Monitoring - A fix has been implemented and we are monitoring the results.
Dec 02, 2022 - 17:36 CET
Update - We are continuing to investigate this issue.
Dec 01, 2022 - 15:31 CET
Investigating - Customers are currently not able to see their transaction data while working in the portal. Transactions are not impacted. We are currently investigating this issue.
Dec 01, 2022 - 12:14 CET

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Online Payments Degraded Performance
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Degraded Performance
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Identity & Sign Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WhatsApp Business - Planned maintenance Dec 11, 2022 01:00-02:00 CET
We will be updating our databases to apply security patches. This might impact traffic by delaying message delivery of incoming and outgoing WhatsApp messages.
Posted on Dec 02, 2022 - 14:06 CET
CM.com Authentication Service Migration Jan 12, 2023 09:00-12:00 CET
On January 12, 2023 we will be migrating our Login and Authentication service. This will improve the reliability and security of your login on the CM.com platform (login.cm.com). We expect no downtime or impact on the service delivery. It is possible that your session will be logged out, and you will need to re-authenticate.
Posted on Nov 29, 2022 - 14:01 CET
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gw.cmtelecom.com Uptime
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Dec 2, 2022

Unresolved incident: Docdata Payments Portal - Degraded performance.

Dec 1, 2022
Resolved - This incident has been resolved.
Dec 1, 11:05 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 10:37 CET
Update - We are continuing to investigate this issue.
Dec 1, 09:59 CET
Investigating - We are investigating degraded performance of our Message Log.
Dec 1, 05:06 CET
Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 12:16 CET
Monitoring - It was not possible to login to our platform between 10:15 - 10:47 CET. This issue has been fixed and we are closely monitoring.
Nov 30, 10:54 CET
Completed - The scheduled maintenance has been completed.
Nov 30, 07:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:01 CET
Scheduled - Dear Customer,

To further improve our Voice platform a planned maintenance is scheduled on our Inbound20 (Eindhoven), Outbound20 (Eindhoven) and the Voice API platform.

Furthermore an emergency planned work will be carried out on our Outbound01 (Breda) platform as follow-up action for the incident as communicated on Tue 29th Nov 2022.

During the maintenance there is the possibility of calls being dropped.

Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards,

CM Voice Team

Nov 17, 14:45 CET
Nov 29, 2022
Resolved - This incident has been resolved.
Nov 29, 20:05 CET
Monitoring - T-Mobile implemented a fix.
Sms-traffic and internet issues seem to be resolved.

Nov 29, 17:20 CET
Identified - Dutch Operator T-Mobile (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Nov 29, 16:49 CET
Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 CET
Update - We've updated the time window. Maintenance is now starting at 16.00 CET
Nov 24, 13:31 CET
Scheduled - On Tuesday 29th of November, starting at 16:00 CET (changed from: 20:00) we will perform maintenance on the Customer Data Platform service. During this period we will have to pause the event profilers intermittently, so it is possible that incoming events are processed at a delay. As a result of this, workflows might also be triggered at a delay. Incoming event will be stored, so there is no loss of data. And you will be able to use the CDP app on the CM.com platform as usual. Only data reflected in the app might not be up to date.

We perform maintenance to improve our quality of service and to keep up with the growth of CM.com.

Nov 22, 11:39 CET
Resolved - This incident has been resolved.
Nov 29, 13:31 CET
Monitoring - A fix has been implemented and we are monitoring the results. Please be advised to keep using or switch over your outbound traffic to the Outbound02 and Outbound20 platforms.
Nov 29, 13:11 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 12:42 CET
Investigating - Dear Customer,

At this moment we are having an issue with our Outbound01 (Breda) platform. Please refrain from using this platform and send outbound traffic towards the below platforms instead.
Customers using nl.voip.cm.com are not affected as the faulty platform has been removed from the configuration.

Outbound02:
31.169.63.81
31.169.63.82

Outbound20:
31.169.62.162
31.169.62.163

Should you have any questions or issues, please contact voicesupport@cm.com

Best regards,

CM Voice Support Team

Nov 29, 12:02 CET
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 13:55 CET
Monitoring - All delays have resolved and we are processing traffic as usual. We are monitoring closely.
Nov 23, 12:12 CET
Identified - We have identified an issue with Messaging processing that leads to longer processing times than usual. Our engineers have fixed the issue, but there are still some residual delays across all channels. This impact both the delivery of messages and handling of the status reports.
Nov 23, 11:56 CET
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 16:17 CET
Monitoring - Due to problems with one of our routes towards Belgium we have rerouted all BE traffic. We will keep monitoring the results.
Nov 18, 09:51 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 09:36 CET
Investigating - We are experiencing degraded outbound performance towards Belgium which is currently being investigated.
Nov 18, 09:19 CET