All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
WhatsApp messaging ? Operational
TEXT Apps Operational
Campaigns Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Paratel SMS kit Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
Fetching
cm.com Response time
Fetching
sgw01.cm.nl Uptime
Fetching
sgw01.cm.nl Response time
Fetching
sgw02.cm.nl Uptime
Fetching
sgw02.cm.nl Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.cmtelecom.com Response time
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 17:25 CET
Investigating - We are currently investigating an issue with our South African messaging platform affecting MT traffic. Customers are advised to divert their traffic to gw.cmtelecom.com.
Feb 19, 13:25 CET
Feb 18, 2020
Resolved - This incident has been resolved.
Feb 18, 15:03 CET
Monitoring - We are no longer observing any issues. We will continue to monitor.
Feb 18, 07:57 CET
Update - T-Mobile is continuing to work on a fix for this issue.
Feb 17, 17:07 CET
Identified - Dutch operator T-mobile is experiencing an issue on their platform which affects Premium MT and MO SMS traffic and Status Reports. The operator is investigating the issue.
Feb 17, 14:10 CET
Feb 17, 2020
Completed - The scheduled maintenance has been completed.
Feb 17, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 CET
Scheduled - For continuous optimization of Customer Contact’s capacity and stability, we need to make changes to our database and hardware. Therefore, next week our Customer Contact application will be temporarily unavailable during the following time frame: February 17th, 20.00-20.30 CET

Impact:
During this time, you will not be able to use the Customer Contact application. Messages that are being sent by your customers, will be queued and sent to the application once we have made the change. This also means that the Out of Office notifications will not be sent.

Workaround:
If you want to receive incoming messages during this service window, you can receive all incoming messages and their details via email. Follow the instructions in the following document to avoid your customers experiencing any inconvenience.
https://raw.githubusercontent.com/cmdotcom/text-files/master/Notifications_CustomerContact.pdf
Feb 13, 17:29 CET
Feb 16, 2020

No incidents reported.

Feb 15, 2020
Resolved - The incident has been fixed by our engineers. Feel free to switch back to your original SIP gateways if you decided to switch to your backups.

Please contact support if you have additional questions.
Feb 15, 13:34 CET
Investigating - We are investigating an issue identified with SIP trunk outbound01. Please connect to your backup trunk as described in your tech form.
You can find your tech form in the voice management app of the cm.com platform: https://www.cm.com/en-gb/app/voice-management/

Updates will follow
Feb 15, 11:27 CET
Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020
Resolved - This incident has been resolved.
Feb 9, 14:34 CET
Identified - The certificate on idin.cmtelecom.com has expired. As a result transactions may currently be interrupted. Our development team is working on replacing the certificate.
Feb 9, 14:19 CET
Feb 8, 2020
Resolved - This incident has been resolved.
Feb 8, 09:52 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 08:56 CET
Investigating - The Customer Contact app is experiencing an outage and is currently unavailable.

We are working to resolve this as soon as possible.
Feb 8, 08:24 CET
Feb 7, 2020

No incidents reported.