Investigating - T-Mobile is currently still having issues with some disruption. You might encounter intermittent delays with MT traffic towards the Dutch mobile network of T-Mobile. We are working with the operator to resolve this issue.
Sep 07, 2023 - 10:27 CEST
Monitoring - T-Mobile implemented a fix and we are monitoring the results.
Sep 04, 2023 - 23:46 CEST
Investigating - At this moment, you might encounter intermittent delays with MT traffic towards the Dutch mobile network of T-Mobile. We are working with the operator to resolve this issue.
Jul 11, 2023 - 14:09 CEST

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Messaging Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Monday the 2nd of October, 2023, at 8:00 AM CEST, we will update the General Admission Ticketing database. All our services are expected to remain fully operational during this maintenance window. We perform maintenance to continuously improve our platform.
Posted on Sep 29, 2023 - 14:43 CEST
Planned maintenance - core network Oct 16, 2023 23:00 - Oct 17, 2023 00:00 CEST
Update - This maintenance has been postponed. The new date is Monday October 16th.
Sep 29, 2023 - 13:37 CEST
Scheduled - On Monday, October 2, 2023, at 23:00 UTC+2, we will be performing routine maintenance on our core network. All our services will remain fully operational during this maintenance window.
Sep 15, 2023 - 15:05 CEST
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Past Incidents
Sep 30, 2023
Resolved - This incident has been resolved.
Sep 30, 02:06 CEST
Monitoring - Odido has confirmed they have resolved the problem and we are continuing to monitor the situation.
Sep 29, 13:40 CEST
Investigating - We are currently experiencing a delivery delay towards the Dutch operator Odido (20416).
We are in contact with the operator regarding this issue.

Sep 29, 09:52 CEST
Sep 29, 2023

Unresolved incident: Operator Service Interruption - Netherlands - T-mobile - 20416.

Sep 28, 2023
Resolved - This incident has been resolved.
Sep 28, 09:32 CEST
Monitoring - The service disruption at our certificate supplier has been resolved, the backlog of queued documents is being processed. We will keep monitoring the situation.
Sep 27, 22:47 CEST
Update - Our supplier has identified the issue and is working on resolving it.
Sep 27, 21:58 CEST
Identified - We are currently experiencing delays in the delivery of signed documents due to an outage at our certificate supplier. The supplier is aware and currently investigating this issue. Sign is fully available, completed dossiers are queued for the duration of the outage. The queue will be processed and the sealing and delivery of queued documents will automatically resume when the outage is resolved.
Sep 27, 21:30 CEST
Sep 27, 2023
Sep 26, 2023
Resolved - This incident has been resolved.
Sep 26, 13:05 CEST
Monitoring - Network issues have been resolved and all services are available again. We are closely monitoring the situation.
Sep 26, 10:32 CEST
Update - This issue also partially impacts the Native Voice functionality in Mobile Service Cloud.
Sep 26, 10:21 CEST
Identified - We currently experience a network issue in our Breda network. This impact only specific services. Customers can experience issues connecting to SMPP. You can mitigate this by connecting to smpp181.messaging.cm.com and smpp183.messaging.cm.com. We also experience issue with Message Log. We will update you as we learn more.
Sep 26, 10:11 CEST
Update - We are continuing to investigate this issue.
Sep 26, 10:07 CEST
Investigating - We are investigating reports of customers having issues connecting to the CM.com network. Specifically our platform apps, voice platform and SMPP connections.
We will update you when we have more information.

Sep 26, 09:54 CEST
Sep 25, 2023
Resolved - This incident has been resolved.
Sep 25, 10:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 10:05 CEST
Investigating - We would like to inform you that the BASE operator is experiencing issues causing messages to be rejected.
BASE is informed and working on a solution.

Sep 25, 08:33 CEST
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 09:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 09:39 CEST
Investigating - We are currently investigating this issue.
Sep 20, 09:32 CEST
Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 11:33 CEST
Monitoring - Transactions are flowing again and we are monitoring the traffic for now.
Sep 19, 10:28 CEST
Update - We are in contact with Equens and they have confirmed they are currently experiencing an outage on their side.
Sep 19, 10:13 CEST
Update - We are continuing to investigate this issue.
Sep 19, 09:42 CEST
Investigating - We are currently investigating the issue.
Sep 19, 09:40 CEST
Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 05:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 CEST
Scheduled - Dear customer,

We continuously improve the performance and reliability for our Voice Platforms. On Monday September 18th, we will therefore perform an emergency maintenance between 05:00 AM and 5:30 AM (CEST) on our NL Inbound Platforms.
Inbound calls during this period may be dropped.

Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards,

CM.com Voice Team

Sep 15, 14:25 CEST
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:00 CEST
Scheduled - Monday the 18th of September between 3 AM CET and 4 AM CET, updates will be applied to the databases of the CDP. No user impact is expected, though you may experience loading times longer then usual. We perform maintenance to keep our platform up to date with the most modern standards in technology and security.
Sep 15, 19:15 CEST
Sep 17, 2023
Resolved - This incident has been resolved.
Sep 17, 19:15 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 18:53 CEST
Investigating - We are currently investigating this issue.
Sep 17, 18:14 CEST
Resolved - This incident has been resolved.
Sep 17, 00:07 CEST
Update - We are continuing to investigate this issue.
Sep 16, 21:37 CEST
Investigating - Belgium operator Mobile Vikings is experiencing connectivity issues on their network that might impact your SMS delivery to this specific network. Most traffic submitted to this network is queuing by BASE platform, and currently undeliverable.
Sep 16, 20:35 CEST
Sep 16, 2023