CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

GenAI Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

cm.com Uptime

Fetching

cm.com Response time

Fetching

gw.cmtelecom.com Uptime

Fetching

gw.messaging.cm.com uptime

Fetching

secure.docdatapayments.com Uptime

Fetching

secure.docdatapayments.com Response time

Fetching

api.cmpayments.com Uptime

Fetching

api.cmpayments.com Response time

Fetching

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

Online Payments - E-Commerce Portal not up to date

Resolved - Our team has successfully resolved the issue, and the final portion has now been fully recovered. We appreciate your patience throughout this process, and we're pleased to report that everything is back to normal
Oct 25, 13:37 CEST

Update - Our team is still working on recovering this final missing portion, and the process is ongoing. We appreciate your continued patience and will provide further updates as soon as more information is available.
Oct 23, 15:20 CEST

Identified - We have successfully recovered all missing data in the portal, except for some transactions made on Tuesday, October 15th. We are currently working on recovering this final missing portion.
Oct 17, 17:11 CEST

Investigating - At the moment, the data on our e-commerce portal is not up to date, but we are working on solutions. Payment transactions are not affected.
Oct 16, 12:05 CEST

Oct 24, 2024

Operator Service Interruption - NL - Odido - 20416

Resolved - This incident has been resolved.
Oct 24, 21:10 CEST

Identified - Ducth Operator Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Oct 24, 20:36 CEST

SR delays

Resolved - This incident has been resolved.
Oct 24, 17:03 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 16:50 CEST

Update - We are continuing to investigate this issue.
Oct 24, 16:42 CEST

Investigating - We are currently investigating this issue.
Oct 24, 16:41 CEST

Oct 23, 2024

Emergency Maintenance: Voice Outbound Platform Rijen (Outbound 02)

Completed - The scheduled maintenance has been completed.
Oct 23, 23:15 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 CEST

Scheduled - Tonight 11 PM (UTC +2), a brief maintenance window is scheduled for only Outbound Platform Rijen (Outbound02) for a small platform change. All other Voice Platforms are not affected. The expected downtime is less then 5 minutes. During this time new outgoing calls might not be able to set-up. We apologize for the inconvenience that this may cause.

Thank you for your understanding.
Voice Team
Oct 23, 14:31 CEST

iDIN is experiencing degraded performance

Resolved - This incident has been resolved.
Oct 23, 13:14 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 10:25 CEST

Update - We are continuing to work on a fix for this issue.
Oct 23, 10:23 CEST

Identified - Our supplier is experiencing issues, resulting in our iDIN environment having degraded performance.
Oct 23, 10:19 CEST

Investigating - We are currently investigating this issue.
Oct 23, 09:23 CEST

Oct 22, 2024

Partial Outage - PSP (Visa)

Resolved - This incident has been resolved.
Oct 22, 11:17 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 20:28 CEST

Update - We are continuing to work on a fix
Oct 21, 18:43 CEST

Update - We are still working on a fix. Some merchants are migrated to an alternative route (if applicable) to reduce impact.
Oct 21, 17:10 CEST

Investigating - At this time, some payments made with Visa are not being processed correctly. Our team is working on a solution. In the meantime, we recommend using alternative payment methods where possible.
Oct 21, 16:20 CEST

Maintenance In Person Payments datacenters

Completed - The scheduled maintenance has been completed.
Oct 22, 01:42 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 CEST

Scheduled - Dear partners,

Tuesday, 22 October 2024 CM.com/In Person Payments will perform network maintenance in their datacentres. The maintenance is planned for 00:00 AM - 02:00 AM CEST (Central European Summer Time). A disruption of the transaction processing is not expected.
Oct 21, 10:12 CEST

Oct 21, 2024

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Oct 16, 2024

Delayed message processing

Resolved - This incident has been resolved.
Oct 16, 15:05 CEST

Monitoring - The majority of messages are being processed on time which we keep monitoring, though we are still working on some smaller local issues.
Oct 16, 14:31 CEST

Identified - The issue has been identified and a fix is being implemented.
Oct 16, 14:23 CEST

Investigating - At the moment, you might experience some delays while processing messaging traffic. We are investigating this issue.
Oct 16, 14:09 CEST

Emergency maintenance - PSP environment

Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:30 CEST

Scheduled - We will be performing emergency maintenance on our PSP environment between 9:30 and 10:00 CEST. During this time, you may experience some downtime.
Oct 16, 09:05 CEST