CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

KPN Inbound Quality Issues

Investigating - Please be aware that we are still experiencing packet loss and quality issues on inbound KPN Calls originating on some parts of the NL telephony network and we are waiting on the involved party to solve the issue. This is currently under investigation by KPN.
Mar 21, 2025 - 11:10 CET

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Degraded Performance

Voice Platform - The Netherlands Degraded Performance

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

HALO Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP as a Service Operational

Mobile Identity Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

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Maintenance

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Past Incidents

Mar 21, 2025

Conversational AI Cloud - Dashboard Issues

Resolved - This incident has been resolved.
Mar 21, 13:27 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:27 CET

Investigating - We're currently experiencing issues with the Conversational AI Cloud dashboards. This unfortunately causes these dashboards to be unavailable. Our developers are currently investigating. Thank you for your patience.
Mar 21, 11:01 CET

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Operator Service degradation - FR - Orange - 20801

Resolved - This incident has been resolved.
Mar 19, 17:13 CET

Investigating - FR - Orange - 20801 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Mar 19, 10:48 CET

Messaging Degraded Performance

Resolved - This incident has been resolved.
Mar 19, 15:49 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 14:56 CET

Investigating - We are experiencing degraded performance with some of our supplier connections. This is being investigated.
Mar 19, 14:23 CET

Mar 18, 2025

CAIC - Dashboards

Resolved - This incident has been resolved.
Mar 18, 13:24 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 11:51 CET

Mar 17, 2025

Conversational AI cloud - Dashboards

Resolved - This incident has been resolved.
Mar 17, 16:17 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 16:07 CET

Mar 16, 2025

No incidents reported.

Mar 15, 2025

Customer Data Platform - Production Database Issues

Resolved - This incident has been resolved.
Mar 15, 08:32 CET

Update - Queue processing is progressing well without any issues. We will continue to monitor the situation closely to ensure optimal performance before closing the issue.
Mar 14, 16:49 CET

Update - Queues are emptying as anticipated, and events are being processed with workflows being triggered accordingly. Please note that the duration of this process may vary based on the queue size specific to your tenant.
Mar 14, 12:17 CET

Update - The queued data is currently being processed in a stable way, it will need time to catch up the past 24h.
Mar 14, 09:30 CET

Monitoring - We have implemented fixes to restore the system and are closely monitoring the progress. The queued data is being processed.

We will provide updates as we move forward.
Mar 14, 08:42 CET

Identified - We have identified the culprit causing the issue and are working on restoring our services with our service partner.
For the past 16 hours, our customers have been able to log in to CDP and use the system, but without access to recent data from the past 24 hours.
Mar 14, 08:11 CET

Update - The primary cause of the outage lies with our cloud service provider. We are actively coordinating with them to expedite resolution and are closely monitoring their progress, as our recovery depends on their actions.
Mar 13, 18:36 CET

Update - We are persistently working, alongside our cloud provider, to address the issue impacting our primary database. Once we have more information, we will provide more updates.
Mar 13, 16:17 CET

Update - We are diligently continuing our efforts and have identified some promising leads in collaboration with our cloud provider.
Mar 13, 14:27 CET

Update - We are actively working with multiple teams together with our cloud provider to identify and resolve the issue affecting our primary database. Our priority is to restore full functionality as quickly and efficiently as possible.
Mar 13, 12:42 CET

Investigating - We are experiencing an outage for our primary database. All incoming events are being fail overed to our secondary database however due to this events and workflows are not being processed.

We are investigating this issue.
Mar 13, 10:59 CET

Mar 14, 2025

CDP - Delayed data processing

Resolved - This incident has been resolved.
Mar 14, 18:50 CET

Update - Based on our efforts from yesterday, the system has stabilized overnight and the system is now operating as expected.
Our team is actively monitoring the system to ensure continued stability and is focused on retrying any failed event data to keep all processes up-to-date and accurate.
Mar 13, 08:46 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 19:55 CET

Investigating - Following the latest update, we have decided to proceed with another system maintenance window. Although errors are decreasing, we aim to fine-tune and expedite this improvement further to enhance performance.
Please note that during this maintenance window, no events will be processed, and workflows will not be triggered. We will perform this maintenance between 19:00 and 20:00 CET time.
Mar 12, 18:12 CET

Update - We observe a positive decrease in errors and queues following our recent maintenance window. Our team will closely monitor these encouraging trends over the next hour to assess whether further emergency maintenance would be beneficial. We will provide our next update in 60 minutes or sooner if significant developments occur.
Mar 12, 17:24 CET

Update - Our ongoing database maintenance is progressing successfully. However, to ensure we achieve the best possible outcome, we require an additional hour beyond our original schedule. We now anticipate concluding the maintenance around 16:00.
Mar 12, 14:50 CET

Update - As mentioned in the previous update, we will perform maintenance between 14:00 and 14:30 CET time. During this timeframe no events and workflows will be processed, after the maintenance window this will be picked up again and continue.
Mar 12, 13:24 CET

Update - We are going to perform maintenance on our systems to help mitigate the ongoing issues. During this timeframe no events and workflows will be processed, after the maintenance window this will be picked up again and continue.

Please understand we are doing everything we can to mitigate the ongoing issues with the help of several partners. As soon as we know the timeframe we will post another update, but please be aware this is upcoming.
Mar 12, 12:52 CET

Update - Update: We are actively working together with our third-party providers to resolve the ongoing issues. Our team is fully committed to restoring normal operations as quickly as possible, we are sorry for the inconvenience.
Mar 12, 09:59 CET

Update - We are working on implementing the solution to resolve these issues.
Mar 11, 16:56 CET

Identified - We have identified the issue causing delays, as well as failures in processing events and syncing segments to the address book. We are working on implementing a solution to resolve these issues.
No events have been lost during this issue, and failed events will be reprocessed once the fix is implemented.
Mar 11, 14:55 CET

Update - We are continuing our investigation into this issue.
Mar 11, 13:48 CET

Investigating - We are experiencing delays in data processing and loading times. Our team is actively investigating the issue.
Mar 11, 09:42 CET

Conversational AI Cloud - WhatsApp Dialogue integration experiencing issues

Resolved - This incident has been resolved.
Mar 14, 10:35 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 11:27 CET

Investigating - We are currently investigating a potential issue with the WhatsApp integration regarding dialog options.
Mar 13, 10:23 CET

Mar 13, 2025

Mar 12, 2025

Mar 11, 2025

Mar 10, 2025

MMC - Email editor partial outage

Resolved - This incident has been resolved.
Mar 10, 17:27 CET

Investigating - We are currently investigating this issue.
Mar 10, 16:25 CET

Maintenance - IPP Payments

Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 CET

Scheduled - Dear Partners,

We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.

Maintenance Window:
🗓 Date: Monday, 10 March 2025
⏰ Time: 01:00 AM CET (Central European Time)

This essential maintenance is expected to be completed within two hours. While we anticipate no disruption to transaction processing services, we recommend considering this schedule when planning critical operations.

Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Mar 4, 10:11 CET

Mar 9, 2025

No incidents reported.

Mar 8, 2025

Scheduled Maintenance - E-mail editor

Completed - The scheduled maintenance has been completed.
Mar 8, 17:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:00 CET

Scheduled - There will be maintenance on the email editor to enhance its reliability on March 8, 2025, from 15:00 to 17:00 (CET).
Please note that only the email editor is impacted; email sending will remain unaffected during this time. During the maintenance window, the email editor may be briefly unavailable, with potential interruptions lasting only a few minutes. You may also notice slower response times.

We appreciate your patience and understanding as we work to improve our services.
Feb 3, 13:33 CET

Mar 7, 2025

No incidents reported.