All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Viber ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
GenAI Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
cm.com Uptime
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Past Incidents
Dec 6, 2024

No incidents reported today.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Resolved - This incident has been resolved.
Dec 3, 11:38 CET
Monitoring - Traffic is currently being processed again.
Dec 3, 11:25 CET
Identified - We have received an update that Telenet / Base are working on a solution.
Dec 3, 09:35 CET
Investigating - We are currently investigating this issue.
Dec 3, 08:25 CET
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Resolved - This incident has been resolved.
Nov 29, 10:35 CET
Update - We've implemented a temporary work around and are working to resolve the issue permanently.
Nov 28, 16:45 CET
Investigating - We are currently investigating an issue with OTT channels being unavailable.
the following channels are affected:
Push
Instagram
Facebook messager
Viber
Line
Apple business messages
Line GMO

Nov 28, 14:48 CET
Nov 28, 2024
Resolved - This incident has been resolved.
Nov 28, 17:54 CET
Monitoring - New outbound e-mails are being processed successfully. All historical outbound e-mails are being processed retroactively.
Nov 28, 17:35 CET
Investigating - We're experiencing an issue with our outbound email traffic. No outbound emails are processed at the time.
We are investigating the situation and working towards a solution.

Nov 28, 17:04 CET
Resolved - This incident has been resolved.
Nov 28, 17:17 CET
Update - We are currently experiencing issues with the Email Campaigns. Emails are not being sent out.
Nov 28, 16:34 CET
Investigating - we are currently investigating this issue
Nov 28, 16:21 CET
Nov 27, 2024
Resolved - This incident has been resolved.
Nov 27, 22:45 CET
Update - We are continuing to monitor for any further issues.
Nov 27, 18:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 18:34 CET
Investigating - BE - Orange Belgium - 20610 we are experiencing issues processing messages for operator BE - Orange. We are working to resolve the issue.
Nov 27, 10:37 CET
Nov 26, 2024
Completed - The scheduled maintenance has been completed.
Nov 26, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 CET
Scheduled - On Tuesday, November 26, 2024, cm.com/IPP will carry out essential security storage updates in our data centers. This maintenance is scheduled from 03:00 AM to 05:00 AM CET (Central European Time). We do not anticipate any disruption to transaction processing during this time.
Nov 25, 15:05 CET
Nov 25, 2024
Resolved - This incident has been resolved.
Nov 25, 10:18 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 17:31 CET
Update - Validation with clients is currently outstanding.
Nov 23, 16:31 CET
Investigating - We are investigating issues reported relating to Addressbook.
These issues seem be further downstream and are being investigated now.

Next update in 45 minutes at the latest, or as events warrant.

Nov 23, 15:36 CET
Nov 24, 2024
Resolved - This incident has been resolved.
Nov 24, 11:14 CET
Update - We are continuing to monitor for any further issues.
Nov 22, 16:02 CET
Update - Customer Journey: Up to date, most recent data is from yesterday.

Analytic: (Recognition Analysis, Feedback, Interaction Explorer) one day behind. Most recent data from 20-11 available and a part of 21-11.

Longterm: (Weekly/Monthly Report, Dialogs, Q&A Questions, Answers) Up to date until yesterday but 19-11 is missing.

We expect this data to be available after the dashboard update tomorrow morning.

Nov 22, 16:00 CET
Update - Process of updating the data continues.
Nov 22, 14:58 CET
Update - We are continuing updating the data.
Nov 21, 16:05 CET
Update - Still processing data up to and including the 20th.
Nov 21, 09:26 CET
Update - The process of updating the data is taking longer then expected. Data up to and including the 20th is still being processed. We keep monitoring the results.
Nov 20, 16:25 CET
Monitoring - We implemented a fix and monitoring the results. The last data will be updated throughout the day
Nov 20, 09:08 CET
Identified - A fix has been implemented. We expect the data to be available 20-11.
Nov 18, 16:29 CET
Investigating - Conversational AI Cloud (longterm) dashboards could be missing data from 16 and 17 November 2024. We are currently investigating.
Nov 18, 13:37 CET
Nov 23, 2024
Nov 22, 2024