Current information on Service Availability

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Customer Service
All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
Fetching
cm.com Response time
Fetching
sgw01.cm.nl Uptime
Fetching
sgw01.cm.nl Response time
Fetching
sgw02.cm.nl Uptime
Fetching
sgw02.cm.nl Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.cmtelecom.com Response time
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 14:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 13:54 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 15, 13:43 CEST
Investigating - Dear customer.

We are currently investigating an issue with incoming calls on +31 numbers hosted on our CMTL operator code.

The issue causes reduced availability for these numbers.

With kind regards,
CM.com Voice Support
Apr 15, 12:51 CEST
Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 22:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 21:53 CEST
Identified - We are currently experiencing degraded performance issues with api.cm.com.
Our engineers are looking into this.
Apr 14, 21:23 CEST
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been successfully completed.
Apr 11, 23:04 CEST
Verifying - Updates have been completed and we are bringing the application back online.
Apr 11, 22:44 CEST
In progress - Maintenance has started and we will bring down the application now. Any incoming traffic will be paused, and released after the upgrade has been completed.
Apr 11, 22:00 CEST
Scheduled - Per advice of our vendor we will perform an additional emergency upgrade of our Customer Contact database cluster. During this maintenance window we will have downtime, but we will try to limit this to a minimum. Any incoming traffic will be paused, and released after the upgrade has been completed.
Apr 11, 21:04 CEST
Completed - The maintenance has been completed.
Apr 11, 00:01 CEST
Update - We have now begun a period of downtime.
Apr 10, 23:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:01 CEST
Scheduled - After vendor solicitation we will perform an emergency upgrade of our Customer Contact database cluster. During this maintenance window we will downtime, but we will try to limit this to a minimum. Any incoming traffic will be paused, and released after the upgrade had been completed.
Apr 10, 19:12 CEST
Apr 10, 2021
Resolved - This incident has been resolved.
Apr 10, 17:23 CEST
Monitoring - Application is now available and functioning for the users, delayed traffic is currently being processed. The team is still working at full scale to analyse system functioning to provide a stable and sustainable solution.
Apr 10, 15:15 CEST
Update - The behaviour is similar to the disturbances experienced earlier this week. First priority is to make the application available again. The team is currently deploying advanced analytical tooling to provide deeper insights. Will update if more information is available.
Apr 10, 14:45 CEST
Identified - The problem has been identified and we are working on restoring the services
Apr 10, 13:52 CEST
Investigating - Customer Contact is currently not available. We are investigating the problem
Apr 10, 13:00 CEST
Apr 9, 2021
Resolved - We have monitored Customer Contact application and databases and both are considered stable. Issue is resolved.
Apr 9, 00:12 CEST
Monitoring - All systems are available and we are monitoring for any anomalies.
Apr 8, 23:48 CEST
Identified - We are experiencing issues with our database cluster and are currently trying to restore the application connection to the database.
Apr 8, 21:47 CEST
Update - We are experiencing issues with our database cluster and are currently trying to restore the application connection to the database.
Apr 8, 21:45 CEST
Investigating - We are looking into a problem with Customer Contact availability.
Apr 8, 19:00 CEST
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 01:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 23:58 CEST
Investigating - The issue is currently being investigated.
Apr 7, 23:43 CEST
Apr 7, 2021
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.