CM.com
All Systems Operational
TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
TEXT Apps Operational
Campaigns Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
Ticketing Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Paratel SMS kit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019
Resolved - This incident has been resolved.
Dec 13, 15:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 09:49 CET
Investigating - Dutch operator T-Mobile is experiencing an issue on their platform which affects MO SMS traffic. The operator is investigating the issue.
Dec 12, 09:11 CET
Dec 11, 2019
Resolved - This incident has been resolved.
Dec 11, 20:06 CET
Identified - French operator Bouygues is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Dec 11, 15:18 CET
Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019
Resolved - This incident has been resolved.
Dec 8, 23:55 CET
Investigating - Proximus EnCo is experiencing an issue on their platform which affects part of the MT SMS traffic. The operator is investigating the issue.
Dec 8, 23:27 CET
Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:30 CET
Scheduled - Dear customer,

As part of continuous improvements on our voice platform, we have planned a 30 minute maintenance on our outbound voice services. The planned maintenance will further improve the security and stability of our voice platform and related services.

Expected impact: None

If you have any further questions, please contact us.

CM Support
support@cm.nl
Nov 29, 16:37 CET
Dec 4, 2019
Resolved - This incident has been resolved.
Dec 4, 10:20 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 08:52 CET
Identified - Belgium operator Base is experiencing connectivity issue on their bulk sms platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Messages are queued on our side until this issue is resolved.
Dec 4, 08:48 CET
Dec 3, 2019

No incidents reported.

Dec 2, 2019
Postmortem - Read details
Dec 2, 15:48 CET
Resolved - This incident has been resolved.
Dec 2, 15:47 CET
Monitoring - The affected carrier is back up. Traffic is flowing as usual, we will be monitoring it closely.
Dec 2, 13:39 CET
Update - We are continuing to investigate this issue.
Dec 2, 13:38 CET
Investigating - One of the primary carriers for the following destinations has an outage:
- Netherlands
- Belgium

This might result in failed calls or degraded quality. We are working hard with this carrier to get the connection back up and running.
Dec 2, 12:34 CET
Dec 1, 2019

No incidents reported.