Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
HALO ? Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
Mobile Identity Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Platform Login May 27, 2025 08:30-09:00 CEST

We will be performing maintenance on our platform's Login Service to enhance performance and stability. This scheduled maintenance will take place on the 27th of May, 2025, between 08:30 AM and 09:00 AM CEST.

This will break current sessions, causing users to be logged out. A re-login and a page refresh should resolve any issues.
Posted on May 09, 2025 - 10:52 CEST
System Metrics Month Week Day
cm.com Uptime
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cm.com Response time
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gw.cmtelecom.com Uptime
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gw.messaging.cm.com uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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May 14, 2025

No incidents reported today.

May 13, 2025
Networking incident
Resolved - This incident has been resolved.
May 13, 10:58 CEST
Update - Network has recovered and are fully reachable again. Our network were unreachable for about 6 minutes
We are still determining the cause.
May 13, 09:24 CEST
Investigating - We are currently investigating the issue and will update on scope at a later time.
May 13, 09:10 CEST
Voice Inbound Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 05:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 05:00 CEST
Scheduled - In a continuous effort to improve our service and quality, we will carry out planned maintenance on our Inbound Voice platform on Tuesday 13th of May between 05:00 and 05:30 (CEST).
During this maintenance window calls longer than 30 minutes might drop.
Outbound calls will not be affected.
May 9, 09:19 CEST
Operator Service Interruption - NL - Odido - 20416
Resolved - This incident has been resolved.
May 13, 04:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 23:00 CEST
Identified - There is still some intermittent delay in the delivery of MT traffic.
The operator is continuing their investigation.
May 12, 22:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 22:13 CEST
Investigating - Dutch operator Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 12, 21:52 CEST
May 12, 2025
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Voice - Belgium - Start of blocking unregistered traffic
Resolved - This incident has been resolved.
May 9, 18:15 CEST
Investigating - Regulations in Belgium to prevent phone number spoofing require operators and aggregators to block any local Belgian traffic for entities that do not have a registration in Belgium. This means that you can only use a +32 local number if your company has a registration and business address in Belgium.

Via this message we inform you that we will reject and block any Voice calls using +32 numbers if the company profile is missing from our records. This automated blocking will become effective April 1st.
Information about how to fill on a company profile can be found here: https://knowledgecenter.cm.com/kc/anti-spoofing-belgium
Apr 1, 09:00 CEST
May 8, 2025

No incidents reported.

May 7, 2025
Mobile Service Cloud - Instable performance of Agent Inbox
Resolved - A fix is implemented and performance is stable.
May 7, 14:58 CEST
Monitoring - The performance is stable and we are actively monitoring the application while working on a structural fix.
May 7, 13:18 CEST
Identified - We possibly identified the root cause and are currently preparing a hotfix. The next update will be around 12:30.
May 7, 11:47 CEST
Investigating - The issue is being actively investigated.
May 7, 11:01 CEST
May 6, 2025
Agent Inbox - Behavioural issues
Resolved - This incident has been resolved.
May 6, 10:44 CEST
Update - We are continuing to monitor for any further issues.
May 6, 09:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results
May 6, 09:35 CEST
Investigating - we are currently investigating an issue leading to different behaviours such as the app not loading, loading slowly or customer profiles that will not load.
May 6, 09:05 CEST
HALO service interruption
Resolved - This incident has been resolved.
May 6, 10:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 09:17 CEST
Identified - HALO processing issues incoming traffic.
Our engineers have identified the issue and a fix is being implemented
May 6, 09:09 CEST
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Voice platform - Introduction of Additional Media IP Subnets
Completed - The scheduled maintenance has been completed.
May 2, 00:00 CEST
Scheduled - As communicated back in January, we have introduced additional media IP subnets to enhance the platform's resiliency, reliability, and performance. Starting Friday April 18th we will start using IP address in these new subnets for both inbound and outbound traffic. To ensure a seamless experience, please perform the following actions IMMEDIATELY if you have IP whitelisting set up currently:

* Whitelist the following IP ranges in your firewall configuration:

** 31.169.56.0/21
** 85.119.48.0/21
** 188.94.184.0/22

* We will utilize the UDP port range 10000-65535 for media traffic.
* If you have existing IP whitelisting settings for our media IPs and do not update them with these new ranges, you might encounter disruptions in media traffic.
* If you do not have IP whitelisting set up for our media IPs and instead allow all source IPs for media, there is no change required.

We strongly urge you to make these updates immediately to avoid any disruptions to your service. We appreciate your cooperation in helping us serve you better.

If you have any questions or require further assistance, please don't hesitate to contact our support team via our support portal.

Thank you for your attention to these important updates.
Apr 17, 16:22 CEST
May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

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