All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Identity & Sign Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
POS Processor connections: CCV Operational
POS Processor connections: Omnipay Operational
POS Processor connections: Six Operational
POS Processor connections: Equens Operational
POS Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023
Resolved - This incident has been resolved.
Jun 7, 11:40 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 09:00 CEST
Investigating - We are investigating a performance degradation loading issue.
Jun 7, 08:53 CEST
Jun 6, 2023
Resolved - This incident has been resolved.
Jun 6, 10:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 09:32 CEST
Identified - The cause has been identified. We are experiencing a partial outage due to Supplier issues on our Outbound03 (South Africa) environment
Jun 6, 07:50 CEST
Completed - The scheduled maintenance has been completed.
Jun 6, 06:20 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CEST
Scheduled - We would like to inform you about an upcoming maintenance window for our Payment Service Provider on June 6th, 6:00 CEST in the morning with a temporary downtime of approximately 20 minutes.

During the maintenance window, the following impacts can be expected:
- Temporary unavailability of transactions through the PS API.
- Users may experience a temporary interruption in the visibility of the feed on the portal.

We greatly appreciate your patience and understanding during this brief period of downtime.

Should you encounter any issues following the maintenance, please don't hesitate to reach out to us via email at cmsupport@cm.com

May 31, 14:36 CEST
Completed - The scheduled maintenance has been completed.
Jun 6, 06:20 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CEST
Scheduled - Due to a scheduled maintenance with our Payment Service Provider on June 6th, 6:00 CEST in the morning no payment methods will be available for approximately 20 minutes in our ticket shops.

We greatly appreciate your patience and understanding during this brief period of downtime.

Should you encounter any issues following the maintenance, please don't hesitate to reach out to us via email at cmsupport@cm.com

Jun 2, 13:34 CEST
Jun 5, 2023
Resolved - This incident has been resolved.
Jun 5, 14:39 CEST
Monitoring - The issue has been successfully resolved.

During the incident timeframe, there may have been delays in sending out emails. However, we want to assure you that all the emails generated within that period have been queued and will be dispatched gradually with some delays.

We are continuing to closely monitor the situation to ensure the continued stability of our systems.

Jun 5, 11:59 CEST
Identified - We have identified the underlying issue and are actively working on implementing a fix.
Jun 5, 11:22 CEST
Investigating - We are currently experiencing an issue where all e-mails cannot be sent for any ticketing components, including the dashboard, shop, personalization, and Guest Manager. This means that purchases made during this incident may experience delays in receiving their confirmations.

Our team is actively investigating the issue and working towards a resolution.

Please note that all other systems and services are functioning normally.

Jun 5, 09:50 CEST
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Resolved - This incident has been resolved.
Cause of the was caused by issues with Azure Resource Manager (ARM) when performing resource management operations in the West Europe region.

Full Azure report can be found here: https://azure.status.microsoft/en-us/status/history/

Jun 2, 19:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 16:49 CEST
Investigating - At the moment, some users may experience slow loading times with the MSC app. We are currently investigating this issue to identify and resolve the cause.
Jun 2, 16:43 CEST
Resolved - This incident has been resolved.
Jun 2, 16:29 CEST
Investigating - ING is having problems with their connectivity towards Ideal platform. This is causing downtime for ING clients using iDEAL.

Status iDEAL is availble here: availability.ideal.nl

Jun 2, 15:30 CEST
Resolved - This incident has been resolved.
Jun 2, 13:34 CEST
Monitoring - We have implemented a short-term fix for the dropdown to be functional again. We are working on a long-term solution.
Jun 1, 16:03 CEST
Update - You can advise users to use Firefox or Edge in the meantime. Apologies for the inconvenience.
Jun 1, 14:12 CEST
Identified - We have identified the issue and are looking to implement a fix shortly.
Jun 1, 13:13 CEST
Investigating - The dropdown form fields on Pages don't work in Chrome browsers. We are currently investigating the issue.
Jun 1, 11:48 CEST
Jun 1, 2023
May 31, 2023
Resolved - This incident has been resolved.
May 31, 18:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:11 CEST
Identified - The issue has been identified and a fix is being implemented.
May 31, 15:09 CEST
Investigating - Currently, we are experiencing delays in our seated ticketing environment. Our team is actively investigating this matter, and we will provide updates and information accordingly.
May 31, 14:37 CEST
Completed - The scheduled maintenance has been completed.
May 31, 15:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:02 CEST
Scheduled - "On Wednesday, May 31st, 2023, CM.com will release version 4.9 of Conversational AI Cloud. Release 4.9 includes a major design overhaul of articles (previously called Q&A’s) introducing omni-channel capabilities, enhanced search functionalities, and article imports/exports.

Publication is expected to be unavailable for small portions of the day. Other components should be unaffected"

May 23, 22:58 CEST
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Resolved - This incident has been resolved.
May 27, 13:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 11:34 CEST
Investigating - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 27, 09:54 CEST
May 26, 2023
Completed - The scheduled maintenance has been completed.
May 26, 00:00 CEST
Update - We have successfully migrated two batches of customers to the new Tracedock version in the CM.com platform. Might you miss events in the Tracedock event overview on the old portal, then that means you have been migrated. Please log on to the CM.com platform with your former Tracedock email address and request a new password to proceed. The other accounts will be migrated coming Tuesday due to the bank holiday in the Netherlands on Monday.
May 25, 15:39 CEST
Update - We are going to perform another run of the migration of yesterday.
May 25, 10:13 CEST
Update - We are about to start the migration of the remaining customers.
May 24, 09:41 CEST
Verifying - We have migrated the first batch of customers and are now verifying the implementation
May 22, 12:46 CEST
Update - We are currently starting the migration. Please be aware that any changes to events or other configurations will not be saved until the migration is finished.
May 22, 07:47 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:03 CEST
Scheduled - We will do a phased migration of Tracedock customers to the CM.com platform. During your migration schedule, you will not be able to view the dashboard on the Tracedock portal (portal.tracedock.com). We expect this to be for a minimal amount of time, after which you will be able to log on to the CM.com platform to view your Tracedock dashboard.

The processing of events should proceed as normal. Please be mindful of any anomalies during this migration period and contact support@cm.com in case something is not functioning as planned.

May 19, 14:49 CEST
May 25, 2023