CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Operator Service Interruption - Netherlands - T-mobile - 20416

Investigating - T-Mobile is currently still having issues with some disruption. You might encounter intermittent delays with MT traffic towards the Dutch mobile network of T-Mobile. We are working with the operator to resolve this issue.
Sep 07, 2023 - 10:27 CEST

Monitoring - T-Mobile implemented a fix and we are monitoring the results.
Sep 04, 2023 - 23:46 CEST

Investigating - At this moment, you might encounter intermittent delays with MT traffic towards the Dutch mobile network of T-Mobile. We are working with the operator to resolve this issue.
Jul 11, 2023 - 14:09 CEST

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Messaging Operational

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Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned maintenance - Ticketing General Admission Oct 2, 2023 08:00-08:30 CEST

On Monday the 2nd of October, 2023, at 8:00 AM CEST, we will update the General Admission Ticketing database. All our services are expected to remain fully operational during this maintenance window. We perform maintenance to continuously improve our platform.
Posted on Sep 29, 2023 - 14:43 CEST

Planned maintenance - core network Oct 16, 2023 23:00 - Oct 17, 2023 00:00 CEST

Update - This maintenance has been postponed. The new date is Monday October 16th.
Sep 29, 2023 - 13:37 CEST

Scheduled - On Monday, October 2, 2023, at 23:00 UTC+2, we will be performing routine maintenance on our core network. All our services will remain fully operational during this maintenance window.
Sep 15, 2023 - 15:05 CEST

System Metrics Month Week Day

cm.com Uptime

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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api.cmpayments.com Response time

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Past Incidents

Sep 30, 2023

Delivery delay Odido

Resolved - This incident has been resolved.
Sep 30, 02:06 CEST

Monitoring - Odido has confirmed they have resolved the problem and we are continuing to monitor the situation.
Sep 29, 13:40 CEST

Investigating - We are currently experiencing a delivery delay towards the Dutch operator Odido (20416).
We are in contact with the operator regarding this issue.
Sep 29, 09:52 CEST

Sep 29, 2023

Unresolved incident: Operator Service Interruption - Netherlands - T-mobile - 20416.

Sep 28, 2023

Sign - Delayed delivery of signed documents

Resolved - This incident has been resolved.
Sep 28, 09:32 CEST

Monitoring - The service disruption at our certificate supplier has been resolved, the backlog of queued documents is being processed. We will keep monitoring the situation.
Sep 27, 22:47 CEST

Update - Our supplier has identified the issue and is working on resolving it.
Sep 27, 21:58 CEST

Identified - We are currently experiencing delays in the delivery of signed documents due to an outage at our certificate supplier. The supplier is aware and currently investigating this issue. Sign is fully available, completed dossiers are queued for the duration of the outage. The queue will be processed and the sealing and delivery of queued documents will automatically resume when the outage is resolved.
Sep 27, 21:30 CEST

Sep 27, 2023

Sep 26, 2023

Issues connecting to the CM.com network

Resolved - This incident has been resolved.
Sep 26, 13:05 CEST

Monitoring - Network issues have been resolved and all services are available again. We are closely monitoring the situation.
Sep 26, 10:32 CEST

Update - This issue also partially impacts the Native Voice functionality in Mobile Service Cloud.
Sep 26, 10:21 CEST

Identified - We currently experience a network issue in our Breda network. This impact only specific services. Customers can experience issues connecting to SMPP. You can mitigate this by connecting to smpp181.messaging.cm.com and smpp183.messaging.cm.com. We also experience issue with Message Log. We will update you as we learn more.
Sep 26, 10:11 CEST

Update - We are continuing to investigate this issue.
Sep 26, 10:07 CEST

Investigating - We are investigating reports of customers having issues connecting to the CM.com network. Specifically our platform apps, voice platform and SMPP connections.
We will update you when we have more information.
Sep 26, 09:54 CEST

Sep 25, 2023

Operator Service Interruption - BE - BASE (20620)

Resolved - This incident has been resolved.
Sep 25, 10:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 10:05 CEST

Investigating - We would like to inform you that the BASE operator is experiencing issues causing messages to be rejected.
BASE is informed and working on a solution.
Sep 25, 08:33 CEST

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Outage - General Admission not available

Resolved - This incident has been resolved.
Sep 20, 09:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 09:39 CEST

Investigating - We are currently investigating this issue.
Sep 20, 09:32 CEST

Sep 19, 2023

Transactions via Equens processor disrupted

Resolved - This incident has been resolved.
Sep 19, 11:33 CEST

Monitoring - Transactions are flowing again and we are monitoring the traffic for now.
Sep 19, 10:28 CEST

Update - We are in contact with Equens and they have confirmed they are currently experiencing an outage on their side.
Sep 19, 10:13 CEST

Update - We are continuing to investigate this issue.
Sep 19, 09:42 CEST

Investigating - We are currently investigating the issue.
Sep 19, 09:40 CEST

Sep 18, 2023

Voice - Emergency planned maintenance NL inbound platforms

Completed - The scheduled maintenance has been completed.
Sep 18, 05:31 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 CEST

Scheduled - Dear customer,

We continuously improve the performance and reliability for our Voice Platforms. On Monday September 18th, we will therefore perform an emergency maintenance between 05:00 AM and 5:30 AM (CEST) on our NL Inbound Platforms.
Inbound calls during this period may be dropped.

Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards,

CM.com Voice Team
Sep 15, 14:25 CEST

CDP Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:00 CEST

Scheduled - Monday the 18th of September between 3 AM CET and 4 AM CET, updates will be applied to the databases of the CDP. No user impact is expected, though you may experience loading times longer then usual. We perform maintenance to keep our platform up to date with the most modern standards in technology and security.
Sep 15, 19:15 CEST

Sep 17, 2023

Payments PS - We are experiencing issues with the processing of payments

Resolved - This incident has been resolved.
Sep 17, 19:15 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 18:53 CEST

Investigating - We are currently investigating this issue.
Sep 17, 18:14 CEST

Operator Service Interruption - Belgium - Mobile Vikings- 20630

Resolved - This incident has been resolved.
Sep 17, 00:07 CEST

Update - We are continuing to investigate this issue.
Sep 16, 21:37 CEST

Investigating - Belgium operator Mobile Vikings is experiencing connectivity issues on their network that might impact your SMS delivery to this specific network. Most traffic submitted to this network is queuing by BASE platform, and currently undeliverable.
Sep 16, 20:35 CEST

Sep 16, 2023