Current information on Service Availability

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Customer Service
All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact ? Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Checkout Operational
Mobile Order Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 11:11 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:11 CEST
Scheduled - We are currently undergoing maintenance on the ticketing network infrastructure. No impact or downtime is expected. In case of issues please reach out to support@cmtickets.com.
Jun 11, 09:10 CEST
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Scripted Chatbot experienced degraded performance between 13:30-14:30 (CEST) causing delays in processing messages. Issue is resolved.
Jun 9, 13:30 CEST
Resolved - This incident has been resolved.
Jun 9, 07:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 07:51 CEST
Update - We are continuing to investigate this issue.
Jun 9, 06:48 CEST
Investigating - We are currently investigating this issue.
Jun 9, 06:47 CEST
Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 CEST
Scheduled - During the change the connection will be briefly dropped, some inbound calls to the Inbound10 platform can fail because of this. To avoid impact on live traffic, the change will be performed outside business hours.
Jun 7, 10:29 CEST
Jun 7, 2021
Resolved - This incident has been resolved.
Jun 7, 19:08 CEST
Identified - Operator Service Interruption - BE - Mobile Vikings - 20630 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Jun 7, 17:02 CEST
Resolved - This incident has been resolved.
Jun 7, 13:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 11:34 CEST
Investigating - We are currently investigating this issue.
Jun 7, 11:20 CEST
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Resolved - This incident has been resolved.
Jun 3, 21:52 CEST
Identified - FR - Coriolis - 20827 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Jun 3, 13:35 CEST
Resolved - This incident has been resolved.
Jun 3, 20:52 CEST
Identified - We are currently investigating this issue and working on a solution.
Jun 3, 16:46 CEST
Jun 2, 2021

No incidents reported.

Jun 1, 2021
Resolved - This incident has been resolved.
Jun 1, 11:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 08:37 CEST
Update - We are continuing to work on a fix for this issue.
Jun 1, 03:38 CEST
Identified - [France] - [SFR] - [20810] is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Jun 1, 03:35 CEST
Resolved - Resolved
Jun 1, 01:43 CEST
Update - We are continuing to work on a fix for this issue.
Jun 1, 01:42 CEST
Update - A fix is currently being implemented.
May 31, 22:31 CEST
Identified - [France] - [SFR] - [20810] is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 31, 08:13 CEST
May 31, 2021
Completed - The scheduled maintenance has been completed.
May 31, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 07:00 CEST
Scheduled - We will be performing internal maintenance on some of our WhatsApp connections. This might result in the delay of some messages for approximately one minute, after that time, the messages will be sent.

Existing end-users will see a notice in their WhatsApp app about a changed security code.
May 27, 10:43 CEST
May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.