CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Twitter Operational

Viber Operational

Telegram Messenger Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice Platform - South Africa Operational

Voice Platform - Hong Kong Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Mobile Service Cloud Operational

Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational

Customer Contact Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

POS Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Identity & Sign Operational

Sign Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

POS Processor connections: CCV Operational

POS Processor connections: Omnipay Operational

POS Processor connections: Six Operational

POS Processor connections: Equens Operational

POS Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Mobile Service Cloud Dec 7, 2023 09:00-17:00 CET

Scheduled - Planned Maintenance - Mobile Service Cloud: Agent Inbox, Wallboards and DataWareHouse (DWH)*

Scheduled - On the 7th of December, the Mobile Service Cloud team will perform maintenance on the classic Wallboards as well as Data Ware House (DWH). During this day, between 9AM-5PM (CET) there will be a service interruption of approximately 2 hours where data will not be updated. As a result, classic wallboards will not show real-time data. Once maintenance is finished all data will be updated and synchronised.
Dec 01, 2023 - 17:02 CET

System Metrics Month Week Day

cm.com Uptime

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cm.com Response time

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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api.cmpayments.com Response time

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Past Incidents

Dec 7, 2023

Voice - Planned maintenance Outbound Gateway Breda (Gateways 31.169.63.1 and 31.169.63.2)

Completed - The scheduled maintenance has been completed.
Dec 7, 03:09 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 CET

Scheduled - Dear customer,

We're continuously improving our Voice Platform. As a result we're planning a maintenance window that will entail platform improvements for Outbound Gateways in Breda. During this maintenance window, new calls might not be accepted and ongoing calls may be dropped. As an alternative we kindly advise to use Outbound20 for outgoing calls during this period.

Should you have any issues after the planned maintenance, please contact us via voicesupport@cm.com

Best regards,
CM Voice Team
Nov 27, 15:38 CET

Dec 6, 2023

Planned maintenance - SMPP servers

Completed - The scheduled maintenance has been completed.
Dec 6, 16:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 13:00 CET

Scheduled - To enhance our service, we will be performing maintenance on our SMPP servers. During this maintenance, specific SMPP servers might experience brief bind drops for a couple of minutes. To minimize the impact, it is advisable to connect to multiple endpoints per group. Throughout the maintenance, a maximum of 1 SMPP endpoint per group will undergo maintenance mode.

Impacted SMPP server groups:
smpp178.messaging.cm.com
smpp179.messaging.cm.com
smpp180.messaging.cm.com

smpp181.messaging.cm.com
smpp182.messaging.cm.com
smpp183.messaging.cm.com

Please note that smpp_gw.messaging.cm.com, smpp_sgw.messaging.cm.com, and our HTTP(s) gateways will remain unaffected.
Dec 1, 11:02 CET

Operator Traffic Delay - Belgium-Voo-20608

Resolved - This incident has been resolved.
Dec 6, 13:36 CET

Investigating - We are currently experiencing delays towards Belgium-Voo-20608 affecting SMS MT traffic.
Dec 5, 09:16 CET

Dec 5, 2023

CAIC - Maintenance extended

Resolved - This incident has been resolved.
Dec 5, 00:01 CET

Monitoring - Maintenance has been completed.
Dec 4, 22:26 CET

Identified - We are still in the process of migrating existing dialogs to the new dialogs. Therefore the maintenance period has been extended.
Dec 4, 19:37 CET

Dec 4, 2023

CAIC - Found an issue with production engine

Resolved - This incident has been resolved.
Dec 4, 19:37 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 18:58 CET

Investigating - We have found a problem with the production engine in CAIC. We are working to resolve the issue.
Dec 4, 18:11 CET

Planned Maintenance - Conversational AI Cloud

Completed - The scheduled maintenance has been completed.
Dec 4, 17:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 CET

Update - The release date has been moved up from the 28th of November to the 4th of December.
Nov 22, 00:09 CET

Scheduled - The 4th of December Conversational AI Cloud is set to release version 4.13 of the platform including comprehensive changes in dialogs. Allowing for a full no-code workflow when for example integrating with third party systems.
Due to a large scale data migration, the maintenance will result in the Conversational AI Cloud CMS as well as the publication mechanism to be unavailable from 9h-5h CEST.
Nov 15, 13:41 CET

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

Issues regarding status-reports for message delivery.

Resolved - This incident has been resolved.
Nov 30, 20:12 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 17:45 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 30, 17:21 CET

Investigating - There are queues for our SR-Handlers which cause status-report delays.
Our messaging team is looking in to the issue.
Nov 30, 17:11 CET

Operator Service Interruption - NL - Odido

Resolved - This incident has been resolved.
Nov 30, 14:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 13:47 CET

Investigating - We are experiencing delays in SMS delivery reports towards operator Odido - NL (20416)
Nov 30, 13:04 CET

Operator Service Interruption - Netherlands - Odido - 20416

Resolved - This incident has been resolved.
Nov 30, 00:37 CET

Investigating - Dutch Operator Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports.
The operator is investigating the issue.
Nov 30, 00:19 CET

Nov 29, 2023

Issues regarding Mobile Service Cloud 29-11-2023

Resolved - This incident has been resolved.
Nov 29, 15:19 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 14:41 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 29, 14:26 CET

Investigating - The Mobile Service Cloud app is not loading, users might see a white screen or an error message while trying to reach the app. Our developers are currently investigating.
Nov 29, 14:09 CET

Planned maintenance Conversational Router

Completed - The scheduled maintenance has been completed.
Nov 29, 04:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:00 CET

Scheduled - Wednesday November 29th 04:00 - 04:30 CET the Conversational Router will receive an update to its core setup, an investment we need to pave the way for future enhancements.

The update itself will take a couple of minutes and the rest of the timeframe will be used to monitor the behaviour afterwards. During the update messages will be held in a queue. When the update is completed these queued messages will subsequently be routed, with a small delay as a consequence.
Nov 22, 15:18 CET

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.