Current information on Service Availability

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Customer Service
All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact ? Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Checkout Operational
Mobile Order Operational
PSP Dashboard ? Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a 1 hour maintenance for our Inbound platforms.

Little to no impact for traffic is expected during this maintenance. However if you do experience any issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Posted on Jul 23, 13:55 CEST
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Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - This incident has been resolved.
Jul 28, 15:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 15:01 CEST
Investigating - We are experiencing degraded performance on our Whatsapp For Business platform which might affect a few of our customers. We are investigating the issue.
Jul 28, 14:27 CEST
Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 12:34 CEST
Identified - PSP Dashboard is up again. Data is lacking behind, we are working on this
Jul 26, 10:19 CEST
Update - Customers are unable to use the payments dashboard or check the status of transactions. The investigation on this incident is still ongoing.
Jul 25, 18:05 CEST
Investigating - We are currently investigating the issue.
Jul 24, 12:44 CEST
Jul 25, 2021
Jul 24, 2021
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 15:43 CEST
Identified - Due to maintenance the dashboard is temporarily unavailable
Jul 21, 10:31 CEST
Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 CEST
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a 1 hour maintenance for our Inbound platforms.

Little to no impact for traffic is expected during this maintenance. However if you do experience any issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Jul 15, 17:06 CEST
Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 15:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 09:45 CEST
Scheduled - We're doing a data migration, we don't expect any impact. However if you do experience any issues, please contact us via support@cm.com.
Jul 19, 09:42 CEST
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.