All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Resolved - This incident has been resolved.
Jan 22, 18:48 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 13:43 CET
Identified - BE - Proximus ENCO is investigating an increased error rate on their platform. This potentially affects all messages sent to Belgium using Longcode senders acquired at CM/Enco.
Jan 22, 12:37 CET
Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 08:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 CET
Scheduled - We will perform updates on the infrastructure of the Customer Data Platform, to ensure stability and availability of the service. This is routine maintenance and expected to be resolved within the hour. During the updates it is possible the CDP user interface is not accessible. Incoming events will be stored and processed after the maintenance.
Jan 20, 18:16 CET
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
Completed - The scheduled maintenance has been completed.
Jan 18, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 CET
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a 1.5 hour maintenance on our Inbound voice platforms in the Netherlands.

No downtime or impact for inbound traffic is expected during this maintenance. However, if you do experience any issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Jan 13, 14:25 CET
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 11:00 CET
Scheduled - Dear customer,

Today, 14 January, 11:00 - 17:00 CET, we are performing maintenance on our DDI phone number administration and tooling. This means that the processing of new DDI number requests will be delayed until Friday, 15 January, 09:00 CET.

Incoming traffic on DDI numbers is not affected.

Best regards,
CM.com Voice team
Jan 14, 08:17 CET
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - This incident has been resolved.
Jan 11, 18:06 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 17:48 CET
Investigating - We're investigating issues regarding sending and receiving WhatsApp. Impact is not functional MT and MO for a selection of our customers.
Jan 11, 17:34 CET
Completed - The scheduled maintenance has been completed.
Jan 11, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 10:01 CET
Scheduled - Dear customer,

Today, January 11th, 10:00 - 17:00 CET, we are performing maintenance on our DDI phone number administration and tooling. This means that the processing of new DDI number requests will be delayed until Tuesday, January 12th, 09:00 CET.

Incoming traffic on DDI numbers is not affected.

Best regards,
CM.com Voice team
Jan 11, 09:28 CET
Jan 10, 2021

No incidents reported.