CM.com
All Systems Operational
TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
TEXT Apps Operational
SMS Campaigns Operational
Send Messages Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Kindly be informed that on Thursday, July 18th, we will be performing maintenance on our Voice API Platform between 08:00 and 09:00 CEST (06:00 - 07:00 GMT).

This maintenance will only impact customers using the Voice API and related services. Other Voice services are not affected. Several interruptions of maximum 30 seconds each, in which calls to the Voice API will not be processed, or will have a delay in processing.
Posted on Jul 17, 09:06 UTC
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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Past Incidents
Jul 17, 2019

No incidents reported today.

Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:01 UTC
Scheduled - Kindly be informed that on Tuesday, July 16th, we will be performing maintenance on our Voice API Platform between 08:00 and 09:00 CEST (06:00 - 07:00 GMT). During this maintenance window, amongst other things, a completely new version of our Voice Campaigns product will be deployed, including various new features.

This maintenance will only impact customers using the Voice API and related services. Other Voice services are not affected. Several interruptions of maximum 30 seconds each, in which calls to the Voice API will not be processed.
Jul 11, 13:52 UTC
Jul 15, 2019
Resolved - This incident has been resolved.
Jul 15, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 14:11 UTC
Identified - There is an outage on T-Mobile platform. Operator is still investigating this problem.
Jul 15, 11:36 UTC
Investigating - Dutch operator T-Mobile is experiencing an issue on their platform which affects part of the MT/MO SMS traffic. The operator is investigating the issue.
Jul 15, 08:58 UTC
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Resolved - This incident has been resolved.
Jul 9, 13:13 UTC
Identified - Belgium operator Unleashed is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Jul 9, 11:22 UTC
Jul 8, 2019
Postmortem - Read details
Jul 10, 07:25 UTC
Resolved - We have identified the cause to be with one of our primary interconnects for NL (+31) outbound traffic. Until further notice this carrier has been disabled and traffic is being routed through our other carriers. An official RCA via e-mail will follow to all clients that were affected by the quality disturbance. In case you still experience issues with calls through one of our platforms, please contact our Support department or your account manager.
Jul 8, 17:55 UTC
Update - We are continuing our monitoring for further issues. We currently see traffic to NL (+31) destinations performing as expected. If you still experience specific quality issues, please contact us directly with call examples.
Jul 8, 13:00 UTC
Monitoring - We have identified an issue with one of our downstream carrier interconnects to be the likely cause of the degraded quality to +31 calls. We have rerouted the traffic meanwhile and are monitoring performance. In case you are still experiencing quality issues, please contact our support desk directly.
Jul 8, 08:08 UTC
Update - We are continuing to investigate this issue.
Jul 8, 07:53 UTC
Investigating - We are currently investigating an issue that potentially causes quality issues and degraded performance on calls towards NL (+31) destinations.
Jul 8, 07:52 UTC
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Resolved - This incident has been resolved.
Jul 3, 08:39 UTC
Monitoring - A fix has been implemented and we are monitoring the current performance.
Jul 3, 08:24 UTC
Investigating - The Campaigns application is not functional and scheduled messages are not being sent out.
We are currently investigating the issue.
Jul 3, 07:54 UTC