CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
All Systems Operational
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Messaging
Operational
Business Messaging API
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Operational
Smpp
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Operational
SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Operational
Apple Messages for Business
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Operational
RCS Business Messaging
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Operational
Facebook Messenger
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Viber
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MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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Voice
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Voice Platform - The Netherlands
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Voice Platform - South Africa
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Voice API's
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Voice Apps
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Ticketing
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Your Ticket Provider
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Get a Ticket
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Conversational AI Cloud
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Customer Data Platform
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Pages
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E-Mail
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CM Payments API
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ID Scan
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OTP
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Platform
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Platform Apps
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Website
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API
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Platform CMS
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External Services
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Mobile network operators: Netherlands
Operational
Mobile network operators: Belgium
Operational
Mobile network operators: France
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Mobile network operators: Spain
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Mobile network operators: United States of America
Operational
Mobile network operators: China
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: Kenya
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Mobile network operators: Germany
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
Operational
Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
Operational
Payments Processor connections: CCV
Operational
Payments Processor connections: Omnipay
Operational
Payments Processor connections: Six
Operational
Payments Processor connections: Equens
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Payments Processor connections: Amex
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance - OTT Channels (Apple Messages for Business - Facebook Messenger - Instagram Messenger - Line Notifications)
Jul 30, 2024 09:00-13:00 CEST
On Tuesday morning, 30 July 2024, CM.com will perform maintenance in the databases.
The maintenance is planned to start at 9:00 AM CEST (Central European Summer Time) and is expected to last for approximately 4 hour.
Message delivery could be delayed, but be reassured that messages will not get lost due to our queuing system. Additionally, changing settings and on- and off boarding is not possible during maintenance.
Posted on Jul 25, 2024 - 16:37 CEST
The maintenance is planned to start at 9:00 AM CEST (Central European Summer Time) and is expected to last for approximately 4 hour.
Message delivery could be delayed, but be reassured that messages will not get lost due to our queuing system. Additionally, changing settings and on- and off boarding is not possible during maintenance.
Posted on Jul 25, 2024 - 16:37 CEST
Business Messaging Platform – IP switch
Sep 10, 2024 10:00-10:05 CEST
Update -
Gentle Reminder: Business Messaging gateways IP changes
Please refer to our earlier post for details about the scheduled maintenance and IP address changes happening in September.
Jul 10, 2024 - 10:15 CEST
Please refer to our earlier post for details about the scheduled maintenance and IP address changes happening in September.
Jul 10, 2024 - 10:15 CEST
Scheduled -
This is a gentle reminder about our upcoming maintenance in September. We are two months away from switching to new IP addresses for HTTP and SMPP on our Business Messaging Platform.
HTTP
On the 10th of September at 10:00 am CEST, we will start using 85.119.48.98 as the IP address for the following gateways in Europe:
gw.cmtelecom.com
sgw01.cm.nl
sgw02.cm.nl
We advise customers to use our endpoint via gw.messaging.cm.com to benefit from redundancy and shorter network paths.
SMPP
On the 17th of September at 10:00 am CEST, we will start using 85.119.48.101 as the IP address for the following servers:
smpp178.messaging.cm.com
smpp179.messaging.cm.com
smpp180.messaging.cm.com
smpp181.messaging.cm.com
smpp182.messaging.cm.com
smpp183.messaging.cm.com
The ports in use will remain unchanged.
We recommend customers use one of our endpoints via Cloudflare, either smpp_sgw.messaging.cm.com or smpp_gw.messaging.cm.com, to ensure redundancy and shorter network paths.
Apr 09, 2024 - 15:50 CEST
HTTP
On the 10th of September at 10:00 am CEST, we will start using 85.119.48.98 as the IP address for the following gateways in Europe:
gw.cmtelecom.com
sgw01.cm.nl
sgw02.cm.nl
We advise customers to use our endpoint via gw.messaging.cm.com to benefit from redundancy and shorter network paths.
SMPP
On the 17th of September at 10:00 am CEST, we will start using 85.119.48.101 as the IP address for the following servers:
smpp178.messaging.cm.com
smpp179.messaging.cm.com
smpp180.messaging.cm.com
smpp181.messaging.cm.com
smpp182.messaging.cm.com
smpp183.messaging.cm.com
The ports in use will remain unchanged.
We recommend customers use one of our endpoints via Cloudflare, either smpp_sgw.messaging.cm.com or smpp_gw.messaging.cm.com, to ensure redundancy and shorter network paths.
Apr 09, 2024 - 15:50 CEST