CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Twitter Operational

Viber Operational

Telegram Messenger Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice Platform - South Africa Operational

Voice Platform - Hong Kong Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Mobile Service Cloud Operational

Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational

Customer Contact Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

POS Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Identity & Sign Operational

Sign Operational

iDIN Operational

IBAN Verification Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

POS Processor connections: CCV Operational

POS Processor connections: Omnipay Operational

POS Processor connections: Six Operational

POS Processor connections: Equens Operational

POS Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

cm.com Uptime

Fetching

cm.com Response time

Fetching

gw.cmtelecom.com Uptime

Fetching

gw.messaging.cm.com uptime

Fetching

sgw01.cm.nl Uptime

Fetching

sgw02.cm.nl Uptime

Fetching

secure.docdatapayments.com Uptime

Fetching

secure.docdatapayments.com Response time

Fetching

api.cmpayments.com Uptime

Fetching

api.cmpayments.com Response time

Fetching

Past Incidents

Jun 8, 2023

No incidents reported today.

Jun 7, 2023

Performance degradation MSC

Resolved - This incident has been resolved.
Jun 7, 11:40 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 09:00 CEST

Investigating - We are investigating a performance degradation loading issue.
Jun 7, 08:53 CEST

Jun 6, 2023

Partial outage due to Supplier issues on our Outbound03 (South Africa) environment

Resolved - This incident has been resolved.
Jun 6, 10:54 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 09:32 CEST

Identified - The cause has been identified. We are experiencing a partial outage due to Supplier issues on our Outbound03 (South Africa) environment
Jun 6, 07:50 CEST

Scheduled maintenance - Payment Service Provider (PSP)

Completed - The scheduled maintenance has been completed.
Jun 6, 06:20 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CEST

Scheduled - We would like to inform you about an upcoming maintenance window for our Payment Service Provider on June 6th, 6:00 CEST in the morning with a temporary downtime of approximately 20 minutes.

During the maintenance window, the following impacts can be expected:
- Temporary unavailability of transactions through the PS API.
- Users may experience a temporary interruption in the visibility of the feed on the portal.

We greatly appreciate your patience and understanding during this brief period of downtime.

Should you encounter any issues following the maintenance, please don't hesitate to reach out to us via email at cmsupport@cm.com
May 31, 14:36 CEST

Ticketing Shops payments methods unavailble

Completed - The scheduled maintenance has been completed.
Jun 6, 06:20 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CEST

Scheduled - Due to a scheduled maintenance with our Payment Service Provider on June 6th, 6:00 CEST in the morning no payment methods will be available for approximately 20 minutes in our ticket shops.

We greatly appreciate your patience and understanding during this brief period of downtime.

Should you encounter any issues following the maintenance, please don't hesitate to reach out to us via email at cmsupport@cm.com
Jun 2, 13:34 CEST

Jun 5, 2023

Ticketing - No e-mail processing

Resolved - This incident has been resolved.
Jun 5, 14:39 CEST

Monitoring - The issue has been successfully resolved.

During the incident timeframe, there may have been delays in sending out emails. However, we want to assure you that all the emails generated within that period have been queued and will be dispatched gradually with some delays.

We are continuing to closely monitor the situation to ensure the continued stability of our systems.
Jun 5, 11:59 CEST

Identified - We have identified the underlying issue and are actively working on implementing a fix.
Jun 5, 11:22 CEST

Investigating - We are currently experiencing an issue where all e-mails cannot be sent for any ticketing components, including the dashboard, shop, personalization, and Guest Manager. This means that purchases made during this incident may experience delays in receiving their confirmations.

Our team is actively investigating the issue and working towards a resolution.

Please note that all other systems and services are functioning normally.
Jun 5, 09:50 CEST

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Mobile service cloud advanced/pro - App is slow loading

Resolved - This incident has been resolved.
Cause of the was caused by issues with Azure Resource Manager (ARM) when performing resource management operations in the West Europe region.

Full Azure report can be found here: https://azure.status.microsoft/en-us/status/history/
Jun 2, 19:44 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 16:49 CEST

Investigating - At the moment, some users may experience slow loading times with the MSC app. We are currently investigating this issue to identify and resolve the cause.
Jun 2, 16:43 CEST

External service: Payment method iDEAL unavailable for ING users

Resolved - This incident has been resolved.
Jun 2, 16:29 CEST

Investigating - ING is having problems with their connectivity towards Ideal platform. This is causing downtime for ING clients using iDEAL.

Status iDEAL is availble here: availability.ideal.nl
Jun 2, 15:30 CEST

Dropdown form fields in Pages don't work in Chrome

Resolved - This incident has been resolved.
Jun 2, 13:34 CEST

Monitoring - We have implemented a short-term fix for the dropdown to be functional again. We are working on a long-term solution.
Jun 1, 16:03 CEST

Update - You can advise users to use Firefox or Edge in the meantime. Apologies for the inconvenience.
Jun 1, 14:12 CEST

Identified - We have identified the issue and are looking to implement a fix shortly.
Jun 1, 13:13 CEST

Investigating - The dropdown form fields on Pages don't work in Chrome browsers. We are currently investigating the issue.
Jun 1, 11:48 CEST

Jun 1, 2023

May 31, 2023

Seated Ticketing platform delays

Resolved - This incident has been resolved.
May 31, 18:00 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:11 CEST

Identified - The issue has been identified and a fix is being implemented.
May 31, 15:09 CEST

Investigating - Currently, we are experiencing delays in our seated ticketing environment. Our team is actively investigating this matter, and we will provide updates and information accordingly.
May 31, 14:37 CEST

Release version 4.9 of Conversational AI Cloud.

Completed - The scheduled maintenance has been completed.
May 31, 15:37 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:02 CEST

Scheduled - "On Wednesday, May 31st, 2023, CM.com will release version 4.9 of Conversational AI Cloud. Release 4.9 includes a major design overhaul of articles (previously called Q&A’s) introducing omni-channel capabilities, enhanced search functionalities, and article imports/exports.

Publication is expected to be unavailable for small portions of the day. Other components should be unaffected"
May 23, 22:58 CEST

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

Operator Service Interruption - FR - SFR France - 20810

Resolved - This incident has been resolved.
May 27, 13:01 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 11:34 CEST

Investigating - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 27, 09:54 CEST

May 26, 2023

Tracedock - Platform Migrations

Completed - The scheduled maintenance has been completed.
May 26, 00:00 CEST

Update - We have successfully migrated two batches of customers to the new Tracedock version in the CM.com platform. Might you miss events in the Tracedock event overview on the old portal, then that means you have been migrated. Please log on to the CM.com platform with your former Tracedock email address and request a new password to proceed. The other accounts will be migrated coming Tuesday due to the bank holiday in the Netherlands on Monday.
May 25, 15:39 CEST

Update - We are going to perform another run of the migration of yesterday.
May 25, 10:13 CEST

Update - We are about to start the migration of the remaining customers.
May 24, 09:41 CEST

Verifying - We have migrated the first batch of customers and are now verifying the implementation
May 22, 12:46 CEST

Update - We are currently starting the migration. Please be aware that any changes to events or other configurations will not be saved until the migration is finished.
May 22, 07:47 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:03 CEST

Scheduled - We will do a phased migration of Tracedock customers to the CM.com platform. During your migration schedule, you will not be able to view the dashboard on the Tracedock portal (portal.tracedock.com). We expect this to be for a minimal amount of time, after which you will be able to log on to the CM.com platform to view your Tracedock dashboard.

The processing of events should proceed as normal. Please be mindful of any anomalies during this migration period and contact support@cm.com in case something is not functioning as planned.
May 19, 14:49 CEST

May 25, 2023