CM.com
All Systems Operational
TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
TEXT Apps Operational
SMS Campaigns Operational
Send Messages Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019
Resolved - This incident has been resolved.
Aug 22, 22:45 UTC
Identified - We are currently experiencing an interruption on our platform. Part of our MT traffic is affected and traffic is being queued on our platform until the problem is resolved.
Aug 22, 21:08 UTC
Aug 21, 2019

No incidents reported.

Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 21:00 UTC
Update - We expect the maintenance to take somewhat longer than expected. So the maintenance window will be extended with 2 hours, until 23.00 CEST. Our apologies for the inconvenience.
Aug 20, 18:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 UTC
Scheduled - On Tuesday August 20 2019, at 19.00 CEST we will perform maintenance on the Customer Data Platform. We expect the Data app to be unavailable for two hours (until 21.00 CEST). After that the app will be available but users can experience some additional delays as all the data will be recalculated and reindexed.

During the maintenance the Events API will be available, as well as the Webtracker, and any submitted events are captured and stored. Workflows will be processed as soon as the application is available again so users may experience a delay in receiving their automated communication.

As part of our commitment to offer reliable and state of the art technology, CM.com has a 5 year hardware renew cycle for it data center. During this maintenance window the team will move the complete CDP application to the latest version of the CM Cloud.
Aug 15, 09:28 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Aug 20, 20:15 UTC
Identified - [BE] operator [UNLEASHED] is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Aug 20, 17:42 UTC
Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Resolved - This incident has been resolved.
Aug 14, 13:27 UTC
Monitoring - The faulty outbound carrier has been removed from routing until further notice. Call quality should be as normal. If you experience any further quality issues, please contact our support team directly.
Aug 14, 12:58 UTC
Identified - We are currently investigating an issue with degraded quality and performance on outbound calls. We have identified this to be caused by one of our downstream carriers and have removed this carrier from our routing completely for now.
Aug 14, 12:18 UTC
Resolved - This incident has been resolved.
Aug 14, 11:01 UTC
Monitoring - The iDIN infrastructure has been restored. We will monitor the situation until we are certain that the service interruption is resolved.
Aug 14, 09:23 UTC
Update - The iDIN infrastructure provider has determined the root cause and expects the issue to be resolved within an hour.
Aug 14, 09:16 UTC
Identified - The service interruption on the iDIN infrastructure has been identified as nation wide. We are monitoring the situation.
Aug 14, 07:15 UTC
Investigating - We are currently experiencing a service interruption on iDIN. We are investigation the cause.
Aug 14, 07:13 UTC
Aug 13, 2019
Resolved - This incident has been resolved.
Aug 13, 14:41 UTC
Investigating - We are currently investigated renewed issues with the proximus EnCo service.
Messages will be queued on our side until further notice.
Aug 13, 13:13 UTC
Resolved - This incident has been resolved.
Aug 13, 09:56 UTC
Update - We are continuing to monitor for any further issues.
Aug 13, 09:56 UTC
Monitoring - Proximus EnCo has updated their status and in response we have reestablished connection to their platform. Messages are being processed again.
We are monitoring the traffic.
Aug 13, 06:39 UTC
Update - The Proximus platform status remains degraded. Traffic is being queued on our platform until problems on Proximus end are resolved. As soon as more information is available we will inform our customers via this channel.
Aug 12, 19:04 UTC
Investigating - Investigating
Proximus EnCo is experiencing an issue on their platform which affects part of the MT SMS traffic. The operator is investigating the issue.
Aug 12, 09:15 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - This incident has been resolved.
Aug 10, 21:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 20:43 UTC
Investigating - Proximus EnCo is experiencing an issue on their platform which affects part of the MT SMS traffic. The operator is investigating the issue.
Aug 10, 19:20 UTC
Aug 9, 2019

No incidents reported.