All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
GenAI Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday morning, June 18th, at 09:30 CEST, we will conduct phase 2 of the required scheduled maintenance on the platform authentication systems. Minimal platform (apps) downtime is expected during the upgrade of our systems.
Posted on Jun 14, 2024 - 13:35 CEST
Business Messaging Platform – IP switch Sep 10, 2024 10:00-10:05 CEST
Because of ongoing improvements to improve our service we have planned to following maintenances.

HTTP
On the 10th of September around 10:00 am CEST we will start using 85.119.48.98 as the IP address for the following gateways in Europe:
• gw.cmtelecom.com
• sgw01.cm.nl
• sgw02.cm.nl
Note that we advise customers to use our endpoint via Cloudflare via gw.messaging.cm.com this way you can use redundancy/shorter paths through the network.

SMPP
On the 17th of September around 10:00 am CEST we will start using 85.119.48.101 as the IP addresses of the following servers:
• smpp178.messaging.cm.com
• smpp179.messaging.cm.com
• smpp180.messaging.cm.com
• smpp181.messaging.cm.com
• smpp182.messaging.cm.com
• smpp183.messaging.cm.com

The ports that are being used will not change.

Note that we advise customers to use one of our endpoints via Cloudflare via smpp_sgw.messaging.cm.com of smpp_gw.messaging.cm.com this way you can use redundancy/shorter paths through the network.

Posted on Apr 09, 2024 - 15:50 CEST
cm.com Uptime
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cm.com Response time
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gw.cmtelecom.com Uptime
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gw.messaging.cm.com uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
Jun 17, 2024
Resolved - This incident has been resolved.
Jun 17, 04:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 16:07 CEST
Investigating - We are currently investigating this issue.
Jun 16, 12:13 CEST
Jun 16, 2024
Jun 15, 2024

No incidents reported.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 09:30 CEST
Scheduled - Friday morning 14th of June 09:30 CEST we will have a required scheduled maintenance on the platform authentication systems.
Minimal platform (apps) downtime is expected while we upgrade our systems.

Jun 11, 18:05 CEST
Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 11:46 CEST
Update - We are continuing to monitor for any further issues.
Jun 13, 11:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 11:22 CEST
Investigating - We are currently investigating this issue.
Jun 13, 10:45 CEST
Completed - The Scheduled maintenance has been completed.
Jun 13, 06:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:45 CEST
Scheduled - We will be undergoing scheduled maintenance during this time and expect there will be downtime.
Thank you for your understanding.

Jun 11, 19:16 CEST
Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 21:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 20:29 CEST
Investigating - We are currently investigating this issue.
Jun 12, 20:03 CEST
Jun 11, 2024
Resolved - This issue was solved as of 17:42 (CEST) All transactions are processing normally now
Jun 11, 17:55 CEST
Investigating - For merchants using EMS acquiring, it is not possible to process transactions on some of the payment terminals. Our technical team is investigating the cause of this disruption
Jun 11, 13:12 CEST
Resolved - This incident has been resolved.
Jun 11, 09:19 CEST
Monitoring - A fix has been implemented, Long Term dashboards are up to date again, we expect other Dashboards to be up to date by tomorrow morning.
Jun 10, 18:52 CEST
Update - We are continuing to work on a fix for this issue.
Jun 10, 16:43 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 14:29 CEST
Update - We are continuing to investigate this issue.
Jun 10, 11:35 CEST
Investigating - We're currently experiencing issues with Conversational AI Cloud dashboards. This unfortunately causes missing data in the dashboards. Our developers are currently investigating. Thank you for your patience."
Jun 10, 10:01 CEST
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:30 CEST
Scheduled - Monday afternoon on the 10th of June 2024, the Analytics Portal team will perform another upgrade to its networking infrastructure to improve performance, reliability and software development workflows. No downtime is expected.
Jun 7, 09:39 CEST
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - This incident has been resolved.
Jun 7, 17:03 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 16:18 CEST
Investigating - Users may find the CAIC dashboard is not showing widgets/filters/Data, our developers are busy identifying and resolving the issue
Jun 7, 13:55 CEST
Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 CEST
Scheduled - Wednesday morning, 05th of June 2024, POS payments will perform the upgrade of the networking infrastructure. The maintenance will take place between 04:00 AM and 06:00 AM CEST (Central European Summer Time) to minimize the impact on our customers.

Please be aware that our gateway will be unavailable for a short period during this maintenance window. We apologize for any inconvenience this may cause and appreciate your patience.

Questions regarding this maintenance can be sent to: pmsoperations.pos@cm.com

May 27, 08:43 CEST
Jun 4, 2024

No incidents reported.

Jun 3, 2024
Completed - The scheduled maintenance has been completed.
Jun 3, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:30 CEST
Scheduled - Monday afternoon on the 3rd of June 2024, the Analytics Portal team will perform an upgrade to its networking infrastructure to improve performance, reliability and software development workflows. Little to no downtime is expected.
Jun 3, 12:26 CEST