Current information on Service Availability

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Customer Service
All Systems Operational

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Messaging Gateways Operational
HTTPS Main - gw.cmtelecom.com ? Operational
HTTPS Main - gw.messaging.cm.com ? Operational
HTTPS Zone 1 - sgw01.cm.nl Operational
HTTPS Zone 2 - sgw02.cm.nl Operational
Smpp zone 1 - smpp181.messaging.cm.com Operational
Smpp zone 2 - smpp182.messaging.cm.com Operational
Smpp zone 3 - smpp183.messaging.cm.com Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
WhatsApp ? Operational
E-Mail ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Checkout Operational
Mobile Order Operational
PSP Dashboard ? Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To strengthen network security controls, as of February 15, 2022, CM.com will only accept incoming HTTPS connections using Transport Layer Security (TLS) settings at version 1.2 or higher.

This change will affect all CM.com websites/endpoints.

Please verify your network settings meet this security level and take appropriate steps before this deadline to avoid any impact.
Posted on Dec 23, 11:19 CET
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gw.cmtelecom.com Uptime
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Jan 29, 2022

No incidents reported today.

Jan 28, 2022
Resolved - This incident has been resolved.
Jan 28, 18:22 CET
Investigating - Due to an outage at operator, we see delays in the processing of SMS.
We will update this page accordingly, once steps have been taken on their end to address issue.
Jan 28, 17:55 CET
Jan 27, 2022

No incidents reported.

Jan 26, 2022

No incidents reported.

Jan 25, 2022

No incidents reported.

Jan 24, 2022
Completed - The scheduled maintenance has been completed.
Jan 24, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 CET
Scheduled - For increased stability and performance we’re migrating our database. No downtime is expected, but some session inconsistencies might occur.
Jan 18, 13:45 CET
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 CET
Scheduled - Dear customer,

We hereby would like to inform you about a scheduled maintenance on our Inbound-10 (Breda) and Inbound-20 (Eindhoven)

A short downtime of maximum a few minutes may occur.

During the remaining time of the maintenance window no impact is expected.

If you have any questions, please contact support@cm.com

With kind regards,
CM.com Voice team
Jan 5, 11:00 CET
Jan 20, 2022

No incidents reported.

Jan 19, 2022
Resolved - This incident has been resolved.
Jan 19, 14:59 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 14:21 CET
Identified - We have identified an issue causing users to experience degraded performance. We are taking action to mitigate as we speak. Next update in 30 minutes, or as events warrant.
Jan 19, 14:15 CET
Investigating - We are currently investigating a performance degration within Mobile Service Cloud Advanced / Pro (Former ROBIN)
Jan 19, 14:12 CET
Resolved - This incident has been resolved.
Jan 19, 11:16 CET
Identified - Due to an outage at operator, we see delays in the processing of status reports coming back.
We will update this page accordingly, once steps have been taken on their end to address issue.
Jan 19, 07:10 CET
Resolved - This incident has been resolved.
Jan 19, 10:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 09:55 CET
Identified - An issue causing delayed delivery of outgoing (MT) messages on our SMS platform has been indentified and resolved.
Jan 19, 09:48 CET
Jan 18, 2022
Resolved - This incident has been resolved.
Jan 18, 09:28 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 08:27 CET
Investigating - texter tool users are currently unable to choose the MccMnc to perform tests. We are looking into the issue
Jan 18, 06:16 CET
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - This incident has been resolved.
Jan 15, 18:31 CET
Investigating - Due to a partial outage at KPN some of the status reports are not being processed timely.

The carrier is aware of this issue and is in the process of addressing it. Once an update on their end follows, we will update our status page accordingly.
Jan 15, 16:49 CET
Resolved - This incident has been resolved, our endpoint at https://gw.cmtelecom.co.za/v1.0/message is available again.
Jan 15, 10:16 CET
Investigating - We are currently experiencing an issue with our South African Messaging (SMS and WhatsApp For Business) endpoint, please switch from https://gw.cmtelecom.co.za/v1.0/message to https://gw.cmtelecom.com/v1.0/message
Jan 15, 08:49 CET