We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Update -
We previously announced a March 1, 2026 deadline to discontinue support for Transport Layer Security (TLS) 1.2 across all messaging-related services. We’d like to clarify that this deadline no longer applies.
While there is no longer a fixed timeline for the transition to TLS 1.3, we strongly encourage you to update your integrations to support TLS 1.3 as soon as possible. This applies to all connections to our messaging services and helps ensure secure and reliable communication.
Please be aware that while unencrypted connections or connections using TLS 1.2 are generally supported, traffic to specific destinations may still be blocked or cancelled due to security or compliance requirements.
Why TLS 1.3? TLS 1.3 is a major step forward in both security and performance. It removes outdated cryptographic functions and simplifies the connection process, providing stronger protection for your data and more efficient communication. Moving to TLS 1.3 helps keep your services secure and running smoothly.
What you need to do We recommend reviewing your systems and updating any clients that still use TLS 1.2. Although there is no longer a set deadline, testing and ensuring full compatibility with TLS 1.3 as soon as possible can help prevent potential disruptions, particularly when connecting to destinations that require TLS 1.3.
Scheduled -
At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.
This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline. Why TLS 1.3?
TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.
What You Need to Do We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.
Resolved -
This incident has been resolved.
Feb 4, 15:33 CET
Monitoring -
Starting 4 Feb 2026 10:30:05.533 CET we are again receiving MO messages from ODIDO. We continue to monitor.
Feb 4, 10:41 CET
Investigating -
We are no longer receiving incoming messages from operator NL - Odido. We are checking with them in order to resolve the issue.
Feb 4, 08:07 CET
Completed -
The scheduled maintenance has been completed.
Feb 4, 07:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 CET
Scheduled -
Dear Partners,
We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.
Maintenance Window: 🗓 Date: Wednesday, 04 February 2026 ⏰ Time: 06:00-07:00 AM CET (Central European Time)
This essential maintenance is expected to be completed within one hour. We anticipate no disruption to transaction processing.
Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Feb 2, 11:29 CET
Resolved -
This incident has been resolved.
Feb 3, 12:02 CET
Identified -
The issue has been identified and a fix is being implemented.
Feb 3, 10:20 CET
Investigating -
BE - Telenet Belgium - 20605 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Feb 3, 04:21 CET
Resolved -
This incident has been resolved.
Jan 30, 11:22 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 30, 10:34 CET
Investigating -
Polish operator Orange is experiencing an issue on their platform which affects Status Reports. The operator is investigating the issue.
Jan 30, 09:29 CET
Resolved -
The incident is resolved. Please be advised that a refresh of the app is necessary for the fix to take effect.
Jan 29, 15:19 CET
Investigating -
We’ve identified a bug affecting customers who use the auto translations feature. Outgoing messages are currently not being translated into the customer’s language as expected. Our team is investigating the issue and working on a fix. An ETA will be shared as soon as it becomes available.
Jan 29, 13:46 CET
Resolved -
This incident has been resolved.
Jan 28, 16:43 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 28, 16:24 CET
Identified -
The dashboard and shop are slowly starting to get back up and running
Jan 28, 16:13 CET
Update -
We are continuing to investigate this issue.
Jan 28, 16:09 CET
Update -
We are continuing to investigate this issue.
Jan 28, 16:08 CET
Investigating -
We are currently investigating an issue with our General admission dashboard/shop and Scan App. Customers may experience issues with loading the dashboard.
Jan 28, 16:02 CET
Resolved -
This incident has been resolved.
Jan 28, 14:26 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 28, 12:51 CET
Investigating -
We are currently unable to deliver RCS traffic to Spanish end-users due to problems at Orange Spain. Spanish RCS traffic will queue on our platform and sent out later when the issues at the supplier have been resolved. We're in close contact with the supplier to resolve the issue as soon as possible.
Jan 28, 11:40 CET
Resolved -
This incident has been resolved.
Jan 27, 16:51 CET
Monitoring -
A fix has been implemented and we are monitoring the results. AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.
Jan 27, 15:15 CET
Investigating -
We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.
Jan 27, 14:57 CET
Resolved -
This incident has been resolved.
Jan 27, 16:35 CET
Update -
We are continuing to investigate this issue.
Jan 27, 15:09 CET
Update -
Our inference providers are currently experiencing issues. As a result of this agent processing across all channels is experiencing outages. We're looking to resolve the issue as soon as possible
Jan 27, 14:57 CET
Update -
We are continuing to investigate this issue.
Jan 27, 14:34 CET
Investigating -
We are currently investigating this issue.
Jan 27, 14:29 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 27, 14:12 CET
Investigating -
We're experiencing issues with HALO's voice channel at the moment. Intermittent connection issues for audio streams. We're currently investigating this issue.
Jan 27, 14:07 CET
Resolved -
This incident has been resolved.
Jan 24, 18:07 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 24, 14:55 CET
Investigating -
We are currently experiencing issues with inference and are actively investigating. This impacts all agents across customer environments.
Jan 24, 14:48 CET