Identified - We are currently experiencing an issue concerning the return of delivery receipts on our legacy Paratel platform. Paratel customers may experience an issue receiving delivery receipts, delivery of SMS traffic itself is NOT affected.
Nov 13, 18:37 CET

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
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Customer Data Platform / CDP Operational
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Inbound Gateway Breda (NL) Operational
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Outbound Gateway Johannesburg (ZA) Operational
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Operational
Degraded Performance
Partial Outage
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Maintenance
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Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020
Resolved - This incident has been resolved.
Nov 29, 21:19 CET
Identified - NL - Voiceworks - 20403 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Nov 29, 20:42 CET
Nov 28, 2020
Resolved - This incident has been resolved.
Nov 28, 15:32 CET
Monitoring - You might have experienced degraded platform performance for a short period from 13:05 to 13:32.
The problem has been identified and has been resolved.
We are monitoring the results.
Nov 28, 13:45 CET
Resolved - This incident has been resolved.
Nov 28, 13:14 CET
Investigating - There is a delay in the final status reports which we are receiving from FR - Bouygues Telecom - 20820.
We are checking this with the Operator.
Nov 28, 09:55 CET
Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 00:32 CET
Update - We are continuing to monitor for any further issues.
Nov 25, 17:10 CET
Update - We are continuing to monitor for any further issues.
Nov 25, 17:09 CET
Monitoring - You might have experienced degraded platform perfomances for a short time from 16:12 to 16:38 CET. The problem has been identified and is being monitored.
Nov 25, 16:54 CET
Nov 25, 2020
Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 12:07 CET
Identified - FR - Bouygues Telecom - 20820 we are experiencing a large amount of messages not receiving final status. We are checking with the operator
Nov 24, 09:53 CET
Resolved - This incident has been resolved.
Nov 24, 02:47 CET
Monitoring - The operator confirmed delivery has been restored. Customers can still experience delays in the return of delivery receipts.
Nov 23, 22:57 CET
Identified - Germany - Vodafone - 26202 is experiencing an outage on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
Nov 23, 17:11 CET
Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 08:37 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 07:45 CET
Investigating - We are currently investigating issues with SMS MT Messages on the Paratel Platform.
Nov 20, 05:26 CET
Nov 19, 2020

No incidents reported.

Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 CET
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a maintenance window to deploy additional functionalities on our outbound platforms. The following platforms are being updated:

- Outbound-01 (NL): 31.169.63.1, 31.169.63.2
- Outbound-02 (NL): 31.169.63.81, 31.169.63.82
- Outbound-03 (ZA): 85.119.55.51, 85.119.55.52
- Outbound-04 (HK): 85.119.53.51, 85.119.53.52

No service interruption is expected during this maintenance. However, if you do experience any serious issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Nov 9, 11:35 CET
Nov 17, 2020

No incidents reported.