Current information on Service Availability

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Customer Service
All Systems Operational

About This Site

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact ? Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Checkout Operational
Mobile Order Operational
PSP Dashboard ? Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Because of ongoing improvements to improve security and performance we have planned to following maintenance.

On the 06-10-2021 , we are going to update the certificate for gw.cmtelecom.com.
You can already find our new certificates on https://gw.cmtelecom.com/certs/gw.cmtelecom.com.txt
Posted on Sep 17, 15:26 CEST
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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api.cmpayments.com Uptime
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Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
Resolved - This incident has been resolved.
Sep 27, 16:58 CEST
Monitoring - Problem has been fixed upstream at 15:31 CEST and we are currently monitoring the traffic.
Sep 27, 16:20 CEST
Investigating - Start time
The issue started at approximately 13:45 CEST (Central European Summer Time).

Impact
Some Belgian numbers (+32) are unreachable for callers.

Cause
Is under investigation

Time of the next update.
We will give an update as soon as we can.
Sep 27, 14:09 CEST
Sep 26, 2021
Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 CEST
Scheduled - On Sunday, September 26, 2021, we will perform scheduled maintenance on the editor of our Email Campaigns application. We expect a minimal -and non-consecutive- downtime of 15 minutes. The API will function as expected.
Sep 16, 11:57 CEST
Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - This incident has been resolved.
Sep 24, 19:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 17:46 CEST
Investigating - We are currently investigating an incident on our platform concerning outbound calls.
Sep 24, 17:25 CEST
Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - This incident has been resolved. All data is available in the dashboards again.
Sep 21, 20:47 CEST
Update - All ticketing services are available again. Some data of this morning is not available in the dashboards yet, we are currently working on restoring this.
Sep 21, 14:22 CEST
Update - Seated ticketing services are operational again. We are still working on restoring the general admission platform.
Sep 21, 11:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results. Ticketing services are recovering.
Sep 21, 10:58 CEST
Update - We are continuing to investigate the issue. You may continue to experience a degraded performance on all ticketing services.
Sep 21, 10:03 CEST
Investigating - Ticketing is experiencing degraded performances, general admission, seated are affected. Investigation is ongoing.
Sep 21, 08:53 CEST
Resolved - This incident has been resolved.
Sep 21, 16:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 15:25 CEST
Update - We are continuing to investigate this issue.
Sep 21, 15:08 CEST
Update - We are continuing to investigate this issue.
Sep 21, 14:47 CEST
Update - We are continuing to investigate this issue.
Sep 21, 14:40 CEST
Update - We are continuing to investigate this issue.
Sep 21, 14:30 CEST
Investigating - We are currently experiencing partly degraded performance on the CM.com platform. We are investigating the incident.
Sep 21, 14:22 CEST
Completed - The scheduled maintenance has been completed.
Sep 21, 07:20 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:55 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 21, 05:52 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:24 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 21, 05:20 CEST
Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 09:55 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 07:18 CEST
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 18:19 CEST
Scheduled - During this time window we will perform maintenance on the Ticketing database and there will be periods in which the backoffice app as well as the Ticket shops are unavailable. Customers will not be able to access the Ticketing and Seated Ticketing apps, end users will not be able to purchase tickets, access control barcode scans will fail.

CM.com performs upgrades and maintains it solutions to keep delivering a reliable service, unfortunately not every change can be performed with user impact but out teams always work to keep the disturbance to a minimum.
Sep 15, 18:18 CEST
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:30 CEST
Scheduled - Dear customer,

To further improve the resilience of our Inbound voice platforms, we have scheduled a 1 hour maintenance on our Inbound-10 (Breda) platform.

Impact during the maintenance is expected to be limited, however some running calls may be impacted.

In case you have additional questions, or if you experience issues during or after the maintenance, please contact support@cm.com

CM.com Voice team
Sep 7, 17:06 CEST
Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 21:15 CEST
Update - We are continuing to monitor for any further issues.
Sep 14, 18:39 CEST
Update - We are continuing to monitor for any further issues.
Sep 14, 18:08 CEST
Update - We are continuing to monitor for any further issues.
Sep 14, 18:03 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 17:42 CEST
Update - We are continuing to investigate this issue.
Sep 14, 17:38 CEST
Update - We are continuing to investigate this issue.
Sep 14, 17:32 CEST
Update - We are continuing to investigate this issue.
Sep 14, 17:24 CEST
Investigating - We're currently experiencing issues with our services, our engineers are addressing this.
Some services on our website will meanwhile experience degraded performance.
Sep 14, 17:16 CEST
Resolved - Resolved
Sep 14, 12:04 CEST
Investigating - Customer Contact is reachable but experiencing some degraded performance. We are investigating
Sep 14, 09:03 CEST