All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Identity & Sign Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Customer Data Platform - Data Migration Feb 7, 2023 00:00-01:00 CET
On Tuesday 7th of February, starting at 00:00 CET we will perform maintenance on the Customer Data Platform service. During this period we will migrate account storage. As a result you will not be able to access your data for several minute during the window.

We will also pause the account profilers so incoming events are processed at a delay. As a result of this, workflows might also be triggered at a delay. Incoming event will be stored separately, so there is no loss of data. During the actual migration of your data you will not be able to use the CDP app on the CM.com platform.

We perform maintenance to improve our quality of service and to keep up with the growth of CM.com.

Posted on Jan 23, 2023 - 15:38 CET
Dear Customer, 

To further improve our Voice Apps platform a planned maintenance is scheduled. Impact during the maintenance is expected to be limited. 
During maintenance there is a slight possibility that apps show some unexpected behavior. 

Should you have any issues after the maintenance please contact us via voicesupport@cm.com 

Best regards, CM Voice Team

Posted on Jan 27, 2023 - 16:46 CET
Dear Customer,

To further improve our Voice platform a planned maintenance is scheduled on our PoP in Eindhoven. This will impact both inbound as well as outbound traffic.

During the maintenance there is the possibility of calls being dropped.

Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards,

CM Voice Team

Posted on Jan 16, 2023 - 12:49 CET
cm.com Uptime
Fetching
cm.com Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.messaging.cm.com uptime
Fetching
sgw01.cm.nl Uptime
Fetching
sgw02.cm.nl Uptime
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023
Completed - The scheduled maintenance has been completed.
Feb 4, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:00 CET
Scheduled - Our email validation service will undergo a five-hour maintenance. During this window, the email validation service will be unavailable.
Jan 26, 10:29 CET
Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - The operator has resolved the issue.
Feb 1, 21:12 CET
Investigating - Operator NL - KPN - 20408 is experiencing an issue on their platform which affects MT SMS traffic and status reports. The operator is investigating the issue.
Feb 1, 14:50 CET
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 14:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 12:29 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 12:25 CET
Update - We have identified issues on certain nodes within one of our data centers, which may have resulted in degraded performance. Rest assured, we are actively working on a solution to resolve this matter.
Jan 27, 12:24 CET
Update - We are continuing to investigate this issue.
Jan 27, 12:16 CET
Update - At this moment you might experience some degraded performance while using our Platform Apps, Voice API's and
Messaging SMPP servers: smpp183.messaging.cm.com / smpp180.messaging.cm.com. We are investigating this issue

Jan 27, 12:06 CET
Investigating - We are currently investigating this issue.
Jan 27, 11:47 CET
Resolved - This incident has been resolved.
Jan 27, 11:04 CET
Identified - We are currently experiencing delays caused by congestion towards Belgium - Telenet - 20605 affecting MT traffic. Delayed delivery of part of traffic towards this destination can be experienced by customers.
Jan 27, 10:29 CET
Resolved - This incident has been resolved.
Jan 27, 10:24 CET
Monitoring - The problems have been resolved by redirecting our customers to the beta Texter dashboard.
Jan 26, 13:40 CET
Identified - The issue has been identified. We are redirecting customers to our beta Texter dashboard while we work on a fix.
Jan 26, 12:46 CET
Investigating - We are currently investigating an issue where in some cases the Texter dashboard is inaccessible for customers.
Jan 26, 12:42 CET
Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 12:47 CET
Update - The issue is resolved for Omnipay, We are still investigating the issue with the Government(Buza) Connection
Jan 26, 00:03 CET
Update - We are still investigating this issue
Jan 25, 12:56 CET
Investigating - There are issues with our VPN connection to Omnipay and Goverment(Buza). We are investigating the issue, appears to be Equinix(our datacenter) internet exchange issues.
Jan 25, 12:36 CET
Completed - The scheduled maintenance has been completed.
Jan 26, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 08:03 CET
Scheduled - On January 26, 2023 we will be migrating our Login and Authentication service. This will improve the reliability and security of your login on the CM.com platform (login.cm.com). We expect no downtime or impact on the service delivery. It is possible that your session will be logged out, and you will need to re-authenticate.
Nov 29, 14:01 CET
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 16:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 16:01 CET
Update - It is possible that you may still experience reduced performance. Our partner, Azure, is currently investigating the issue and is making it a top priority to resolve any problems.
Jan 25, 12:15 CET
Investigating - We are currently investigating the issue. We suspect it is due to issues at our hosting partner, Microsoft
Jan 25, 09:07 CET
Resolved - This incident has been resolved.
Jan 25, 15:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 13:21 CET
Update - It is possible that you may still experience reduced performance. Our partner, Azure, is currently investigating the issue and is making it a top priority to resolve any problems.
Jan 25, 12:11 CET
Update - We are continuing to investigate this issue.
Jan 25, 10:20 CET
Investigating - Due to issues on our public cloud provider (Azure)
Jan 25, 10:17 CET
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.