CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Conversational AI cloud - Dashboard missing Data

Update - The process of updating the data is taking longer then expected. Data up to and including the 20th is still being processed. We keep monitoring the results.
Nov 20, 2024 - 16:25 CET

Monitoring - We implemented a fix and monitoring the results. The last data will be updated throughout the day
Nov 20, 2024 - 09:08 CET

Identified - A fix has been implemented. We expect the data to be available 20-11.
Nov 18, 2024 - 16:29 CET

Investigating - Conversational AI Cloud (longterm) dashboards could be missing data from 16 and 17 November 2024. We are currently investigating.
Nov 18, 2024 - 13:37 CET

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Degraded Performance

Production Gateway Operational

Admin Portal Operational

CMS Degraded Performance

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

GenAI Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

cm.com Uptime

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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api.cmpayments.com Uptime

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Past Incidents

Nov 20, 2024

Operator Service Interruption - NL - Odido - 20416

Resolved - Odido has confirmed the issue has been resolved.
Nov 20, 16:45 CET

Update - Odido confirms that they are still experiencing a major outage and continue working on a fix.
Nov 20, 07:14 CET

Update - We are continuing to work on a fix for this issue.
Nov 20, 02:42 CET

Identified - Odido has had had an outage between 00:05 and 00:24 due to a power planned activity.
The KPIs are slowly recovering.

The investigation is currently ongoing as services on their end have not fully recovered.
Nov 20, 02:41 CET

Investigating - Ducth Operator Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Nov 20, 00:31 CET

USA - Issues with SMS status report delivery

Resolved - This incident has been resolved.
Nov 20, 11:17 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 10:42 CET

Update - We are continuing to investigate this issue.
Nov 19, 16:17 CET

Investigating - We are currently investigating an issue with SMS status report delivery to the USA
Nov 19, 15:45 CET

Nov 19, 2024

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Service Interruption - Proximus EnCo (BE)

Resolved - This incident has been resolved.
Nov 15, 14:49 CET

Investigating - Proximus EnCo is experiencing an issue on their platform which affects part of the MT SMS traffic.
The operator is investigating the issue.
Nov 15, 14:26 CET

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

KPN Network - Delay

Resolved - This incident has been resolved.
Nov 10, 08:39 CET

Identified - We have implemented a work around which should resolve the issue for most users. However the main cause is still being investigated.
Nov 7, 13:43 CET

Investigating - We are currently investigating delays with the KPN Network.
Nov 7, 11:30 CET

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Scheduled Maintenance - PSP Environment

Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 CET

Scheduled - Scheduled: We will be conducting scheduled maintenance on our PSP environment on Tuesday, November 7th, from 06:00 to 07:00 CET. During this time, you may experience brief downtime.
Nov 5, 15:26 CET

Nov 6, 2024

Agent Inbox - Performance issues

Resolved - This incident has been resolved.
Nov 6, 16:51 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 12:53 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 6, 12:34 CET