CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Dropdown form fields in Pages don't work in Chrome

Monitoring - We have implemented a short-term fix for the dropdown to be functional again. We are working on a long-term solution.
Jun 01, 2023 - 16:03 CEST

Update - You can advise users to use Firefox or Edge in the meantime. Apologies for the inconvenience.
Jun 01, 2023 - 14:12 CEST

Identified - We have identified the issue and are looking to implement a fix shortly.
Jun 01, 2023 - 13:13 CEST

Investigating - The dropdown form fields on Pages don't work in Chrome browsers. We are currently investigating the issue.
Jun 01, 2023 - 11:48 CEST

About This Site

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Twitter Operational

Viber Operational

Telegram Messenger Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice Platform - South Africa Operational

Voice Platform - Hong Kong Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Degraded Performance

Customer Data Platform Operational

Campaigns Operational

Pages Degraded Performance

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Mobile Service Cloud Operational

Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational

Customer Contact Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

POS Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Identity & Sign Operational

Sign Operational

iDIN Operational

IBAN Verification Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

POS Processor connections: CCV Operational

POS Processor connections: Omnipay Operational

POS Processor connections: Six Operational

POS Processor connections: Equens Operational

POS Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance - Payment Service Provider (PSP) Jun 6, 2023 06:00-06:20 CEST

We would like to inform you about an upcoming maintenance window for our Payment Service Provider. On June 6th, we have scheduled a maintenance period that will require a temporary downtime of approximately 20 minutes. This maintenance is planned to occur at 6:00 CEST in the morning.

We greatly appreciate your patience and understanding during this brief period of downtime.

Should you encounter any issues following the maintenance, please don't hesitate to reach out to us via email at cmsupport@cm.com
Posted on May 31, 2023 - 14:36 CEST

System Metrics Month Week Day

cm.com Uptime

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gw.cmtelecom.com Uptime

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sgw01.cm.nl Uptime

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sgw02.cm.nl Uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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Past Incidents

Jun 1, 2023

Unresolved incident: Dropdown form fields in Pages don't work in Chrome.

May 31, 2023

Seated Ticketing platform delays

Resolved - This incident has been resolved.
May 31, 18:00 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:11 CEST

Identified - The issue has been identified and a fix is being implemented.
May 31, 15:09 CEST

Investigating - Currently, we are experiencing delays in our seated ticketing environment. Our team is actively investigating this matter, and we will provide updates and information accordingly.
May 31, 14:37 CEST

Release version 4.9 of Conversational AI Cloud.

Completed - The scheduled maintenance has been completed.
May 31, 15:37 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:02 CEST

Scheduled - "On Wednesday, May 31st, 2023, CM.com will release version 4.9 of Conversational AI Cloud. Release 4.9 includes a major design overhaul of articles (previously called Q&A’s) introducing omni-channel capabilities, enhanced search functionalities, and article imports/exports.

Publication is expected to be unavailable for small portions of the day. Other components should be unaffected"
May 23, 22:58 CEST

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

Operator Service Interruption - FR - SFR France - 20810

Resolved - This incident has been resolved.
May 27, 13:01 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 11:34 CEST

Investigating - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 27, 09:54 CEST

May 26, 2023

Tracedock - Platform Migrations

Completed - The scheduled maintenance has been completed.
May 26, 00:00 CEST

Update - We have successfully migrated two batches of customers to the new Tracedock version in the CM.com platform. Might you miss events in the Tracedock event overview on the old portal, then that means you have been migrated. Please log on to the CM.com platform with your former Tracedock email address and request a new password to proceed. The other accounts will be migrated coming Tuesday due to the bank holiday in the Netherlands on Monday.
May 25, 15:39 CEST

Update - We are going to perform another run of the migration of yesterday.
May 25, 10:13 CEST

Update - We are about to start the migration of the remaining customers.
May 24, 09:41 CEST

Verifying - We have migrated the first batch of customers and are now verifying the implementation
May 22, 12:46 CEST

Update - We are currently starting the migration. Please be aware that any changes to events or other configurations will not be saved until the migration is finished.
May 22, 07:47 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:03 CEST

Scheduled - We will do a phased migration of Tracedock customers to the CM.com platform. During your migration schedule, you will not be able to view the dashboard on the Tracedock portal (portal.tracedock.com). We expect this to be for a minimal amount of time, after which you will be able to log on to the CM.com platform to view your Tracedock dashboard.

The processing of events should proceed as normal. Please be mindful of any anomalies during this migration period and contact support@cm.com in case something is not functioning as planned.
May 19, 14:49 CEST

May 25, 2023

May 24, 2023

Delays in SMS message Delivery

Resolved - This incident has been resolved.
May 24, 14:55 CEST

Monitoring - All traffic is restored to normal, we are closely monitoring the connections.
May 24, 12:18 CEST

Update - We are continuing to work on a fix for this issue.
May 24, 12:11 CEST

Update - Traffic towards most of the operators is restored and continue to work on the remaining connections.
May 24, 12:11 CEST

Update - We are continuing to work on a fix for this issue.
May 24, 11:51 CEST

Identified - We lost our connections towards specific operators, customers might experience delays in message delivery. Our engineers are working to restore connection.
May 24, 11:51 CEST

Investigating - We are currently investigating issues with our Business messaging API. Customers can experience issues with connecting towards our platform and delays in message delivery.
May 24, 11:43 CEST

Operator Service Interruption - DE - Lycamobile - 26243

Resolved - This incident has been resolved.
May 24, 01:05 CEST

Investigating - DE - Lycamobile - 26243 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 24, 00:45 CEST

May 23, 2023

No incidents reported.

May 22, 2023

Live chat handovers - Down

Resolved - This incident has been resolved.
May 22, 18:46 CEST

Investigating - Live chat handovers are down for the below services, We are investigating the issue.
May 22, 18:18 CEST

Conversational AI Cloud - web conversations down

Resolved - This incident has been resolved.
May 22, 18:34 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 18:10 CEST

Identified - The issue has been identified and a fix is being implemented.
May 22, 17:04 CEST

Investigating - CAIC - web conversations are down. We are investigating the issue
May 22, 16:40 CEST

Operator Service Interruption - FR - Orange - 20801

Resolved - This incident has been resolved.
May 22, 15:19 CEST

Monitoring - FR - Orange - 20801 has resolved the outage. Traffic is being processed. We are monitoring results.
May 22, 14:47 CEST

Identified - FR - Orange - 20801 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 22, 13:39 CEST

Scheduled maintenance - POS Payments gateway

Completed - The scheduled maintenance has been completed.
May 22, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:02 CEST

Scheduled - On Monday, 22 May 2023 POS Payments will upgrade its payment gateway to the latest release on the eMerchantPay environment. The activities will take place between 07:00h and 08:00h CEST.

As a result of the activities, we do not expect any downtime.

For more details of this scheduled maintenance, please do not hesitate to e-mail the POS payments Customer Care Center at helpdesk.pos@cm.com
May 17, 09:34 CEST

Scheduled maintenance - Cash register - Statistics & reporting

Completed - The scheduled maintenance has been completed.
May 22, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 CEST

Scheduled - To further improve our platform a data migration has been scheduled on Monday 22th May 2023, 06:00 - 06:30 (CEST)

The impact of the migration is limited to Cash register statistics & reporting, data will be unavailable/invisible during this time frame.

If you have any issues after the maintenance please contact us at csmsupport@cm.com
May 17, 14:07 CEST

May 21, 2023

No incidents reported.

May 20, 2023

Operator Service Interruption - KE - Safaricom - 63902

Resolved - This incident has been resolved.
May 20, 22:47 CEST

Investigating - KE - Safaricom - 63902 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 20, 22:33 CEST

May 19, 2023

Sign - Delayed delivery of signed documents for Japanese customers

Resolved - The incident has been resolved. Sign is functioning without delays for all customers, all queued documents have been processed.
May 19, 13:01 CEST

Monitoring - The service disruption at our Japanese timestamp supplier has been resolved and the backlog of queued documents has been processed. We will keep monitoring the situation.
May 19, 11:42 CEST

Update - We are still in contact with our supplier to get the issue resolved. They are checking the restored servers with their vendor.
May 19, 11:20 CEST

Update - We are still in contact with our supplier to get the issue resolved. They have replaced hardware and are performing final checks.
May 19, 10:21 CEST

Identified - We are currently experiencing delays in the delivery of signed documents for Japanese customers. This is due to an outage at our timestamp supplier for the Japanese market, they are working on resolving this issue. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
May 19, 09:18 CEST

Investigating - Due to an ongoing issue at an external party, Sign is experiencing signing issues in Japan, this affects only the signing of Documents. We are investigating the issue.
May 19, 08:40 CEST

May 18, 2023

Whatsapp for Business - Media Files - Degraded Performance

Resolved - This incident has been resolved.
May 18, 23:45 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 19:35 CEST

Update - We are continuing to work on a Fix.
users may experience media files and/or menus and text messages being received multiple times.
May 18, 14:44 CEST

Identified - We have identified the issue with Whatsapp Business, we are implementing a fix.
May 18, 13:00 CEST