Current information on Service Availability

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Customer Service
All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact ? Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved.
May 4, 11:10 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 11:08 CEST
Identified - Dear customer,

Voxbone, one of our partners for international DDI / Virtual numbers is experiencing a full outage since 09:35 CEST. This means numbers we host for you at Voxbone are currently not reachable.

We will keep updating once we have more information.

With kind regards,

CM.com Support
May 4, 10:53 CEST
Completed - The scheduled maintenance has been completed.
May 4, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:30 CEST
Scheduled - The ticketing platform will be undergoing maintenance during this time period. A few minutes of degraded performance may be expected.
May 3, 14:16 CEST
May 3, 2021
Resolved - This incident has been resolved.
May 3, 15:01 CEST
Identified - Dear customer,

Voice Analytics and CDR tooling are not processing and visualizing data accurately since 12.55 CEST.
We have identified the issue and are working on a solution.

Voice calls are not impacted.

With kind regards,

CM.com Voice Support
support@cm.com
May 3, 14:01 CEST
Completed - The scheduled maintenance has been completed.
May 3, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 10:00 CEST
Scheduled - Next Monday around 10:00 AM CEST we will perform maintenance on our SMPP servers: SMPP20 & SMPP21. The downtime should be negligible but existing connections will probably be dropped.
Apr 30, 13:01 CEST
May 2, 2021

No incidents reported.

May 1, 2021
Postmortem - Read details
May 5, 16:37 CEST
Resolved - Fixes have been implemented to resolve the issues. Services operate as expected again.
May 1, 14:27 CEST
Update - We are continuing to work on a fix for this issue.
May 1, 11:49 CEST
Update - We are continuing to work on a fix for this issue.
May 1, 11:10 CEST
Update - We are continuing to work on a fix for this issue.
May 1, 10:54 CEST
Identified - The issue has been identified and a fix is being implemented.
May 1, 10:07 CEST
Update - We are continuing to investigate this issue.
May 1, 10:02 CEST
Update - We are continuing to investigate this issue.
May 1, 08:51 CEST
Update - We are continuing to investigate this issue.
May 1, 07:53 CEST
Update - We are continuing to investigate this issue.
May 1, 06:15 CEST
Update - We are continuing to investigate this issue.
May 1, 05:16 CEST
Update - We are continuing to investigate this issue.
May 1, 01:46 CEST
Update - Voice platforms are back up and performing as expected. However, we continue investigating degraded performance on our SMS Gateways.
May 1, 00:11 CEST
Update - We are continuing to investigate this issue.
Apr 30, 23:51 CEST
Update - We are continuing to investigate this issue.
Apr 30, 23:03 CEST
Investigating - Due to required emergency maintenance on our platform, you may experience some irregularities. Once the maintenance is done we will place a notification on the status page.
Apr 30, 22:33 CEST