All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
WhatsApp messaging ? Operational
TEXT Apps Operational
Campaigns Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 16:12 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 8, 09:52 CEST
Update - Updated dates for phase 2
Apr 22, 15:13 CEST
Scheduled - On 1 and 7 September 2020 we will disable old versions of TLS (1.0 & 1.1) in 2 steps.
Since TLS 1.1 can be a potential security risk (as confirmed by many security organizations) we advise to start using at least version TLS 1.2 for communication towards our gateways as soon as possible.
We extend the support for TLS 1.1 from the 16th of June to the start of September to give our customers time to upgrade their systems.

On the 1st of September we will disable TLS versions of 1.1 and lower on gw.cmtelecom.com and sgw02.cm.nl.
On the 7th of September we will also disable TLS versions of 1.1. and lower on sgw01.cm.nl
See also https://www.cm.com/help/3702/cm-messaging-high-availability-multiple-platforms-for-http/ for more information about these platforms.

Completed in May:
The IP addresses of the services that send status reports (SR) and incoming messages (MO) have changed. The IP ranges that could be used for our outbound traffic are:

• 31.169.56.0/21
• 85.119.48.0/21
• 188.94.184.0/22

Note: You should whitelist all these IP ranges. We cannot guarantee an exact IP addresses of specific services within these ranges as the servers can change IP within this range at any time.
Apr 22, 15:00 CEST
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
Aug 13, 2020
Completed - The scheduled maintenance has been completed.
Aug 13, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:30 CEST
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a short maintenance window to deploy additional functionalities on our NL outbound platforms.

Some short (couple of seconds) service interruptions are expected during this maintenance. However, if you do experience any serious issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Aug 12, 07:40 CEST
Aug 12, 2020
Completed - The scheduled maintenance has been completed.
Aug 12, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:30 CEST
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a short maintenance window to deploy additional functionalities on all our outbound platforms.

Some short (couple of seconds) service interruptions are expected during this maintenance. However, if you do experience any serious issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Aug 10, 08:19 CEST
Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - This incident has been resolved.
Aug 7, 11:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 11:09 CEST
Identified - The issue is being identified, however performance remains unstable.
Aug 7, 10:48 CEST
Update - We are continuing to monitor for any further issues.
Aug 7, 10:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 10:37 CEST
Investigating - Dear customers,

Since 10.07 CET we are facing a service disruption on our Outbound-01 (Breda) and Outbound-02 (Rijen) voice platforms.

All outbound voice calls that are set up via these platforms are impacted and might result in

The root cause is currently being investigated.

With kind regards,

CM.com voice team
Aug 7, 10:29 CEST
Aug 6, 2020
Resolved - This incident has been resolved.
Aug 6, 15:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 14:26 CEST
Investigating - Start time
The issue started at: 14:00 CET (Central European Time).

Impact
The SMS Gateway 1 (sgw01.cm.nl) is experiencing a partial outage. This means that messages may be queued and may be delivered with a delay.
SMS Gateway 2 (sgw02.cm.nl) is fully functional.

Cause
Is in investigation

Alternatives
Please send your requests to SMS Gateway (gw.cmtelecom.com) or SMS Gateway 2 (sgw02.cm.nl).

Time of the next update.
We will give an update as soon as we can.
Aug 6, 14:13 CEST
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - The issue on the side of the operator has been resolved and all traffic is working accordingly.
Jul 30, 21:22 CEST
Monitoring - The operator implemented a fix to solve the network issues. We confirm all delayed messages have been processed and traffic is resuming as normal. We're monitoring the network closely for the time being.
Jul 30, 19:51 CEST
Investigating - Belgium operator Mobile Vikings is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Jul 30, 19:33 CEST