All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 16:12 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 8, 09:52 CEST
Update - Updated dates for phase 2
Apr 22, 15:13 CEST
Scheduled - On 1 and 7 September 2020 we will disable old versions of TLS (1.0 & 1.1) in 2 steps.
Since TLS 1.1 can be a potential security risk (as confirmed by many security organizations) we advise to start using at least version TLS 1.2 for communication towards our gateways as soon as possible.
We extend the support for TLS 1.1 from the 16th of June to the start of September to give our customers time to upgrade their systems.

On the 1st of September we will disable TLS versions of 1.1 and lower on gw.cmtelecom.com and sgw02.cm.nl.
On the 7th of September we will also disable TLS versions of 1.1. and lower on sgw01.cm.nl
See also https://www.cm.com/help/3702/cm-messaging-high-availability-multiple-platforms-for-http/ for more information about these platforms.

Completed in May:
The IP addresses of the services that send status reports (SR) and incoming messages (MO) have changed. The IP ranges that could be used for our outbound traffic are:

• 31.169.56.0/21
• 85.119.48.0/21
• 188.94.184.0/22

Note: You should whitelist all these IP ranges. We cannot guarantee an exact IP addresses of specific services within these ranges as the servers can change IP within this range at any time.
Apr 22, 15:00 CEST
Because of ongoing improvements to improve security and performance we have planned to following maintenance.

On the 28-09-2020 , we are going to update the certificate for gw.cmtelecom.com.
You can already find our new certificates on https://gw.cmtelecom.com/certs/gw.cmtelecom.com.txt.
Posted on Sep 10, 15:22 CEST
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Sep 23, 2020
Resolved - This incident has been resolved.
Sep 23, 09:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 09:21 CEST
Identified - Vodafone Germany is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Sep 23, 08:59 CEST
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Resolved - Issue is resolved all services are operation. Apologies to all impacted customers, we are following up with a thorough investigation to find and resolve the root cause of this issue.
Sep 19, 12:44 CEST
Update - We are continuing to monitor for any further issues.
Sep 19, 12:30 CEST
Monitoring - A fix has been implemented and the databases are stable again, and the application is reachable again. We are still monitoring the situation.
Sep 19, 12:30 CEST
Identified - Problem has been identified with the database, team is implementing a fix.
Sep 19, 11:55 CEST
Investigating - Start time
The issue started at: 11:00. CET (Central European Time).

Impact
Customer Contact is experiencing an outage. This means that agents cannot reach the application.
Incoming messages are not lost and will be back-filled when the application is running again.

Cause
Is in investigation

Time of the next update.
We will give an update as soon as we can.
Sep 19, 11:20 CEST
Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 14:56 CEST
Update - This incident has been resolved.
Sep 17, 12:30 CEST
Update - Customer Contact is available again.
Although we found the error in our network.
We are still investigating the actual root-cause.

An incident report will be available upon request.
Sep 17, 12:29 CEST
Update - We are still investigating the issue.
We hope to identify the root cause soon by excluding impacted networks.

The received messages are not lost and will be processed as soon as the system is up and running.
Sep 17, 12:07 CEST
Investigating - Start time
The issue started at: 10:30 CET (Central European Time).

Impact
Agent connections towards Customer Contact seem to be failing.
Other SMS and WhatsApp traffic is not impacted.

Cause
Is in investigation

Time of the next update.
We will give an update as soon as we can.
Sep 17, 11:05 CEST
Completed - The scheduled maintenance has been completed.
Sep 17, 07:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 CEST
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a maintenance window to deploy additional functionalities on our outbound platforms. The following platforms are being updated:

- Outbound-01 (NL)
- Outbound-02 (NL)
- Outbound-03 (ZA)
- Outbound-04 (HK)

Very minor to no service interruption is expected during this maintenance. However, if you do experience any serious issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Sep 14, 08:57 CEST
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 CEST
Scheduled - We will be migrating two databases; the core database of Pages and the databases relating to URL click tracking. Any existing pages and short-urls will remain functional, but read-only. So no new Pages or shortened urls can be created. Any campaigns created in the timeframe will not be send out until the maintenance is completed.
Sep 4, 14:59 CEST
Sep 9, 2020
Resolved - This incident has been resolved.
Sep 9, 22:34 CEST
Investigating - We're currently experiencing a service degradation with our Texter service.
The tests are not being sent out or sent out with a delay.
We are working on a solution.
Sep 9, 22:19 CEST