CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

GenAI Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Mobile Identity Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Authentication Service enhancements Feb 17, 2025 08:00-10:00 CET

We will be performing essential maintenance on the platform's Authentication Service to enhance its performance and stability. This scheduled maintenance will take place on February 17, 2025, between 08:00 AM and 10:00 AM CET.

We do not anticipate any downtime during this maintenance window. However, in the unlikely event of unforeseen circumstances, there may be brief interruptions in the accessibility of CM.com's platform applications, lasting only a few minutes.

We appreciate your understanding and patience as we work towards providing you with an improved service experience.
Posted on Feb 03, 2025 - 14:10 CET

Voice maintenance Additional Media IP Subnets Mar 1, 2025 00:00-00:01 CET

We are continuously improving our Voice Platform's reliability and performance. To achieve this we have important updates that will require your immediate attention and action.

Outbound02 Platform Deprecation
Beginning March 1st, 2025, the Outbound02 platform will be deprecated, and the following changes will take place:
* We will stop using IP addresses 31.169.63.81 and 31.169.63.82.
* Please transition to using nl.voip.cm.com.
* In cases where DNS is not feasible, please configure your services to the following IPs:
** 31.169.63.1
** 31.169.63.2
** 31.169.62.162
** 31.169.62.163.
It is crucial to make these changes as soon as possible, but latest by March 1st. Otherwise, any traffic directed to outdated IPs will be dropped.

Introduction of Additional Media IP Subnets
Started from February 1st, we will introduce additional media IP subnets to enhance the platform's resiliency, reliability, and performance. To ensure a seamless experience, please perform the following actions:

* Whitelist the following IP ranges in your firewall configuration:
** 31.169.56.0/21
** 85.119.48.0/21
** 188.94.184.0/22
* We will utilize the UDP port range 10000-65535 for media traffic.
* If you have existing IP whitelisting settings for our media IPs and do not update them with these new ranges, you might encounter disruptions in media traffic.

We strongly urge you to make these updates at your earliest convenience to avoid any disruptions to your service. We appreciate your cooperation in helping us serve you better.

If you have any questions or require further assistance, please don't hesitate to contact our support team via our support portal.

Thank you for your attention to these important updates.
Sincerely,
CM.com
Posted on Feb 04, 2025 - 08:53 CET

Scheduled Maintenance - E-mail editor Mar 8, 2025 15:00-17:00 CET

There will be maintenance on the email editor to enhance its reliability on March 8, 2025, from 15:00 to 17:00 (CET).
Please note that only the email editor is impacted; email sending will remain unaffected during this time. During the maintenance window, the email editor may be briefly unavailable, with potential interruptions lasting only a few minutes. You may also notice slower response times.

We appreciate your patience and understanding as we work to improve our services.
Posted on Feb 03, 2025 - 13:33 CET

System Metrics Month Week Day

cm.com Uptime

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cm.com Response time

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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api.cmpayments.com Response time

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Past Incidents

Feb 8, 2025

No incidents reported today.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

Native Voice Inbound/outbound disruption

Resolved - This incident has been resolved.
Feb 6, 15:48 CET

Monitoring - We have identified the issue, and a fix has been implemented. We will be monitoring in the meantime.
Feb 6, 12:42 CET

Investigating - We are investigating issues with Native Voice affecting calls inbound and outbound in Mobile Service Cloud.
Feb 6, 12:26 CET

Images not loading

Resolved - This incident has been resolved.
Feb 6, 10:36 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 10:20 CET

Investigating - At the moment, we are experiencing issues with images not loading on our website and some applications. We are currently investigating this issue.
Feb 6, 09:51 CET

Maintenance - IPP gateway

Completed - The scheduled maintenance has been completed.
Feb 6, 02:07 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 01:00 CET

Scheduled - Dear partners,

We will be performing an emergency database update on 06 February from 01:00 to 03:00 CET. During this time, some interruptions in transaction processing are expected.

We apologize for any inconvenience and appreciate your understanding.
Feb 5, 16:17 CET

Feb 5, 2025

No incidents reported.

Feb 4, 2025

Conversational AI cloud - Missing Data 02-02

Resolved - This incident has been resolved.
Feb 4, 18:25 CET

Monitoring - All data should now be up to date. we are monitoring the situation
Feb 4, 17:20 CET

Update - Long-term data source has just been updated and now has the latest data (up to and including yesterday). Short-term dashboards data is currently loading.
Feb 4, 09:23 CET

Update - Update: Unfortunately we encountered multiple challenges importing the data from yesterday. Next update by tomorrow morning at the latest or as events warrant.
Feb 3, 16:57 CET

Update - Update: Unfortunately we encountered multiple challenges importing the data from yesterday. Next update by tomorrow morning at the latest or as events warrant.
Feb 3, 16:56 CET

Identified - Conversational AI Cloud dashboards could be missing data from 02-02. A fix has been implemented and we expect the data to be available in ETA 2 hours. Thank you for your patience
Feb 3, 13:54 CET

Email Campaigns - outbound emails

Resolved - This incident has been resolved.
Feb 4, 16:00 CET

Monitoring - Emails are being sent out again, Previous emails sent will be delivered with a Delay.
Feb 4, 15:38 CET

Investigating - We are currently facing issues with our email campaigns, resulting in emails not being sent at the moment.
Feb 4, 15:27 CET

IPP gateway connection issues CCV

Resolved - This incident has been resolved.
Feb 4, 14:04 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 12:45 CET

Identified - The issue has been identified by CCV.
Feb 4, 12:08 CET

Update - We are continuing to investigate this issue.
Feb 4, 12:07 CET

Investigating - We are currently investigating this issue.
Feb 4, 11:56 CET

Feb 3, 2025

Feb 2, 2025

No incidents reported.

Feb 1, 2025

Voice maintenance Additional Media IP Subnets

Completed - The scheduled maintenance has been completed.
Feb 1, 00:01 CET

Scheduled - We are continuously improving our Voice Platform's reliability and performance. To achieve this we have important updates that will require your immediate attention and action.

Outbound02 Platform Deprecation
Beginning March 1st, 2025, the Outbound02 platform will be deprecated, and the following changes will take place:
* We will stop using IP addresses 31.169.63.81 and 31.169.63.82.
* Please transition to using nl.voip.cm.com.
* In cases where DNS is not feasible, please configure your services to the following IPs:
** 31.169.63.1
** 31.169.63.2
** 31.169.62.162
** 31.169.62.163.
It is crucial to make these changes as soon as possible, but latest by March 1st. Otherwise, any traffic directed to outdated IPs will be dropped.

Introduction of Additional Media IP Subnets
Starting February 1st, we will introduce additional media IP subnets to enhance the platform's resiliency, reliability, and performance. To ensure a seamless experience, please perform the following actions:

* Whitelist the following IP ranges in your firewall configuration:
** 31.169.56.0/21
** 85.119.48.0/21
** 188.94.184.0/22
* We will utilize the UDP port range 10000-65535 for media traffic.
* If you have existing IP whitelisting settings for our media IPs and do not update them with these new ranges, you might encounter disruptions in media traffic.

We strongly urge you to make these updates at your earliest convenience to avoid any disruptions to your service. We appreciate your cooperation in helping us serve you better.

If you have any questions or require further assistance, please don't hesitate to contact our support team via our support portal.

Thank you for your attention to these important updates.
Sincerely,
CM.com
Jan 29, 15:08 CET

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

Conversational AI Cloud - Dashboards unavailable

Resolved - This incident has been resolved.
Jan 28, 18:57 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 28, 15:01 CET

Investigating - We are currently experiencing issues with the Conversational AI Cloud dashboards. While the CMS remains fully functional, the dashboards are unavailable at the moment. Our developers are actively investigating the issue. Thank you for your patience.
Jan 28, 14:39 CET

Payments - iDEAL unavailable

Resolved - This incident has been resolved.
Jan 28, 14:19 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:59 CET

Update - iDEAL is operational again, however we are still investigating the cause of this incident.
Jan 28, 13:05 CET

Investigating - We are currently investigating this issue.
Jan 28, 12:32 CET

MSC - Realtime Connection Issues

Resolved - This incident has been resolved.
Jan 28, 13:01 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 11:48 CET

Investigating - We are currently investigating this issue.
Jan 28, 11:32 CET

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.