CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

GenAI Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

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Past Incidents

Dec 6, 2024

No incidents reported today.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

Operator Service Interuption - Telenet / Base (BE)

Resolved - This incident has been resolved.
Dec 3, 11:38 CET

Monitoring - Traffic is currently being processed again.
Dec 3, 11:25 CET

Identified - We have received an update that Telenet / Base are working on a solution.
Dec 3, 09:35 CET

Investigating - We are currently investigating this issue.
Dec 3, 08:25 CET

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

OTT Channels unavailable

Resolved - This incident has been resolved.
Nov 29, 10:35 CET

Update - We've implemented a temporary work around and are working to resolve the issue permanently.
Nov 28, 16:45 CET

Investigating - We are currently investigating an issue with OTT channels being unavailable.
the following channels are affected:
Push
Instagram
Facebook messager
Viber
Line
Apple business messages
Line GMO
Nov 28, 14:48 CET

Nov 28, 2024

Mobile Service Cloud - Outbound E-mail disturbance

Resolved - This incident has been resolved.
Nov 28, 17:54 CET

Monitoring - New outbound e-mails are being processed successfully. All historical outbound e-mails are being processed retroactively.
Nov 28, 17:35 CET

Investigating - We're experiencing an issue with our outbound email traffic. No outbound emails are processed at the time.
We are investigating the situation and working towards a solution.
Nov 28, 17:04 CET

MMC - Email Campaigns unavailable

Resolved - This incident has been resolved.
Nov 28, 17:17 CET

Update - We are currently experiencing issues with the Email Campaigns. Emails are not being sent out.
Nov 28, 16:34 CET

Investigating - we are currently investigating this issue
Nov 28, 16:21 CET

Nov 27, 2024

Operator Service Interruption - BE - Orange Belgium - 20610

Resolved - This incident has been resolved.
Nov 27, 22:45 CET

Update - We are continuing to monitor for any further issues.
Nov 27, 18:34 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 18:34 CET

Investigating - BE - Orange Belgium - 20610 we are experiencing issues processing messages for operator BE - Orange. We are working to resolve the issue.
Nov 27, 10:37 CET

Nov 26, 2024

Essential Security Storage Updates

Completed - The scheduled maintenance has been completed.
Nov 26, 05:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 CET

Scheduled - On Tuesday, November 26, 2024, cm.com/IPP will carry out essential security storage updates in our data centers. This maintenance is scheduled from 03:00 AM to 05:00 AM CET (Central European Time). We do not anticipate any disruption to transaction processing during this time.
Nov 25, 15:05 CET

Nov 25, 2024

MMC - Address book contact list uploads fail to complete

Resolved - This incident has been resolved.
Nov 25, 10:18 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 17:31 CET

Update - Validation with clients is currently outstanding.
Nov 23, 16:31 CET

Investigating - We are investigating issues reported relating to Addressbook.
These issues seem be further downstream and are being investigated now.

Next update in 45 minutes at the latest, or as events warrant.
Nov 23, 15:36 CET

Nov 24, 2024

Conversational AI cloud - Dashboard missing Data

Resolved - This incident has been resolved.
Nov 24, 11:14 CET

Update - We are continuing to monitor for any further issues.
Nov 22, 16:02 CET

Update - Customer Journey: Up to date, most recent data is from yesterday.

Analytic: (Recognition Analysis, Feedback, Interaction Explorer) one day behind. Most recent data from 20-11 available and a part of 21-11.

Longterm: (Weekly/Monthly Report, Dialogs, Q&A Questions, Answers) Up to date until yesterday but 19-11 is missing.

We expect this data to be available after the dashboard update tomorrow morning.
Nov 22, 16:00 CET

Update - Process of updating the data continues.
Nov 22, 14:58 CET

Update - We are continuing updating the data.
Nov 21, 16:05 CET

Update - Still processing data up to and including the 20th.
Nov 21, 09:26 CET

Update - The process of updating the data is taking longer then expected. Data up to and including the 20th is still being processed. We keep monitoring the results.
Nov 20, 16:25 CET

Monitoring - We implemented a fix and monitoring the results. The last data will be updated throughout the day
Nov 20, 09:08 CET

Identified - A fix has been implemented. We expect the data to be available 20-11.
Nov 18, 16:29 CET

Investigating - Conversational AI Cloud (longterm) dashboards could be missing data from 16 and 17 November 2024. We are currently investigating.
Nov 18, 13:37 CET

Nov 23, 2024

Nov 22, 2024