CM.com
All Systems Operational
TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
TEXT Apps Operational
SMS Campaigns Operational
Send Messages Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to improvements in network security, the secure SMS gateway securegataway03.cm.nl will be decommissioned at 09:00 10/21/2019.
Customers who are still using this endpoint can switch to the regular SMS gateway at gw.cmtelecom.com.
Note that this requires at least TLSv1.1 or higher in order to connect .

If you have any questions please contact our support at support@cm.com .
Posted on Oct 21, 06:15 UTC
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Past Incidents
Oct 23, 2019
Resolved - This incident has been resolved.
Oct 23, 06:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 06:32 UTC
Identified - Customer Contact is currently facing issues. We have found the root cause and are working on a solution.

When you are logged on to the system, you can remain working. but please don't sign out.
When you are not signed in it is not possible to access the system.
Oct 23, 06:22 UTC
Oct 22, 2019
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Oct 22, 12:18 UTC
Identified - Philippine operator Smart is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Oct 22, 10:49 UTC
Oct 21, 2019
Resolved - This incident has been resolved.
Oct 21, 21:50 UTC
Monitoring - A fix has been implemented and we can confirm that traffic is being processed.
Oct 21, 21:28 UTC
Investigating - We are currently experiencing an issue with part of our sms services in Belgium.

Affected products are:
smsgw.paratel.be
smskit on concorde.paratel.be

We are working on to resolve the issue and will provide updates as we gain more information.
Oct 21, 13:05 UTC
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - All systems are functioning normally.
Oct 18, 06:03 UTC
Update - We are continuing to investigate this issue.
Oct 18, 06:01 UTC
Investigating - We are currently experiencing an Issue with part of our gateways
Affected gateways:
gw.cmtelecom.com
sgw02.cm.nl
smsgateway03.cm.nl
smsgateway01.cm.nl
gw02.cm.nl
smshosting.nl/
Oct 18, 05:51 UTC
Oct 17, 2019
Resolved - This incident has been resolved.
Oct 17, 20:26 UTC
Identified - French operator SFR is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Oct 17, 16:08 UTC
Oct 16, 2019
Completed - The maintenance has been completed and all WhatsApp traffic has returned to normal again.
Oct 16, 11:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:00 UTC
Scheduled - Due to immediate maintenance for WhatsApp messaging, you may experience a delay in the delivery of outgoing WhatsApp messages. Incoming WhatsApp messages will continue as normal.

During this maintenance, you might experience that outgoing messages will be buffered and their delivery delayed for a period of up to 15 minutes. After the maintenance the buffered messages will be delivered. There will be no lost messages.
Oct 16, 09:44 UTC
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - The operator service interruption has been resolved. All traffic is resuming as normal.
Oct 11, 22:35 UTC
Update - Mobistar/Orange technical teams are still working hard to solve this issue.
Oct 11, 14:10 UTC
Identified - Belgian operator Mobistar is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Oct 11, 07:48 UTC
Oct 10, 2019
Resolved - This incident has been resolved.
Oct 10, 09:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 08:20 UTC
Identified - French operator NRJ is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Oct 10, 06:16 UTC
Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - Dear customer,

As part of continuous improvements on our voice platform, we have planned a one hour maintenance on our inbound voice services. The planned maintenance will further improve the redundancy and resilience of the platform.

Expected impact: limited, during the maintenance window short moments of limited connectivity may occur.

If you have any further questions, please contact us.

CM Support
support@cm.nl
Oct 2, 14:16 UTC