CM.com
All Systems Operational
TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
TEXT Apps Operational
SMS Campaigns Operational
Send Messages Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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cm.com Response time
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sgw01.cm.nl Uptime
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sgw01.cm.nl Response time
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sgw02.cm.nl Uptime
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Resolved - This incident has been resolved.
Mar 20, 17:22 UTC
Investigating - Belgium operator Proximus is experiencing an issue on their platform which affects MT and MO SMS traffic. We are working with the operator to investigate the issue.
Mar 20, 16:21 UTC
Resolved - The incident has been resolved. All traffic is resuming as normal.
Mar 20, 10:56 UTC
Monitoring - A fix has been implemented and the gateways are fully available again. We are closely monitoring all traffic and availabality of our gateways.
Mar 20, 10:46 UTC
Investigating - Impact
The SMS Gateway (gw.cmtelecom.com) and SMS Gateway 2 is experiencing a service interruption. Incoming requests may result in an unavailable error.

Cause
Is in investigation.

Alternatives
Please switch to SMS Gateway 1 (sgw01.cm.nl).

Time of the next update.
We will give an update as soon as we can.
Mar 20, 10:27 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 20, 07:58 UTC
Investigating - Belgium operator Proximus is experiencing an issue on their platform which partly affects MT Premium SMS traffic. Messages are queued on our platform until the problem is resolved.
Mar 20, 05:27 UTC
Mar 19, 2019
Resolved - Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 19, 17:38 UTC
Investigating - Belgium operator Proximus is experiencing an issue on their platform which affects MT and MO SMS traffic. We are working with the operator to investigate the issue.
Mar 19, 13:51 UTC
Mar 18, 2019
Postmortem - Read details
Mar 19, 07:13 UTC
Resolved - We have been monitoring the traffic closely and we confirm the issue is completely resolved.
Mar 18, 23:05 UTC
Update - Service has been restored as of 13:45 UTC. We have been monitoring the traffic closely and will continue to do so.
Mar 18, 16:21 UTC
Monitoring - Inbound voice services on Dutch (+31) numbers are gradually coming back online. We are actively monitoring the service.
Mar 18, 13:39 UTC
Investigating - We are currently investigating an issue that affects incoming calls to Dutch (+31) geographic DDI numbers hosted with CM. The issue is caused by a network outage of one of our carriers.

Our regular office lines are currently unavailable. You can reach CM at the following number: 0031636571861 , or support@cm.nl
Mar 18, 13:10 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 18, 14:08 UTC
Investigating - Belgium operator Orange is experiencing an issue on their platform which partly affects MT and MO SMS traffic. Messages are queued on our platform until the problem is resolved. We are working with the operator to investigate the issue.
Mar 18, 12:21 UTC
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 15, 08:07 UTC
Investigating - Belgium operator Proximus is experiencing an issue on their platform which affects MT and MO SMS traffic. We are working with the operator to investigate the issue.
Mar 15, 01:12 UTC
Mar 14, 2019
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 14, 15:33 UTC
Investigating - Belgium operator Proximus is experiencing an issue on their platform which affects MT and MO SMS traffic. We are working with the operator to investigate the issue.
Mar 14, 14:23 UTC
Mar 13, 2019
Resolved - The service interruption has been resolved. All queued messages have been processed and traffic is resuming as normal.
Mar 13, 17:46 UTC
Monitoring - All connectivity to Belgian operator Orange has been restored. All queued messages are currently being processed. We are monitoring the connectivity closely.
Mar 13, 17:30 UTC
Investigating - Belgium operator Orange is experiencing an issue on their platform which partly affects MT and MO SMS traffic. Messages are queued on our platform until the problem is resolved. We are working with the operator to investigate the issue.
Mar 13, 17:16 UTC
Mar 12, 2019
Resolved - This incident has been resolved. All ticketing services are restored.
Mar 12, 18:06 UTC
Monitoring - A fix has been implemented. The ticketing app and shops are available again. We are monitoring this closely.
Mar 12, 18:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 17:49 UTC
Investigating - We are currently investigating an issue with our ticketing platform. The ticketing app and shops are unavailable. We will provide an update as soon as possible.
Mar 12, 17:12 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 12, 16:44 UTC
Investigating - French operator NRJ is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Mar 12, 14:50 UTC
Resolved - The service interruption has been resolved. All traffic is resuming as normal.
Mar 12, 14:18 UTC
Identified - Belgium operator Proximus is experiencing an issue on their platform which affects MT and MO SMS traffic. We are working with the operator to investigate the issue.
Mar 12, 14:14 UTC
Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.