Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational
Business Messaging API Operational
Smpp Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business Operational
Apple Messages for Business Operational
RCS Business Messaging Operational
Facebook Messenger Operational
Viber Operational
MMS Operational
Messaging Apps Operational
Texter Operational
LINE Notifications Operational
Mobile Push Operational
Instagram Messenger Operational
Voice Operational
Voice Platform - The Netherlands Operational
Voice API's Operational
Voice Apps Operational
Ticketing Operational
Seated Ticketing Operational
General Admission Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
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Reporting API Operational
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Address Book Operational
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Agent Inbox Operational
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Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
HALO Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
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iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
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Platform Operational
Platform Apps Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Deprecation of TLS 1.2 for Messaging Services (March 2026) Nov 19, 2025 16:00-17:00 CET

At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.

This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline.
Why TLS 1.3?

TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.

What You Need to Do
We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.

For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Posted on Nov 19, 2025 - 15:34 CET

Voice - Scheduled Maintenance Dec 17, 2025 05:00-06:00 CET

In a continuous effort to improve our service and quality, we will carry out scheduled maintenance on our Voice platform on Wednesday December 17th between 05:00 and 06:00 (CET).
During this short maintenance window call setups may be affected briefly.
Active calls are not affected.
Posted on Dec 03, 2025 - 09:52 CET

Planned Maintenance - Singapore Gateway Jan 20, 2026 13:00-18:00 CET

On Januari 20th at 13:00 CET, we will perform maintenance on our Singapore Platform. This will impact all connections to SMPP 208 and all HTTP traffic towards gateway-sgp.cmtelecom.com. Active binds will be disconnected, and SMPP and HTTP will be unavailable until maintenance is completed.

Traffic towards http gateway sgp-gw.messaging.cm.com will be routed to our NL platform. We estimate this maintenance will take around five hours.
Posted on Nov 10, 2025 - 16:55 CET
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Dec 5, 2025
Networking issues - Cloudflare
Resolved - This incident has been resolved.
Dec 5, 11:36 CET
Monitoring - Cloudflare implemented a fix and we are seeing traffic recovering.
Dec 5, 10:17 CET
Update - We are continuing to investigate this issue.
Dec 5, 10:10 CET
Update - We are continuing to investigate this issue.
Dec 5, 10:07 CET
Update - We have identified the issue as being cloudflare related.
Dec 5, 10:03 CET
Update - We are working to identified impacted components.
Dec 5, 09:57 CET
Investigating - We are currently investigating issues with connectivity. We are working to resolve these issues
Dec 5, 09:56 CET
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Operator Service Interruption - NL - Odido - 20416
Resolved - This incident has been resolved.
Dec 3, 11:46 CET
Investigating - Dutch Operator Odido (20416) is experiencing some issues on their platform which affects MT/MO SMS traffic and Status Reports.
The operator is investigating the issue.
Dec 3, 11:03 CET
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025
RCS Business Messaging - Status Reports Service Interruption
Resolved - This incident has been resolved.
Nov 30, 12:03 CET
Monitoring - The status reports from Google are again being received without any delays.
Traffic is resuming as normal.
Nov 30, 10:36 CET
Identified - We are currently experiencing delays in incoming status reports from Google regarding RCS in France and the UK.
Sending RCS messages is not interrupted.
We informed Google of this outage and are waiting for their reply.
Nov 30, 09:48 CET
Update - We are continuing to investigate this issue.
Nov 30, 08:24 CET
Investigating - We are currently investigating a service interruption on our RCS platform.
Our engineers are looking into this with the highest priority.
Nov 30, 08:18 CET
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Maintenance - IPP Payments Gateway
Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 CET
Scheduled - Dear Partners,

We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.

Maintenance Window:
🗓 Date: Tuesday, 25 November 2025
⏰ Time: 22:00-24:00 PM CET (Central European Time)

This essential maintenance is expected to be completed within two hours. We anticipate no disruption to transaction processing.

Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Nov 25, 16:30 CET
Nov 25, 2025
Nov 24, 2025
Whatsapp - Partial Service Interruption
Resolved - This incident has been resolved.
Nov 24, 09:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 07:56 CET
Investigating - We are currently investigating a partial service interruption on Whatsapp
Nov 24, 06:14 CET
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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