CM.com
All Systems Operational
TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
TEXT Apps Operational
SMS Campaigns Operational
Send Messages Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019
Resolved - This incident has been resolved. All services have been restored and traffic is resuming as normal.
Sep 18, 17:46 UTC
Monitoring - Almost all services are operational again. We are still working on the getting the last accounts operational.
Sep 18, 16:35 UTC
Update - We are continuing to work on a fix for this issue.
Sep 18, 15:32 UTC
Identified - The issue has been identified. Restarting services now.
Sep 18, 14:51 UTC
Investigating - Impact
Still investigating

Cause
Is in investigation
Sep 18, 13:14 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Sep 18, 07:35 UTC
Investigating - Belgium operator Orange is experiencing an issue on their platform which affects partly MT SMS traffic. The operator is investigating the issue.
Sep 17, 19:06 UTC
Sep 16, 2019
Resolved - Part of the SMS traffic was delayed between 15:05 and 15:30 (CET) due to misconfiguration.
Sep 16, 14:48 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Sep 16, 09:00 UTC
Identified - French operator NRJ is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Sep 16, 06:21 UTC
Resolved - This incident has been resolved.
Sep 16, 01:27 UTC
Identified - French operator NRJ is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Sep 15, 20:14 UTC
Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - The Proximus EnCO platform has been restored and traffic is resuming as normal.
Sep 13, 21:40 UTC
Update - Proximus Enco is continuing to work on a fix for this issue.
Sep 13, 21:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 21:07 UTC
Investigating - Proximus EnCo is experiencing an issue on their platform which affects part of the MT SMS traffic. The operator is investigating the issue.
Sep 13, 20:40 UTC
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - The problems on the Vodafone network have been resolved. Traffic is resuming as normal.
Sep 10, 13:39 UTC
Identified - Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Sep 10, 12:50 UTC
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.