All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
WhatsApp messaging ? Operational
TEXT Apps Operational
Campaigns Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing updates on our HTML editor within the Email Campaigns app. During the timeframe the editor might not be available, but we expect the actual downtime to be less than 2 hours. Any campaigns that are scheduled will be sent without any impact. Campaign statistics will also be available
Posted on Apr 2, 22:07 CEST
Done on the 2nd of April, 2020
On the 2nd of April, 2020 we have updated our certificates for sgw01.cm.nl and sgw02.cm.nl and we have moved sgw01.cm.nl to a new IP address: 188.94.184.2. You can find our new certificates on https://gw.cmtelecom.com/certs/sgw01.pem.txt and https://gw.cmtelecom.com/certs/sgw02.pem.txt.

Phase 2, 20th until 24th of April, 2020
Between the 20th and 24th of April, 2020 the IP addresses of the services that send status reports (SR) and incoming messages (MO) will be changed. The IP ranges that could be used for our outbound traffic are:

• 31.169.56.0/21
• 85.119.48.0/21
• 188.94.184.0/22

Note: You should whitelist the IP range. We cannot guarantee an exact IP addresses of specific services within these ranges as the servers can change IP within this range at any time.

Phase 3, 16th of June, 2020
On the 16th of June, 2020 we will stop support for TLS1.1 on our gateways. Since TLS 1.1 can be a potential security risk (as confirmed by many security organizations) we advise to start using at least version TLS 1.2 for communication towards our gateways.
Posted on Apr 2, 13:32 CEST
cm.com Uptime
Fetching
cm.com Response time
Fetching
sgw01.cm.nl Uptime
Fetching
sgw01.cm.nl Response time
Fetching
sgw02.cm.nl Uptime
Fetching
sgw02.cm.nl Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.cmtelecom.com Response time
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020
Completed - The scheduled maintenance has been completed.
Apr 8, 14:00 CEST
Update - A fix has been implemented. Please connect to 85.119.55.52 during this maintenance, as 85.119.55.51 will eventually become unreachable during this maintenance.
Apr 8, 10:30 CEST
Update - Unfortunately, we encountered an issue during the maintenance, which caused the service disruption to last longer than expected. We're working on a fix.
Apr 8, 10:20 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:02 CEST
Scheduled - CM will perform maintenance on our South African Voice Platform. Our Voice environment will still be available on the secondary Gateway, so please check that if you are connecting to Gateway IP 85.119.55.51, please use Gateway IP 85.119.55.52.

A short service disruption, lasting a few seconds, may occur at the start of the maintenance.

We expect no downtime after the initial service disruption.
Apr 7, 11:50 CEST
Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 4, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 04:00 CEST
Scheduled - Due to required emergency maintenance on the Dutch operator KPN platform, you may experience some irregularities (this includes the NL-Telfort-20412 network). We will confirm once the maintenance is done on the status page.
Apr 3, 18:13 CEST
Apr 3, 2020

No incidents reported.

Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 13:14 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 2, 13:12 CEST
In progress - Scheduled maintenance is currently in progress.

* Updated the certificate for sgw02.cm.nl around 13 CEST
* Updated Sgw01.cm.nl around 13:00
Apr 2, 13:00 CEST
Scheduled - Because of ongoing improvements to improve security and performance we have planned to following maintenance.

Phase 1, 2nd of April, 2020
On the 2nd of April, 2020 we are going to update our certificates for sgw01.cm.nl and sgw02.cm.nl and we will move sgw01.cm.nl to a new IP address: 188.94.184.2. You can already find our new certificates on https://gw.cmtelecom.com/certs/sgw01.pem.txt and https://gw.cmtelecom.com/certs/sgw02.pem.txt.

Phase 2, 20th until 24th of April, 2020
Between the 20th and 24th of April, 2020 the IP addresses of the services that send status reports (SR) and incoming messages (MO) will be changed. The IP ranges that could be used for our outbound traffic are:

• 31.169.56.0/21
• 85.119.48.0/21
• 188.94.184.0/22

Note: You should whitelist the IP range. We cannot guarantee an exact IP addresses of specific services within these ranges as the servers can change IP within this range at any time.

Phase 3, 16th of June, 2020
On the 16th of June, 2020 we will stop support for TLS1.1 on our gateways. Since TLS 1.1 can be a potential security risk (as confirmed by many security organizations) we advise to start using at least version TLS 1.2 for communication towards our gateways.
Mar 4, 09:08 CET
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Postmortem - Read details
Mar 31, 17:06 CEST
Resolved - This incident has been resolved.
Mar 30, 19:52 CEST
Monitoring - We are currently monitoring the stability of the network. If you are experiencing any specific issues with inbound telephony, please contact us via support@cm.com
Mar 30, 14:11 CEST
Identified - Dear customer,

Due to a backbone capacity issue at VodafoneZiggo, one of our main partners for inbound telephony, you may experience severely degraded performance on incoming calls to your numbers hosted at CM.com.

Issues that might occur:
- Unreachable numbers
- Dropped calls
- Audio quality issues

We will update you with additional information once available.
Please contact us via support@cm.com in case you have additional questions or experience different issues than above mentioned.

With kind regards,
CM.com
Mar 30, 12:19 CEST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 22:35 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 17:33 CET
Identified - South African Operator MTN is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
Mar 27, 15:22 CET
Mar 26, 2020

No incidents reported.