Service Notice: Meta Integration Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 2026 - 09:30 CEST
Scheduled - Due to an unannounced change to Meta's platform interface, CM.com has been required to re-engineer parts of our Meta integration. As a result, creating, adding, or reconfiguring Instagram pages is temporarily unavailable.
Existing Instagram channels are not affected and continue to operate normally.
New customer onboarding is currently on hold. Please contact your Account Manager or our support team for assistance in the meantime.
We are actively working to resolve this and will update this page once functionality has been restored
Jul 23, 2026 09:30 - Aug 31, 2026 23:30 CEST

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Messaging Under Maintenance
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Aug 3, 2026

No incidents reported today.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Scheduled Maintenance - Native Voice & Audio Files
Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:00 CEST
Scheduled - In a continuous effort to improve our service and quality, we will carry out scheduled maintenance on certain Voice features on Friday July 31st between 05:00 and 07:00 (CEST).

During this maintenance window the following Voice features will be affected briefly:

- Native Voice in MSC will be unavailable.
- Recording Prompts in FlowBuilder will be unavailable.
- Audio files being uploaded for Voice API (Notification, OTP, DTMF), Campaigns & FlowBuilder usage will be delayed.

TTS features will be unaffected.
SIP Trunking will be unaffected.

We apologize for any inconvenience and thank you for your patience.

Best regards,
CM Voice Team
Jul 16, 15:46 CEST

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Service Update: Delayed Payout of Visa Transactions
Resolved - This incident has been resolved.
Jul 28, 12:10 CEST
Identified - Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period.

Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday.

We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available.

We apologize for any inconvenience this may cause.
Jul 27, 09:11 CEST

Jul 27, 2026

Agent Inbox - Delay in processing tasks
Resolved - This incident has been resolved.
Jul 27, 16:14 CEST
Monitoring - A fix has been implemented and tasks are currently being processed without delays.
We continue to monitor the results.
Jul 27, 15:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 27, 14:45 CEST
Investigating - We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
Jul 27, 14:04 CEST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Scheduled Maintenance – Email & Campaigns
Completed - The scheduled maintenance has been completed.
Jul 23, 23:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 CEST
Scheduled - We have scheduled maintenance on Thursday, July 23rd, 2026 from 7:00 PM to 2:00 AM CEST.

During this window, the following will be affected:
• Address book functionality will be unavailable during the maintenance window.
• Sending and scheduling of emails and campaigns will not be possible during the maintenance window.
• Some accounts may still be able to send emails during the first couple of hours of the window, though this cannot be guaranteed for all accounts.

After maintenance completes, queued emails will be automatically retried — please expect possible delivery delays or send failures. Campaigns scheduled during this window will not be automatically resent.

We recommend completing all email and campaign sends/scheduling before 7:00 PM CEST on July 23rd. We’re carrying out this maintenance to improve the reliability and performance of our platform. We apologize for any inconvenience and thank you for your patience.
Jul 1, 13:55 CEST

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

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