All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
Sign & Identity Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
Appmiral Operational
API Operational
Platform CMS Operational
Platform Operational
Platform Apps ? Operational
Website Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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cm.com Response time
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gw.cmtelecom.com Uptime
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sgw02.cm.nl Uptime
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secure.docdatapayments.com Uptime
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Past Incidents
Sep 28, 2022

No incidents reported today.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 16:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 16:03 CEST
Investigating - We are currently investigating the issue.
Sep 26, 15:52 CEST
Sep 25, 2022

No incidents reported.

Sep 24, 2022
Resolved - This incident has been resolved.
Sep 24, 03:21 CEST
Update - We are continuing to monitor for any further issues.
Sep 24, 03:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 02:35 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 22:28 CEST
Update - We are continuing to investigate this issue.
Sep 23, 20:49 CEST
Investigating - We are currently investigating this issue.
Sep 23, 20:49 CEST
Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 18:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 17:34 CEST
Investigating - We are currently investigating this issue.
Sep 23, 16:48 CEST
Completed - The scheduled maintenance has been completed.
Sep 23, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time frame. Messages can queue up to 30 min.
Sep 14, 12:54 CEST
Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 21:32 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 17:24 CEST
Update - We are continuing to work with our partners to solve the issue.
Sep 22, 16:59 CEST
Update - Customers can experience degraded call quality on inbound traffic due to issues with one of the carriers. The problem persists on Belgian, German and French routes. We are working with our partner to solve this issue.
Sep 22, 15:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 15:57 CEST
Investigating - We are currently investigating this issue.
Sep 22, 15:50 CEST
Resolved - This incident has been resolved.
Sep 22, 18:01 CEST
Monitoring - Transaction data synchronisation is restored again, and the data in the portal is currently being refreshed. It is still not complete but catching up quickly. We will monitor the service closely.
Sep 22, 17:41 CEST
Identified - The team is still working on a fix. Customers are currently not able to see their transaction data while working in the portal, and it is not possible to refund recent payments. Transactions are not impacted. Our apologies for any inconvenience.
Sep 22, 14:44 CEST
Investigating - We are currently investigating this issue.
Sep 22, 11:18 CEST
Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 12:23 CEST
Update - All services are available again and we will remain monitoring the functionality.
Sep 21, 09:17 CEST
Monitoring - When working with the Voice Apps you can retry to load your page. This is a workaround that works in most cases.
Sep 21, 09:15 CEST
Identified - Due to issues with our Voice API and Voice Apps services customers might have experienced intermittent disturbances while working with our Voice Apps (such as Voice Management and Voice Campaign). We have identified the problem and our engineers are working towards a solution at this moment.
Sep 21, 09:03 CEST
Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 10:03 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 16:30 CEST
Investigating - We are currently investigating the issue.
Sep 17, 16:53 CEST
Completed - The scheduled maintenance has been completed.
Sep 20, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time frame. Messages can queue up to 30 min.
Sep 14, 12:52 CEST
Resolved - Due to issues with our Voice API and Voice Apps services customers might have experienced intermittent disturbances while working with our Voice Apps (such as Voice Management and Voice Campaign). The issues have been resolved and our apologies for any inconvenience caused.
Sep 20, 08:00 CEST
Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 16:08 CEST
Monitoring - A fix has been implemented and we are monitoring the situation
Sep 19, 13:19 CEST
Investigating - MSC is experiencing issues loading customer profile details and search results.
we are currently investigating this issue.

Sep 19, 12:34 CEST
Sep 18, 2022

No incidents reported.

Sep 17, 2022
Resolved - This incident has been resolved.
Sep 17, 12:59 CEST
Monitoring - Texter team has found the issue and a fix has been implemented. Currently monitoring the situation.
Sep 17, 12:06 CEST
Investigating - Our team is currently investigating this issue.
Sep 17, 11:12 CEST
Resolved - This incident has been resolved.
Sep 17, 09:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 09:04 CEST
Investigating - We are currently investigating this issue.
Sep 17, 08:57 CEST
Sep 16, 2022
Resolved - This incident is now resolved.
Sep 16, 20:32 CEST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Sep 16, 19:50 CEST
Investigating - We are currently investigating the issue.
Sep 16, 17:52 CEST
Resolved - This incident has been resolved.
Sep 16, 12:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 11:58 CEST
Identified - Customers can experience slower loading times than usual. We have identified this issue and are taking action to fix it.
Sep 16, 11:43 CEST
Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 18:25 CEST
Investigating - There is an ongoing issue identified outside our platform resulting in degraded service for Bancontact payments.
We will provide updates as soon as they become available.

Sep 15, 17:50 CEST
Resolved - This incident has been resolved.
Sep 15, 12:39 CEST
Investigating - We are currently investigating the issue.
Sep 15, 11:09 CEST
Resolved - This incident has been resolved.
Sep 15, 11:14 CEST
Investigating - We are currently investigating this issue.
Sep 15, 08:48 CEST
Sep 14, 2022
Completed - The scheduled maintenance has been completed.
Sep 14, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:01 CEST
Scheduled - Dear Customer,

On Wednesday 14th September 2022, we will be performing maintenance on our Voice API CDR between 07:00 and 12:00 CEST (05:00 - 10:00 UTC).

This maintenance will only impact customers using the Voice CDR API. Other Voice services will not be affected.

Impacted services:
Voice CDR API; not the OTP and Notification endpoints.

Impact:
The CDR API will be unavailable for max 1 hour within the planned maintenance hours

If you have any questions or concerns please contact CM Voice Support desk at voicesupport@cm.com.


Best regards,

The CM Voice Team

Sep 12, 10:57 CEST