looking at our options to mitgate a.s.a.p.
For more information please see: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Nov 18, 12:53 CET
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