We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Update -
We previously announced a March 1, 2026 deadline to discontinue support for Transport Layer Security (TLS) 1.2 across all messaging-related services. We’d like to clarify that this deadline no longer applies.
While there is no longer a fixed timeline for the transition to TLS 1.3, we strongly encourage you to update your integrations to support TLS 1.3 as soon as possible. This applies to all connections to our messaging services and helps ensure secure and reliable communication.
Please be aware that while unencrypted connections or connections using TLS 1.2 are generally supported, traffic to specific destinations may still be blocked or cancelled due to security or compliance requirements.
Why TLS 1.3? TLS 1.3 is a major step forward in both security and performance. It removes outdated cryptographic functions and simplifies the connection process, providing stronger protection for your data and more efficient communication. Moving to TLS 1.3 helps keep your services secure and running smoothly.
What you need to do We recommend reviewing your systems and updating any clients that still use TLS 1.2. Although there is no longer a set deadline, testing and ensuring full compatibility with TLS 1.3 as soon as possible can help prevent potential disruptions, particularly when connecting to destinations that require TLS 1.3.
Scheduled -
At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.
This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline. Why TLS 1.3?
TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.
What You Need to Do We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.
Resolved -
This incident has been resolved.
May 7, 15:38 CEST
Monitoring -
In and outbound calling is working, our team continues to investigate this issue further.
May 7, 14:26 CEST
Update -
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue.
May 7, 14:18 CEST
Investigating -
We are currently investigating this issue.
May 7, 14:09 CEST
Resolved -
This incident has been resolved.
May 7, 14:49 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 7, 11:20 CEST
Update -
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 11:05 CEST
Identified -
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 10:50 CEST
Investigating -
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
May 7, 10:50 CEST
Resolved -
This incident has been resolved.
May 6, 01:02 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 6, 00:42 CEST
Investigating -
We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.
May 5, 23:40 CEST
Completed -
The scheduled maintenance has been completed.
May 6, 00:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 CEST
Scheduled -
We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.
Maintenance Window:
🗓 Date: Tuesday, 05 May 2026
⏰ Time: 21:00 PM - 24:00 PM CEST (Central European Summer Time)
This essential maintenance is expected to be completed within three hours. We anticipate no disruption to transaction processing.
Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
May 5, 17:27 CEST
Resolved -
The issue has been resolved and services are operating normally.
The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.
May 5, 11:20 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 5, 10:38 CEST
Identified -
The issue has been identified and a fix is being implemented.
May 5, 09:31 CEST
Completed -
The scheduled maintenance has been completed.
May 4, 06:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:00 CEST
Scheduled -
We will be performing scheduled database maintenance on Entrance Management during this window. The Entrance Management platform may experience degraded performance or reduced availability during this time.
Incoming data processing (new tickets) will be paused for the duration of the maintenance. No data will be lost and queued data will be processed after the maintenance has been completed.
We expect to resume normal operations by 06:00 AM. We apologize for any inconvenience.
May 1, 09:14 CEST
Resolved -
This incident has been resolved.
Apr 29, 20:37 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 28, 15:00 CEST
Investigating -
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Apr 28, 10:39 CEST