Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Voice - Belgium - Start of blocking unregistered traffic
Investigating - Regulations in Belgium to prevent phone number spoofing require operators and aggregators to block any local Belgian traffic for entities that do not have a registration in Belgium. This means that you can only use a +32 local number if your company has a registration and business address in Belgium.

Via this message we inform you that we will reject and block any Voice calls using +32 numbers if the company profile is missing from our records. This automated blocking will become effective April 1st.
Information about how to fill on a company profile can be found here: https://knowledgecenter.cm.com/kc/anti-spoofing-belgium
Apr 01, 2025 - 09:00 CEST

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
HALO ? Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
Mobile Identity Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Voice Outbound Apr 9, 2025 06:00-06:30 CEST

In a continuous effort to improve our service and quality, we will carry out planned maintenance on our outbound platforms.

During this maintenance window call setups might fail.
Ongoing and inbound calls will not be affected.
Posted on Mar 28, 2025 - 10:17 CET
System Metrics Month Week Day
cm.com Uptime
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cm.com Response time
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gw.cmtelecom.com Uptime
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gw.messaging.cm.com uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025
Central Services - HALO Studio down
Resolved - This incident has been resolved.
Apr 2, 17:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 14:44 CEST
Investigating - We are currently experiencing downtime concerning HALO Studio. We are investigating the issue.
Apr 2, 14:24 CEST
Apr 1, 2025
Maintenance window CDP
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 CEST
Scheduled - As part of our ongoing commitment to enhancing our service and delivering a quality experience, we will be performing maintenance during the following timeframe:
Tuesday, April 1st, between 01:00 AM and 03:00 AM CET

During this maintenance window:
All events and workflow activations will be temporarily paused.
Once the maintenance is complete, all events and workflows will automatically resume as normal (no data loss)
Mar 28, 12:56 CET
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
KPN Inbound Quality Issues
Resolved - KPN has resolved the issue since 13:00.
Mar 24, 16:32 CET
Monitoring - We have been informed by KPN that the issue was resolved. We can confirm that we see significantly reduced packet loss since ~12.15
KPN indicates the solution was found outside their domain but did not specify further.

We will continue to monitor for a few hours.
Mar 24, 13:51 CET
Update - KPN continues investigating this issue. We are expecting an update from KPN around 12:00 CET.
Mar 24, 10:47 CET
Update - KPN continues investigating this issue.
Mar 22, 10:09 CET
Investigating - Please be aware that we are still experiencing packet loss and quality issues on inbound KPN Calls originating on some parts of the NL telephony network and we are waiting on the involved party to solve the issue. This is currently under investigation by KPN.
Mar 21, 11:10 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Mar 21, 2025
Conversational AI Cloud - Dashboard Issues
Resolved - This incident has been resolved.
Mar 21, 13:27 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:27 CET
Investigating - We're currently experiencing issues with the Conversational AI Cloud dashboards. This unfortunately causes these dashboards to be unavailable. Our developers are currently investigating. Thank you for your patience.
Mar 21, 11:01 CET
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