CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Twitter Operational

Viber Operational

Telegram Messenger Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice Platform - South Africa Operational

Voice Platform - Hong Kong Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Mobile Service Cloud Operational

Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational

Customer Contact Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

POS Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Identity & Sign Operational

Sign Operational

iDIN Operational

IBAN Verification Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

POS Processor connections: CCV Operational

POS Processor connections: Omnipay Operational

POS Processor connections: Six Operational

POS Processor connections: Equens Operational

POS Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned maintenance - Cash register - Data migration statistics & reporting Mar 27, 2023 06:00-06:30 CEST

To further improve our platform a data migration has been scheduled on Monday 27th 2023, 06:00 - 06:30 (CEST)

The impact of the migration is limited to statistics & reporting, data will be unavailable/incorrect during the migration.

If you have any issues after the maintenance please contact us at csmsupport@cm.com
Posted on Mar 22, 2023 - 15:49 CET

General Admission Server Migration Mar 28, 2023 01:00-05:00 CEST

General Admission Server Migration
To further improve our General Admission ticketing platform a server migration has been scheduled in the night of March 27th to March 28th 2023.
We are performing the migration starting at Tuesday March 28th at 01:00h (CEST) to minimize disruption.
We expect, subject to change, that we will be operational again Tuesday morning.
During this period, all our General Admission Ticketing services will be unavailable including selling tickets, managing the system, validating tickets via API and scanning tickets.
Should you experience any issues after the migration, please contact support@cm.com or your dedicated Customer Success Manager.
Posted on Mar 21, 2023 - 16:20 CET

Voice - Scheduled Maintenance Breda platform Mar 29, 2023 00:00-04:00 CEST

Dear Customer,

To further improve our Voice platform a planned maintenance is scheduled on our PoP in Breda. This will impact inbound traffic only.

During the maintenance there is the possibility of calls being dropped.

Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards,
CM Voice Team
Posted on Mar 13, 2023 - 11:14 CET

Business Messaging Platform – Certificate renewal Mar 29, 2023 10:00-11:00 CEST

On Saturday, April 1st, 1:59:59 AM CET, the certificates for sgw01.cm.nl and sgw02.cm.nl will expire. We will therefore replace the certificate for both endpoints on the 29th of March, between 10:00 and 11:00 CEST. No actions are required.

The public keys have been published and can be retrieved for SGW01 and SGW02 respectively via https://sgw01.cm.nl/certs/sgw01.txt and https://sgw02.cm.nl/certs/sgw02.txt.
Posted on Mar 07, 2023 - 09:22 CET

System Metrics Month Week Day

cm.com Uptime

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gw.cmtelecom.com Uptime

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sgw01.cm.nl Uptime

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sgw02.cm.nl Uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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Past Incidents

Mar 25, 2023

Ticket Scan service experiencing degraded performance.

Resolved - This incident has been resolved.
Mar 25, 15:15 CET

Update - We are continuing to monitor for any further issues.
Mar 25, 15:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 14:59 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 25, 14:37 CET

Investigating - We are experiencing issues with our scan services. This is impacting users of the CM Scan App validating tickets as well as external passes.
Mar 25, 14:35 CET

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Degraded performance Global Ticket Services

Resolved - This incident has been resolved.
Mar 22, 16:50 CET

Monitoring - We have identified the cause of the ticket purchase issues and implemented a fix. The purchasing and delivery of tickets should be functioning as expected. We are closely monitoring the situation.
Mar 22, 14:37 CET

Update - We are still experiencing issues with the purchasing of tickets as well as delivery of emails on all our ticket streets. These issues are not consistent and do not occur on every order. We have identified some of the issues and continue to work on it.

We have implemented a fix for the Global Reseller platform that should improve the connections for API calls.

When further updates are known, we will share them here.
Mar 22, 12:11 CET

Update - We are continuing to investigate this issue.
Mar 21, 17:46 CET

Investigating - We are experiencing issues throughout our platforms and specifically for the purchase of tickets. This is impacting both Global Ticket and Global Reseller. We are investigating the issue.
Mar 21, 15:07 CET

Mar 21, 2023

Ticketing service disruption

Resolved - On March 21, 2023, from 21:16 - 21:40 (CET), the CM.com General Admission & Seated ticketing platforms experienced a service disruption, causing shops, back-office tools and related services to be unresponsive.

The root cause of this outage was due to a payment validation issue. A faulty system configuration caused a payment processing loop. Normally, the experienced payment processing load would not result in performance issues. However, due to the caused loop, our systems were overloaded causing a service disruption.

Systems restored after a fix was implemented.
Mar 21, 21:30 CET

Conversational AI Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 17:01 CET

Verifying - The CMS environment and the publication from the CMS environment have been re-enabled and are being monitored.
Mar 21, 11:14 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 CET

Scheduled - We have a scheduled maintenance window planned from 08:00 AM until the end of the day. During this time, our CMS environment will be undergoing maintenance and publication from the CMS environment will be disabled.

Please note that this maintenance window is expected to last for the entire day. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Do not hesitate to contact us if you have any questions or concerns.
Mar 20, 18:36 CET

Mar 20, 2023

Degraded Performance MSC Agent Inbox

Resolved - This incident has been resolved.
Mar 20, 14:05 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 12:41 CET

Investigating - We are experiencing long loading times with our MSC agent inbox.
We are investigating the issue.
Mar 20, 12:19 CET

Global Ticket server migration - Global Reseller API issue.

Resolved - This incident has been resolved.
Mar 20, 13:56 CET

Update - Issue identified and fix is being implemented. Global Reseller services should be operational again, we are continuining to monitor.
Mar 20, 13:15 CET

Monitoring - The issue with the availability and the reservation creation should be resolved and functioning within the API.
The ability to validate tickets is still being investigated.
Mar 20, 12:35 CET

Investigating - We are still experiencing issues with our Global Reseller API which does not allow reservations to be created or tickets to be validated. We are aware of the issue and looking into it.
Mar 20, 11:26 CET

Global Ticket server migration

Completed - The scheduled maintenance has been completed.
Mar 20, 09:00 CET

Verifying - At this moment services are available and we are monitoring.
Mar 20, 08:53 CET

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 20, 08:51 CET

Update - We are still working on the server migration and our services will remain unavailable during this.
We are making progress and will provide updates every hour on the hour.
Once an ETA is available it will be shared.
Mar 20, 08:07 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 CET

Scheduled - To further improve our Museums & Parks ticketing platform a server migration has been scheduled in the night of March 19th to March 20th 2023. We are performing the migration starting at Sunday March 19th at 21:00h (CEST) to minimize disruption. We expect, subject to change, that we will be operational again Monday morning.

During the migration, all of our services will be unavailable including selling tickets, managing the system in CMS, validating tickets via API, the Global Reseller API and selling time slot tickets on the cash register.

Should you have any issues after the maintenance please contact us at csmsupport@cm.com
Mar 17, 10:39 CET

Mar 19, 2023

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Operator Service Interruption - FR - Orange - 20801

Resolved - This incident has been resolved.
Mar 15, 10:46 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:20 CET

Identified - The operator is working on resolving the issue.
Mar 15, 09:44 CET

Investigating - FR - Orange France - 20801 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Mar 15, 08:42 CET

Mar 14, 2023

Voice - Scheduled Maintenance Apps platform

Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:01 CET

Scheduled - Dear Customer,

To further improve our Voice Application platform a planned maintenance is scheduled. During the maintenance there is a possibility of degraded performance on our Voice Applications (Voice Management, Voice Analytics, Voice Flowbuilder).
No impact is expected on live traffic on our Voice Platform and Voice API's.

Should you encounter any issues with the Voice Applications after the planned maintenance, please contact us via voicesupport@cm.com

Best Regards,
CM Voice Team
Feb 27, 16:57 CET

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.