CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

HALO Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP as a Service Operational

Mobile Identity Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

cm.com Uptime

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cm.com Response time

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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api.cmpayments.com Uptime

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Past Incidents

Jul 12, 2025

No incidents reported today.

Jul 11, 2025

CAIC - Degraded performance

Resolved - This incident has been resolved.
Jul 11, 19:16 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 17:43 CEST

Investigating - We are currently investigating degraded performance on the Conversation AI Cloud platform.
Jul 11, 17:11 CEST

MMC - Degraded performance URL Shortener

Resolved - This incident has been resolved.
Jul 11, 11:16 CEST

Investigating - Degraded performance URL shortener. We're currently experiencing issues with the URL shortener, causing email to be sent without shortened links. All mails are sent, but link clicks will not be tracked for these mails.
Jul 11, 11:07 CEST

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Delayed payout processing via ING

Resolved - This incident has been resolved.
Jul 9, 16:33 CEST

Update - There may still be discrepancies visible in the portal as we work to fully reconcile the data. We appreciate your patience and will provide updates as needed.
Jul 4, 16:41 CEST

Monitoring - The payout processing delays have been resolved. Today's payouts include both yesterday's delayed payments and today's scheduled payments. We are currently working to correct any data discrepancies that may appear in the portal due to this catch-up processing.
Jul 2, 13:02 CEST

Identified - We are currently experiencing delays in payouts via ING Bank. We are working on a solution.
Jul 1, 11:45 CEST

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

Mobile Marketing Cloud - Address Book Experiencing Degraded Performance

Resolved - This incident has been resolved.
Jul 6, 08:43 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 6, 06:38 CEST

Investigating - We are currently investigating a potential issue affecting Mobile Marketing Cloud.
Users may experience degraded performance when accessing the Address Book.
We will provide updates as soon as more information becomes available.
Jul 6, 06:27 CEST

Jul 5, 2025

No incidents reported.

Jul 4, 2025

Jul 3, 2025

No incidents reported.

Jul 2, 2025

Maintenance For Voice Outbound

Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 CEST

Scheduled - In a continuous effort to improve our service and quality, we will carry out planned maintenance on our Outbound Voice platform on Wednesday July 2nd between 06:00 and 07:00 (CEST).
During this maintenance window outbound calls might drop.
Inbound calls will not be affected.
Jun 23, 09:07 CEST

Operator Service Interruption - Netherlands - Vodafone - 20404

Resolved - This incident has been resolved.
Jul 2, 00:01 CEST

Investigating - Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Jul 1, 02:30 CEST

Jul 1, 2025

Jun 30, 2025

Message Log - Export functionality is not working correctly

Resolved - This incident has been resolved.
Jun 30, 16:08 CEST

Update - We are continuing to monitor for any further issues.
Jun 30, 13:38 CEST

Monitoring - Export functionality has been operational again since 09:20, and customers are now able to export without issues.
Jun 30, 13:38 CEST

Investigating - We are currently investigating a possible issue with message log exports not working correctly.
Jun 30, 07:20 CEST

Business Messaging Platform – Certificate renewal

Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 CEST

Scheduled - The certificate for gw.cmtelecom.com will expire soon. We will therefore replace the certificate for this endpoint on the June 30th, between 10:00 and 11:00 CEST.
As a result, this endpoint may be subject to degraded performance for a short period of time. Once the renewed certificate is installed, services will return to normal automatically.

Action will be required if you use certificate pinning.
The public key has been published and can be retrieved for GW.CMTELECOM.COM via https://gw.cmtelecom.com/certs/gw.cmtelecom.com.txt

We perform maintenance to ensure services remain secure. We try to minimize both downtime and impact on your business.

The maximum validity for TLS certificates is being reduced industry-wide. The most significant upcoming change is a move from the current one-year lifetime to 90-day certificates.
To manage these frequent renewals, we will be automating our certificate issuance process starting in 2026. As a result, we will no longer send manual announcements for individual certificate renewals.

Action Required for Users of Certificate Pinning:
This automation means the public key of our gateway certificate will change every 90 days in June 2026. Pinning to a leaf certificate will no longer be a viable strategy and will cause your integration to fail.

We strongly advise you to update your security model:
- Recommended: Pin to an intermediate or root Certificate Authority (CA) instead of the leaf certificate.
- Alternative: Use other security mechanisms like the Expect-CT header.
Jun 6, 16:05 CEST

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.