CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

GenAI Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - PSP Environment Oct 15, 2024 05:30-07:00 CEST

We will be undergoing scheduled maintenance on our PSP environment on Tuesday, October 15th, from 05:30 to 07:00 CEST. During this time, you may experience some downtime.
Posted on Oct 11, 2024 - 15:15 CEST

System Metrics Month Week Day

cm.com Uptime

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cm.com Response time

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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api.cmpayments.com Response time

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Past Incidents

Oct 14, 2024

No incidents reported today.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Delayed Processing of Campaigns

Resolved - This incident has been resolved.
Oct 11, 19:08 CEST

Identified - You may currently experience some delays when processing messages via our campaigns. We are working to resolve this issue. Rest assured, no messages are being dropped.
Oct 11, 16:30 CEST

Oct 10, 2024

Message log Exports currently not available

Resolved - This incident has been resolved.
Oct 10, 16:52 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 13:51 CEST

Update - We are currently in the testing phase of our solution, ensuring all functionalities work as expected before the full rollout to the production environment.

If you require an export urgently, please reach out to our support department, and they will assist you promptly.
Oct 8, 15:52 CEST

Identified - We have identified the issue and are investigating possible solutions to resolve it. We will keep you updated.
Oct 7, 15:03 CEST

Investigating - The data exports from our message log app are currently not available. We are currently investigating this problem.
Oct 5, 12:26 CEST

Scheduled Maintenance - General Admission Ticketing Platform

Completed - The scheduled maintenance has been completed.
Oct 10, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:30 CEST

Scheduled - On Thursday, October 10th 2024, from 6:30 AM to 8:30 AM CEST, we will perform maintenance on the General Admission Ticketing services. During this time, you may experience brief disruptions to our services.
Oct 8, 14:59 CEST

Oct 9, 2024

IPP Gateway - AMEX transactions interruption

Resolved - This incident has been resolved.
Oct 9, 18:34 CEST

Update - We are continuing to investigate this issue.
Oct 9, 10:05 CEST

Update - We are continuing to investigate this issue.
Oct 9, 10:02 CEST

Update - We are continuing to investigate this issue.
Oct 9, 09:41 CEST

Investigating - We are investigating an interruption concerning AMEX transactions on the IPP Gateway.
Oct 9, 09:36 CEST

Agent Inbox (Mobile service Cloud)

Resolved - all conversation messages have in retrospect been delivered
Oct 9, 17:42 CEST

Update - We are continuing to investigate this issue.
Oct 9, 17:35 CEST

Investigating - The Agent Inbox (Mobile Service Cloud) is experiencing issues processing incoming and outgoing messages. We are investigating and working on a solution.
Oct 9, 17:34 CEST

Oct 8, 2024

Conversational AI Cloud - dashboards inaccessible

Resolved - This incident has been resolved.
Oct 8, 13:25 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 11:24 CEST

Investigating - Conversational AI Cloud dashboards are currently inaccessible. We are currently investigating the issue.
Oct 8, 10:18 CEST

Oct 7, 2024

Scheduled Maintenance - PSP Sandbox Environment

Completed - The scheduled maintenance has been completed.
Oct 7, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 CEST

Scheduled - We will be undergoing scheduled maintenance on our PSP merchant test environment on Monday from 11:00 to 14:00 CEST. During this time, you may experience some downtime. No production transactions will be impacted during this timeframe.
Oct 4, 16:27 CEST

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Scheduled Maintenance - General Admission Ticketing Platform

Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 06:00 CEST

Scheduled - On Wednesday, October 2nd, 2024, from 6:30 AM to 8:30 AM CEST, we will continue maintenance on the General Admission Ticketing services. During this time, you may experience brief disruptions to our services.
Oct 1, 09:24 CEST

MSC - Wallboards Unavailable

Resolved - Wallboards have been available again since 01-10-2024 15:45 CEST
Oct 2, 07:30 CEST

Update - We are continuing to work on a fix for this issue.
Oct 1, 15:22 CEST

Identified - Wallboards are currently unavailable, We have identified the problem and are implementing a solution.
Oct 1, 14:53 CEST

Oct 1, 2024

Sep 30, 2024

Analytics Portal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 16:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 13:41 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
No downtime is expected.
Sep 26, 13:21 CEST

Scheduled Maintenance - General Admission Ticketing Platform

Completed - The scheduled maintenance has been completed.
Sep 30, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:30 CEST

Scheduled - On Monday the 30th of September, 2024, at 6:30:00 AM - 8:30:00 CEST, we will perform maintenance on the the General Admission Ticketing services. During this time, you may experience brief disruptions to our services.
This maintenance is essential to enhance the performance and reliability of our systems.
Sep 26, 10:19 CEST