All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
WhatsApp messaging ? Operational
TEXT Apps Operational
Campaigns Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jun 8, 09:52 CEST
Update - Updated dates for phase 2
Apr 22, 15:13 CEST
Scheduled - On 1 and 7 September 2020 we will disable old versions of TLS (1.0 & 1.1) in 2 steps.
Since TLS 1.1 can be a potential security risk (as confirmed by many security organizations) we advise to start using at least version TLS 1.2 for communication towards our gateways as soon as possible.
We extend the support for TLS 1.1 from the 16th of June to the start of September to give our customers time to upgrade their systems.

On the 1st of September we will disable TLS versions of 1.1 and lower on gw.cmtelecom.com and sgw02.cm.nl.
On the 7th of September we will also disable TLS versions of 1.1. and lower on sgw01.cm.nl
See also https://www.cm.com/help/3702/cm-messaging-high-availability-multiple-platforms-for-http/ for more information about these platforms.

Completed in May:
The IP addresses of the services that send status reports (SR) and incoming messages (MO) have changed. The IP ranges that could be used for our outbound traffic are:

• 31.169.56.0/21
• 85.119.48.0/21
• 188.94.184.0/22

Note: You should whitelist all these IP ranges. We cannot guarantee an exact IP addresses of specific services within these ranges as the servers can change IP within this range at any time.
Apr 22, 15:00 CEST
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020
Resolved - This incident has been resolved.
Jul 9, 13:00 CEST
Monitoring - Customer Contact is functioning normally again.
CM will monitor its performance this for the next hour.

We will update you when the monitoring is finished.
Jul 9, 10:57 CEST
Investigating - Start time
The issue started at: 10:20 CET (Central European Time).

Impact
Users are unable to access the CM Customer Contact application
End-user messages are not lost, and will be visible once the system is available.

Cause
Is in investigation

Time of the next update.
We will give an update as soon as we can.
Jul 9, 10:30 CEST
Jul 8, 2020
Resolved - The degraded performance has been resolved.
Jul 8, 22:12 CEST
Monitoring - Due to heavy loads you may experience a degraded system performance. We are monitoring the system closely.
Jul 8, 21:05 CEST
Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 01:44 CEST
Investigating - We are currently investigating an issue with our South African messaging platform affecting MT traffic.
Jul 7, 01:00 CEST
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020
Resolved - This incident has been resolved.
Jul 4, 16:24 CEST
Investigating - Start time
The issue started at: 14:53 CET (Central European Time).

Impact
We are experiencing an issue with DCB, we are investigating this.
Cause
Is in investigation

Time of the next update.
We will give an update as soon as we can.
Jul 4, 14:58 CEST
Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 05:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 05:12 CEST
Investigating - Services of Paratel BE are unavailable due to a technical issue. Our engineers are working to resolve the matter.
Jun 30, 00:57 CEST
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This incident has been resolved.
Jun 26, 22:46 CEST
Identified - India- AIRTEL - 40497 is experiencing an issue on their platform which causes slow MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Jun 26, 19:34 CEST