CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

GenAI Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Voice maintenance Jan 22, 2025 22:00 - Jan 23, 2025 00:00 CET

Dear Customers,
Please be advised that we will be performing emergency maintenance on the network configuration for inbound10 and outbound10. This preventative measure aims to avoid potential packet loss issues.

Maintenance will occur on 22-01-2025 from 22:00 CET to 00:00 CET. Minimal disruption is expected, but please note that ongoing calls may be dropped during this period.
Thank you for your understanding and cooperation.
Posted on Jan 16, 2025 - 09:00 CET

Scheduled Maintenance - PSP Environment Jan 23, 2025 06:00-07:00 CET

Thursday, the 23rd of January 2025, CM.com/PSP will undergo scheduled maintenance. The maintenance is planned for 06:00 AM - 07:00 AM CET.
A short disruption in transaction processing is expected.
Posted on Jan 17, 2025 - 13:55 CET

System Metrics Month Week Day

cm.com Uptime

Fetching

cm.com Response time

Fetching

gw.cmtelecom.com Uptime

Fetching

gw.messaging.cm.com uptime

Fetching

secure.docdatapayments.com Uptime

Fetching

secure.docdatapayments.com Response time

Fetching

api.cmpayments.com Uptime

Fetching

api.cmpayments.com Response time

Fetching

Past Incidents

Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

MMC - Email Campaigns degraded performance

Resolved - This incident has been resolved.
Jan 18, 15:49 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 12:41 CET

Investigating - We are experiencing degraded performance issues for MMC - Email Campaigns.
Jan 18, 11:53 CET

Jan 17, 2025

No incidents reported.

Jan 16, 2025

Connection issues - Bouygues France

Resolved - This incident has been resolved.
Jan 16, 12:21 CET

Monitoring - The connection issues have been resolved and we are monitoring the situation.
Jan 16, 11:48 CET

Investigating - We are currently experiencing connection issues towards Bouygues France. We are investigating this issue.
Jan 16, 11:24 CET

Scheduled Maintenance - PSP Environment

Completed - The scheduled maintenance has been completed.
Jan 16, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 CET

Scheduled - Thursday, 16 January 2025, CM.com/PSP will undergo scheduled maintenance.
The maintenance is planned from 06:00 AM to 07:00 AM CET (Central European Time).

A brief disruption in transaction processing is expected.
Jan 13, 15:47 CET

Jan 15, 2025

MMC - Email Campaigns degraded performance

Resolved - This incident has been resolved.
Jan 15, 14:23 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 13:09 CET

Investigating - We are experiencing degraded performance issues for MMC - Email Campaigns.
Jan 15, 12:58 CET

Jan 14, 2025

Conversational AI Cloud - Degraded CMS/Gateway performance

Resolved - This incident has been resolved.
Jan 14, 15:41 CET

Investigating - We are currently investigating this issue.
Jan 14, 14:58 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 14:38 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 14, 14:15 CET

Investigating - We are currently investigating this issue.
Jan 14, 14:00 CET

Update - We are continuing to monitor for any further issues.
Jan 14, 13:49 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 13:46 CET

Investigating - We are currently investigating this issue.
Jan 14, 13:36 CET

Jan 13, 2025

MSC - Real-time connection Interruption

Resolved - This incident has been resolved.
Jan 13, 12:58 CET

Monitoring - Realtime connection has been re-established, we are monitoring the situation
Jan 13, 11:39 CET

Investigating - We are currently investigating a real-time connection interruption for the MSC product
Jan 13, 10:52 CET

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Email Campaigns Down

Resolved - This incident has been resolved.
Jan 10, 16:49 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 16:00 CET

Identified - The issue has been identified, and a fix has been implemented. Email traffic is recovering.
Jan 10, 15:56 CET

Investigating - Currently, no emails can be sent via our email campaign system. We are investigating this issue.
Jan 10, 15:44 CET

Jan 9, 2025

Emergency maintenance - Voice platform

Completed - The scheduled maintenance has been completed.
Jan 9, 22:47 CET

Update - We have successfully completed our emergency maintenance as planned. There are currently no disruptions. We will continue to monitor, but expect the issues to be resolved.
Jan 9, 22:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 CET

Scheduled - We will conduct emergency maintenance today between 22:00 and 02:00 CET to address the audio quality issues for inbound and outbound traffic. You may experience some call disruptions during this window, but we will make every effort to minimize the impact.

Please be advised to redirect OUTBOUND traffic to nl.voip.cm.com, as this endpoint will not be affected.
Jan 9, 16:42 CET

Voice - Audio quality

Resolved - This incident has been resolved.
Jan 9, 22:46 CET

Update - We have successfully completed our emergency maintenance. There are currently no disruptions. We will continue to monitor, but expect the issues to be resolved.
Jan 9, 22:46 CET

Update - We are implementing initial solutions to mitigate the audio quality issues and working on a permanent solution, which is being prepared for implementation.

We will conduct emergency maintenance today between 22:00 and 02:00 CET.

For outbound calls we recommend customers to use nl.voip.cm.com as calls routed via this address are not impacted.
For inbound calls we expect minimal downtime (5 to 10 seconds maximum) during this maintenance window.
Jan 9, 17:33 CET

Update - Our engineering teams have identified the issue in one of our data centers that is causing partial traffic to experience packet loss. We are currently working on implementing changes to resolve this issue. Updates on our progress will be posted regularly.
Jan 9, 14:34 CET

Update - We are continuing to work on a fix for this issue.
Jan 9, 09:20 CET

Identified - The issue is identified and we continue to work on a resolution.
Jan 8, 17:31 CET

Update - We are continuing to investigate this issue.
Jan 8, 15:48 CET

Investigating - We are currently investigating this issue.
Jan 8, 13:09 CET

Monitoring - The reported quality issues have been resolved. We continue to investigate the root cause.
Jan 8, 12:41 CET

Investigating - We have received reports of interruptions in audio quality on both inbound and outbound calls.
Jan 8, 11:34 CET

Sign - Service is down

Resolved - This incident has been resolved.
Jan 9, 22:00 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 21:41 CET

Identified - We are currently experiencing a service interruption affecting Sign and ID Scan. Our team has identified the issue and is actively working on implementing a solution.

While we are making every effort to resolve the issue as swiftly as possible, we anticipate that the downtime may last for another several hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.
Jan 9, 17:16 CET

Investigating - We are currently investigating this issue.
Jan 9, 14:30 CET

ID Scan - Service is down

Resolved - The issue has been resolved, the ID Scan has been running without issues since 18:00 UTC.
Jan 9, 20:42 CET

Update - We are currently experiencing a service interruption affecting Sign and ID Scan. Our team has identified the issue and is actively working on implementing a solution.

While we are making every effort to resolve the issue as swiftly as possible, we anticipate that the downtime may last for another several hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.
Jan 9, 17:17 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 9, 12:00 CET

Investigating - The ID Scan service is down. We are investigating the issue.
Jan 9, 11:56 CET

Mobile Service Cloud, Handover issues

Resolved - This incident has been resolved.
Jan 9, 17:08 CET

Monitoring - The queue is now up-to date, we are monitoring the the situation.
Jan 9, 15:42 CET

Update - We are continuing to work on a fix for this issue.
Jan 9, 14:47 CET

Update - Inbound & outbound messaging, e-mail and voice traffic is affected.
We are monitoring the queue with these handover tasks, but there still is a delay in handovers being processed to agents.
Jan 9, 13:25 CET

Identified - Cause identified and solution implemented.
Jan 9, 12:46 CET

Investigating - Customers experience issues with chat handovers and Native voice calls not being handovered to an agent.
Actions have been taken and we are monitoring the results.
Jan 9, 12:37 CET

Jan 8, 2025

Jan 7, 2025

MSc - Agent inbox connection issue reported

Resolved - This incident has been resolved.
Jan 7, 17:36 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 15:13 CET

Investigating - We are currently investigating this issue.
Jan 7, 14:28 CET

Jan 6, 2025

Agent Inbox loading issues

Resolved - This incident has been resolved.
Jan 6, 16:20 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 6, 15:10 CET

Investigating - We are investigating an incident where users are experiencing issues with loading the Mobile Service Cloud Agent Inbox
Jan 6, 14:42 CET