Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
HALO ? Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
Mobile Identity Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
cm.com Uptime
Fetching
cm.com Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.messaging.cm.com uptime
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Conversational Router - Duplicated message delivery
Resolved - This incident has been resolved.
Oct 16, 17:12 CEST
Investigating - We've received some reports of duplicated message delivery. We're currently looking into the cause of this.
Oct 16, 15:30 CEST
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Ticketing - service interruption
Resolved - The issue has been resolved, and current monitoring confirms that all systems are healthy and functioning as expected. We will continue to investigate the root cause and maintain close monitoring to ensure continued stability.
Oct 13, 21:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 20:45 CEST
Update - We are continuing to investigate this issue.
Oct 13, 20:42 CEST
Update - We have scaled up this incident and continue to investigate.
Oct 13, 20:18 CEST
Update - We are continuing to investigate this issue.
Oct 13, 18:55 CEST
Investigating - We are experiencing a service outage on our ticketing platform. This is affecting Seated Ticketing and General Admission.
Our team is investigating the issue.
Oct 13, 18:43 CEST
Oct 12, 2025

No incidents reported.

Oct 11, 2025
Maintenance In Person Payments
Completed - The scheduled maintenance has been completed.
Oct 11, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:30 CEST
Scheduled - Dear Partners,

We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.

Maintenance Window:
🗓 Date: Saturday, 11 October 2025
⏰ Time: 9:30 PM CEST (Central European Summer Time)

This essential maintenance is expected to be completed within one hour. We anticipate no disruption to transaction processing.

Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Oct 9, 15:48 CEST
Oct 10, 2025

No incidents reported.

Oct 9, 2025
MSC - Agent Inbox CDP Intergration down
Resolved - This incident has been resolved.
Oct 9, 12:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 17:34 CEST
Investigating - we are investigating an issue where the Agent inbox CDP integration is down.
This impacts the receiving and processing of events in CDP, Potential side effects are disturbed execution of workflows and updates in the Profiles.
Oct 8, 12:45 CEST
MSC - Slow Scripted Chatbot
Resolved - This incident has been resolved.
Oct 9, 12:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 12:28 CEST
Investigating - We are currently investigating an issue with the Scripted Chatbot where traffic is being processed at a slow speed.
Oct 9, 11:49 CEST
Oct 8, 2025
Time2chat SFR (20810) update
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 11:45 CEST
Scheduled - Messages maybe delayed during this maintenance to Time2chat SFR 20810.
Oct 7, 11:42 CEST
Oct 7, 2025
MSC Agent Inbox - Degraded Performance
Resolved - This incident has been resolved.
Oct 7, 17:36 CEST
Investigating - We are currently experiencing a queue build-up within the Agent Inbox WorkerEngine, which may result in delays in message delivery.
Our technical team is actively investigating the issue and working to resolve it as quickly as possible.
Oct 7, 17:08 CEST
Oct 6, 2025
Sign - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 CEST
Scheduled - Due to continuous improvements made to our Sign services, we have scheduled a 3 hour maintenance window for our Sign platform. During this maintenance window a short interruption of service may be experienced.

If you have any questions or experience issues, please contact us via https://support.cm.com
Sep 24, 16:15 CEST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage