CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Campaign Statistics Processing Issue
Incident
Report for CM.com
Resolved
Summary:
We experienced an issue with our campaign statistics processing system that affected the accuracy of delivery rate metrics in Campaign Insights.
Timeframe:
10:00 CET January 7th - 10:00 CET January 8th
Impact:
Campaign statistics were not processed correctly during this period. Delivery rate statistics displayed in Campaign Insights were inaccurate
All emails were sent out successfully and delivered as expected. No impact to actual email delivery or customer communications
Root Cause:
Events were processed through our queue system, but a misconfiguration caused messages to be processed incorrectly, resulting in inaccurate statistics.
Resolution:
The issue was resolved through a rollback and implementation of fixes to prevent similar misconfigurations in the future.
Key Takeaway:
While statistics reporting was affected, all triggered campaigns functioned normally and emails were delivered to recipients without interruption.
We experienced an issue with our campaign statistics processing system that affected the accuracy of delivery rate metrics in Campaign Insights.
Timeframe:
10:00 CET January 7th - 10:00 CET January 8th
Impact:
Campaign statistics were not processed correctly during this period. Delivery rate statistics displayed in Campaign Insights were inaccurate
All emails were sent out successfully and delivered as expected. No impact to actual email delivery or customer communications
Root Cause:
Events were processed through our queue system, but a misconfiguration caused messages to be processed incorrectly, resulting in inaccurate statistics.
Resolution:
The issue was resolved through a rollback and implementation of fixes to prevent similar misconfigurations in the future.
Key Takeaway:
While statistics reporting was affected, all triggered campaigns functioned normally and emails were delivered to recipients without interruption.