Current information on Service Availability

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Customer Service
All Systems Operational

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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Voice - Scheduled Maintenance Mar 10, 06:30-07:30 CET
Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a 30 minute maintenance for our voice platforms

No downtime or impact for traffic is expected during this maintenance. However, if you do experience any issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Posted on Mar 5, 11:33 CET
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Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 09:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 08:01 CET
Scheduled - Dear customer,

Due to continuous improvements made to our ticketing services, we have scheduled a one hour maintenance window on our seated ticketing platform.

No downtime or impact is expected during this maintenance. However, if you do experience any issues, please contact us via support@cmtickets.com.

With kind regards,

The CM.com ticketing team
Mar 2, 11:35 CET
Completed - The scheduled maintenance has been completed.
Mar 3, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 06:01 CET
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a 2 hour maintenance for several of our inbound voice platforms.

No downtime or impact for traffic is expected during this maintenance. However, if you do experience any issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Feb 24, 09:34 CET
Postmortem - Read details
Mar 3, 12:29 CET
Resolved - Our engineers have solved an issue which was was causing problems when creating new campaigns in both the Campaign and Email Campaigns Apps.
Mar 3, 07:41 CET
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021
Resolved - This incident has been resolved.
Feb 28, 15:49 CET
Identified - Russian operator Beeline - 25099 is experiencing an outage on their platform which affects MT SMS Traffic. The operator is investigating the issue.
Feb 28, 14:38 CET
Feb 27, 2021
Resolved - This incident has been resolved.
Feb 27, 00:21 CET
Identified - NL - KPN - 20408 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Feb 27, 00:10 CET
Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 CET
Scheduled - Dear customer,

Due to continuous improvements made to our voice services, we have scheduled a 1 hour maintenance for several of our voice platforms.

No downtime or impact for traffic is expected during this maintenance. However, if you do experience any issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Feb 19, 13:33 CET
Feb 23, 2021
Resolved - This incident has been resolved. All Ticketing services are fully operational.
Feb 23, 16:22 CET
Monitoring - A fix has been implemented and all services have been restored. We are monitoring all traffic closely.
Feb 23, 16:08 CET
Investigating - We are investigating an issue on our ticketing platform. The ticketing dashboard and shops are experiencing degraded availability.
Feb 23, 15:39 CET
Feb 22, 2021

No incidents reported.