Identified - Part of the SMS traffic towards French operators might show slight delays in delivery. We have identified the cause and are working on a solution.
May 24, 2024 - 16:51 CEST

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External Services Degraded Performance
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Scheduled Maintenance
Maintenance POS/IPP Payments Jun 5, 2024 04:00-06:00 CEST
Wednesday morning, 05th of June 2024, POS payments will perform the upgrade of the networking infrastructure. The maintenance will take place between 04:00 AM and 06:00 AM CEST (Central European Summer Time) to minimize the impact on our customers.

Please be aware that our gateway will be unavailable for a short period during this maintenance window. We apologize for any inconvenience this may cause and appreciate your patience.

Questions regarding this maintenance can be sent to: pmsoperations.pos@cm.com

Posted on May 27, 2024 - 08:43 CEST
Business Messaging Platform – IP switch Sep 10, 2024 10:00-10:05 CEST
Because of ongoing improvements to improve our service we have planned to following maintenances.

HTTP
On the 10th of September around 10:00 am CEST we will start using 85.119.48.98 as the IP address for the following gateways in Europe:
• gw.cmtelecom.com
• sgw01.cm.nl
• sgw02.cm.nl
Note that we advise customers to use our endpoint via Cloudflare via gw.messaging.cm.com this way you can use redundancy/shorter paths through the network.

SMPP
On the 17th of September around 10:00 am CEST we will start using 85.119.48.101 as the IP addresses of the following servers:
• smpp178.messaging.cm.com
• smpp179.messaging.cm.com
• smpp180.messaging.cm.com
• smpp181.messaging.cm.com
• smpp182.messaging.cm.com
• smpp183.messaging.cm.com

The ports that are being used will not change.

Note that we advise customers to use one of our endpoints via Cloudflare via smpp_sgw.messaging.cm.com of smpp_gw.messaging.cm.com this way you can use redundancy/shorter paths through the network.

Posted on Apr 09, 2024 - 15:50 CEST
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Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

Unresolved incident: Operator Traffic Delay - French operators.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - On 16-05-2024 around 22:00 CEST the disruption on the suppliers side has been completely resolved.
May 17, 08:38 CEST
Update - Our supplier has informed us that the POS flow has been restored at 20:30 after performing a failover on their side.
The refund flow is currently still not working.

The failure cause was not related to the network but to a power outage afferting our suppliers POS mainframe.
We will inform you as soon as the matter has been completely resolved.

May 16, 21:25 CEST
Identified - Our supplier has confirmed that the failure cause is identified and related to a network change deploy on their end.
Technical and applicative teams are working on restoration of the flow.
We will inform you as soon as this matter has been resolved.

May 16, 20:38 CEST
Investigating - Currently, there is a disruption with one of our suppliers, which means that it is not always possible to use payment cards at terminals. We see that the problem is already decreasing and expect it to be resolved shortly. Since the disruption is not with CM but with one of our suppliers, we unfortunately have no influence over it.

We will inform you as soon as the matter has been resolved. If this does not happen within 1 hour, you will receive an update.

May 16, 19:27 CEST
May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.