All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
GenAI Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - PSP Environment Oct 15, 2024 05:30-07:00 CEST
We will be undergoing scheduled maintenance on our PSP environment on Tuesday, October 15th, from 05:30 to 07:00 CEST. During this time, you may experience some downtime.
Posted on Oct 11, 2024 - 15:15 CEST
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Past Incidents
Oct 14, 2024

No incidents reported today.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Resolved - This incident has been resolved.
Oct 11, 19:08 CEST
Identified - You may currently experience some delays when processing messages via our campaigns. We are working to resolve this issue. Rest assured, no messages are being dropped.
Oct 11, 16:30 CEST
Oct 10, 2024
Resolved - This incident has been resolved.
Oct 10, 16:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 13:51 CEST
Update - We are currently in the testing phase of our solution, ensuring all functionalities work as expected before the full rollout to the production environment.

If you require an export urgently, please reach out to our support department, and they will assist you promptly.

Oct 8, 15:52 CEST
Identified - We have identified the issue and are investigating possible solutions to resolve it. We will keep you updated.
Oct 7, 15:03 CEST
Investigating - The data exports from our message log app are currently not available. We are currently investigating this problem.
Oct 5, 12:26 CEST
Completed - The scheduled maintenance has been completed.
Oct 10, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:30 CEST
Scheduled - On Thursday, October 10th 2024, from 6:30 AM to 8:30 AM CEST, we will perform maintenance on the General Admission Ticketing services. During this time, you may experience brief disruptions to our services.
Oct 8, 14:59 CEST
Oct 9, 2024
Resolved - This incident has been resolved.
Oct 9, 18:34 CEST
Update - We are continuing to investigate this issue.
Oct 9, 10:05 CEST
Update - We are continuing to investigate this issue.
Oct 9, 10:02 CEST
Update - We are continuing to investigate this issue.
Oct 9, 09:41 CEST
Investigating - We are investigating an interruption concerning AMEX transactions on the IPP Gateway.
Oct 9, 09:36 CEST
Resolved - all conversation messages have in retrospect been delivered
Oct 9, 17:42 CEST
Update - We are continuing to investigate this issue.
Oct 9, 17:35 CEST
Investigating - The Agent Inbox (Mobile Service Cloud) is experiencing issues processing incoming and outgoing messages. We are investigating and working on a solution.
Oct 9, 17:34 CEST
Oct 8, 2024
Resolved - This incident has been resolved.
Oct 8, 13:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 11:24 CEST
Investigating - Conversational AI Cloud dashboards are currently inaccessible. We are currently investigating the issue.
Oct 8, 10:18 CEST
Oct 7, 2024
Completed - The scheduled maintenance has been completed.
Oct 7, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 CEST
Scheduled - We will be undergoing scheduled maintenance on our PSP merchant test environment on Monday from 11:00 to 14:00 CEST. During this time, you may experience some downtime. No production transactions will be impacted during this timeframe.
Oct 4, 16:27 CEST
Oct 6, 2024

No incidents reported.

Oct 5, 2024
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 06:00 CEST
Scheduled - On Wednesday, October 2nd, 2024, from 6:30 AM to 8:30 AM CEST, we will continue maintenance on the General Admission Ticketing services. During this time, you may experience brief disruptions to our services.
Oct 1, 09:24 CEST
Resolved - Wallboards have been available again since 01-10-2024 15:45 CEST
Oct 2, 07:30 CEST
Update - We are continuing to work on a fix for this issue.
Oct 1, 15:22 CEST
Identified - Wallboards are currently unavailable, We have identified the problem and are implementing a solution.
Oct 1, 14:53 CEST
Oct 1, 2024
Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 13:41 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
No downtime is expected.

Sep 26, 13:21 CEST
Completed - The scheduled maintenance has been completed.
Sep 30, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:30 CEST
Scheduled - On Monday the 30th of September, 2024, at 6:30:00 AM - 8:30:00 CEST, we will perform maintenance on the the General Admission Ticketing services. During this time, you may experience brief disruptions to our services.
This maintenance is essential to enhance the performance and reliability of our systems.

Sep 26, 10:19 CEST