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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
POS Processor connections: CCV Operational
POS Processor connections: Omnipay Operational
POS Processor connections: Six Operational
POS Processor connections: Equens Operational
POS Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday, March 02th, 1:59:59 AM CET, the certificates for sgw01.cm.nl and sgw02.cm.nl will expire.

We advise our customers to migrate towards our global endpoint on gw.messaging.cm.com, for more information please see https://developers.cm.com/messaging/docs/integration

We will therefore replace the certificate for both endpoints on the 29th of February, between 10:00 and 11:00 CEST. No actions are required. The public keys have been published and can be retrieved for SGW01 and SGW02 respectively via https://sgw01.cm.nl/certs/sgw01.txt and https://sgw02.cm.nl/certs/sgw02.txt.

From 2025 onwards we will automatically renew certificates without notice on these endpoints.

Posted on Feb 12, 2024 - 11:30 CET
cm.com Uptime
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Feb 28, 2024
Resolved - Full functionality has been restored.
Feb 28, 12:56 CET
Monitoring - A fix has been implemented and this is being monitored.
Feb 28, 11:27 CET
Investigating - We are Currently experiencing degraded performance at the Mobile Service Cloud Advanced/Pro app.
We are working on the issue.

Feb 28, 11:00 CET
Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 08:29 CET
Update - We are continuing to monitor for any further issues.
Feb 26, 15:07 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 15:07 CET
Identified - Degraded performance within the Agent Inbox.
The issue is known, a solution being implemented.

Feb 26, 14:53 CET
Feb 26, 2024
Resolved - This incident has been resolved.
Feb 26, 17:12 CET
Monitoring - The ETL process for the ReportingAPI was affected on past Friday 23-02.
This caused data that feeds into the CustomerJourney dashboards could be missing. We advise customers to re-run the extraction for February 23rd to ensure data accuracy.

Feb 26, 16:18 CET
Resolved - This incident has been resolved.
Feb 26, 12:49 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 26, 12:21 CET
Investigating - At the moment we are experiencing issues with status-reports, traffic should be delivered normally.
We are working on the issue.

Feb 26, 12:19 CET
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 12:07 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 11:08 CET
Investigating - We are currently investigating this issue.
Feb 23, 10:20 CET
Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - The incident has been resolved. All queued documents have been processed and Sign is functioning without delays for all customers.
Feb 20, 10:20 CET
Monitoring - The service disruption at our Japanese timestamp supplier has just been resolved and the backlog of queued documents is being processed. We will keep monitoring the situation.
Feb 20, 10:00 CET
Update - The supplier is still working on resolving the issue.
Feb 19, 16:15 CET
Update - The supplier is still working on resolving the issue. They have identified a potential solution, which they are currently testing.
Feb 19, 14:14 CET
Update - The issue has been identified by our supplier and is related to Seiko timestamps. They are working on resolving the issue. Only Sign customers using Seiko timestamps are affected, which is a small fraction. The signing of queued documents will automatically resume when the outage is resolved.
Feb 19, 09:31 CET
Identified - We are currently experiencing delays in the delivery of signed documents, due to our certificate supplier experiencing an outage. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
Feb 19, 07:42 CET
Feb 19, 2024
Resolved - This incident has been resolved.
Feb 19, 17:16 CET
Investigating - We are experiencing degraded performance on Customer Contact services. We are investigating the incident.
Feb 19, 16:46 CET
Completed - The scheduled maintenance has been completed.
Feb 19, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:00 CET
Scheduled - On Monday, February 19th between 10:00 and 14:00 CET we will migrate our apps on the CM.com platform to a new Apps-proxy. This migration is aimed at improving the reliability of our apps and ensuring a seamless experience for our users.

While we try to miminize any disruptions, there may be a temporary impact on your experience when using our apps on CM.com during this maintenance window. We anticipate no downtime or delivery issues with the underlying services of our apps.

Our teams will be working to mitigate any potential disruptions and ensure a swift resolution to any challenges that may arise. Should you experience any persisting issues beyond the mentioned maintenance window, please reach out to our support team at support@cm.com.

Feb 12, 11:32 CET
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - This incident has been resolved.
Feb 15, 14:23 CET
Investigating - We are currently investigating an issue which is causing problems when trying to update Web Conversations configurations.
Feb 15, 12:15 CET
Feb 14, 2024

No incidents reported.