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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
GenAI Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Messaging Platform – Certificate renewal Jul 23, 2024 10:00-11:00 CEST
The certificate for gw.cmtelecom.com will expire soon.

We will therefore replace the certificate for this endpoints on the July 23th, between 10:00 and 11:00 CEST. As a result, this endpoint may be subject to degraded performance for a short period of time. Once the renewed certificate is installed, services will return to normal automatically. Action might be required if Certificate Pinning is used client-side.

The public key has been published and can be retrieved for GW.CMTELECOM.COM via https://gw.cmtelecom.com/certs/gw.cmtelecom.com.txt

We perform maintenance to ensure services remain secure. We try to minimize both downtime and impact on your business.

Posted on Jul 04, 2024 - 10:25 CEST
Business Messaging Platform – IP switch Sep 10, 2024 10:00-10:05 CEST
Update - Gentle Reminder: Business Messaging gateways IP changes

Please refer to our earlier post for details about the scheduled maintenance and IP address changes happening in September.

Jul 10, 2024 - 10:15 CEST
Scheduled - This is a gentle reminder about our upcoming maintenance in September. We are two months away from switching to new IP addresses for HTTP and SMPP on our Business Messaging Platform.

HTTP
On the 10th of September at 10:00 am CEST, we will start using 85.119.48.98 as the IP address for the following gateways in Europe:

gw.cmtelecom.com
sgw01.cm.nl
sgw02.cm.nl

We advise customers to use our endpoint via gw.messaging.cm.com to benefit from redundancy and shorter network paths.


SMPP
On the 17th of September at 10:00 am CEST, we will start using 85.119.48.101 as the IP address for the following servers:

smpp178.messaging.cm.com
smpp179.messaging.cm.com
smpp180.messaging.cm.com
smpp181.messaging.cm.com
smpp182.messaging.cm.com
smpp183.messaging.cm.com

The ports in use will remain unchanged.

We recommend customers use one of our endpoints via Cloudflare, either smpp_sgw.messaging.cm.com or smpp_gw.messaging.cm.com, to ensure redundancy and shorter network paths.

Apr 09, 2024 - 15:50 CEST
cm.com Uptime
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cm.com Response time
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gw.cmtelecom.com Uptime
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gw.messaging.cm.com uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - The incidents has been resolved by Tableau.
Jul 19, 16:11 CEST
Investigating - Customer may experience degraded performance while viewing their product analytics in tableau. Tableau is experiencing degraded performance.
https://status.salesforce.com/products/Tableau
.

Jul 19, 09:53 CEST
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - The incident has been resolved and payments using Zettle are available again.
Jul 17, 12:09 CEST
Investigating - We are currently investigating an issue where customers are unable to pay using Zettle.
Jul 17, 11:51 CEST
Completed - The scheduled maintenance has been completed.
Jul 17, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 CEST
Scheduled - Dear partners,

On Wednesday morning, 17 July 2024, cm.com (In Person Payments) will perform network maintenance in the data center. The maintenance is planned to start at 04:00 AM CEST (Central European Summer Time) and is expected to last for approximately 1 hour. A disruption of transaction processing is not expected.

Jul 10, 10:27 CEST
Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 18:36 CEST
Investigating - We are currently experiencing a service interruption on iDIN.
We are investigation the cause.

Jul 16, 18:05 CEST
Resolved - This incident has been resolved.
Jul 16, 13:28 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 13:02 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 12:57 CEST
Investigating - We are currently investigating this case. At this point it seems communication is not possible.
Jul 16, 12:55 CEST
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 12:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 11:57 CEST
Investigating - We are currently experiencing issues delivering messages towards KPN. We are investigating this issue with the Operator.
Jul 15, 11:51 CEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 15:12 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 12:29 CEST
Investigating - We are currently investigating this issue.
Jul 10, 10:46 CEST
Resolved - This incident has been resolved.
Jul 10, 12:20 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 12:10 CEST
Investigating - We are currently investigating this issue.
Jul 10, 11:42 CEST
Jul 9, 2024
Resolved - The API has fully restored,the root cause of this issue is still under investigation
Jul 9, 22:09 CEST
Monitoring - The API has restored itself, we are monitoring the situation to ensure stability.
Jul 9, 21:37 CEST
Investigating - we are currently investigating an issue on the Number Lookup/Number Verifier API.
Users may experience a gateway timeout or failing of requests.

Jul 9, 20:22 CEST
Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 18:29 CEST
Monitoring - A fix has been implemented at 17:37 and traffic seems stable again.
Jul 8, 17:47 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 17:39 CEST
Investigating - We are experiencing an outage on our inbound platform since 16:56. We are investigating this and hope to resolve this issue as soon as possible.
Jul 8, 17:36 CEST
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.