All Systems Operational

About This Site

Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Identity & Sign Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
POS Processor connections: CCV Operational
POS Processor connections: Omnipay Operational
POS Processor connections: Six Operational
POS Processor connections: Equens Operational
POS Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To further improve our platform a data migration has been scheduled on Monday 27th 2023, 06:00 - 06:30 (CEST)

The impact of the migration is limited to statistics & reporting, data will be unavailable/incorrect during the migration.

If you have any issues after the maintenance please contact us at csmsupport@cm.com

Posted on Mar 22, 2023 - 15:49 CET
General Admission Server Migration Mar 28, 2023 01:00-05:00 CEST
General Admission Server Migration 
To further improve our General Admission ticketing platform a server migration has been scheduled in the night of March 27th to March 28th 2023.
We are performing the migration starting at Tuesday March 28th at 01:00h (CEST) to minimize disruption.
We expect, subject to change, that we will be operational again Tuesday morning. 
During this period, all our General Admission Ticketing services will be unavailable including selling tickets, managing the system, validating tickets via API and scanning tickets. 
Should you experience any issues after the migration, please contact support@cm.com or your dedicated Customer Success Manager.

Posted on Mar 21, 2023 - 16:20 CET
Dear Customer,

To further improve our Voice platform a planned maintenance is scheduled on our PoP in Breda. This will impact inbound traffic only.

During the maintenance there is the possibility of calls being dropped. 

Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards, 
CM Voice Team

Posted on Mar 13, 2023 - 11:14 CET
On Saturday, April 1st, 1:59:59 AM CET, the certificates for sgw01.cm.nl and sgw02.cm.nl will expire. We will therefore replace the certificate for both endpoints on the 29th of March, between 10:00 and 11:00 CEST. No actions are required.

The public keys have been published and can be retrieved for SGW01 and SGW02 respectively via https://sgw01.cm.nl/certs/sgw01.txt and https://sgw02.cm.nl/certs/sgw02.txt.

Posted on Mar 07, 2023 - 09:22 CET
cm.com Uptime
Fetching
cm.com Response time
Fetching
gw.cmtelecom.com Uptime
Fetching
gw.messaging.cm.com uptime
Fetching
sgw01.cm.nl Uptime
Fetching
sgw02.cm.nl Uptime
Fetching
secure.docdatapayments.com Uptime
Fetching
secure.docdatapayments.com Response time
Fetching
api.cmpayments.com Uptime
Fetching
api.cmpayments.com Response time
Fetching
Past Incidents
Mar 25, 2023
Resolved - This incident has been resolved.
Mar 25, 15:15 CET
Update - We are continuing to monitor for any further issues.
Mar 25, 15:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 14:59 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 14:37 CET
Investigating - We are experiencing issues with our scan services. This is impacting users of the CM Scan App validating tickets as well as external passes.
Mar 25, 14:35 CET
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - This incident has been resolved.
Mar 22, 16:50 CET
Monitoring - We have identified the cause of the ticket purchase issues and implemented a fix. The purchasing and delivery of tickets should be functioning as expected. We are closely monitoring the situation.
Mar 22, 14:37 CET
Update - We are still experiencing issues with the purchasing of tickets as well as delivery of emails on all our ticket streets. These issues are not consistent and do not occur on every order. We have identified some of the issues and continue to work on it.

We have implemented a fix for the Global Reseller platform that should improve the connections for API calls.

When further updates are known, we will share them here.

Mar 22, 12:11 CET
Update - We are continuing to investigate this issue.
Mar 21, 17:46 CET
Investigating - We are experiencing issues throughout our platforms and specifically for the purchase of tickets. This is impacting both Global Ticket and Global Reseller. We are investigating the issue.
Mar 21, 15:07 CET
Mar 21, 2023
Resolved - On March 21, 2023, from 21:16 - 21:40 (CET), the CM.com General Admission & Seated ticketing platforms experienced a service disruption, causing shops, back-office tools and related services to be unresponsive.

The root cause of this outage was due to a payment validation issue. A faulty system configuration caused a payment processing loop. Normally, the experienced payment processing load would not result in performance issues. However, due to the caused loop, our systems were overloaded causing a service disruption.

Systems restored after a fix was implemented.

Mar 21, 21:30 CET
Completed - The scheduled maintenance has been completed.
Mar 21, 17:01 CET
Verifying - The CMS environment and the publication from the CMS environment have been re-enabled and are being monitored.
Mar 21, 11:14 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 CET
Scheduled - We have a scheduled maintenance window planned from 08:00 AM until the end of the day. During this time, our CMS environment will be undergoing maintenance and publication from the CMS environment will be disabled.

Please note that this maintenance window is expected to last for the entire day. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Do not hesitate to contact us if you have any questions or concerns.

Mar 20, 18:36 CET
Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 14:05 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 12:41 CET
Investigating - We are experiencing long loading times with our MSC agent inbox.
We are investigating the issue.

Mar 20, 12:19 CET
Resolved - This incident has been resolved.
Mar 20, 13:56 CET
Update - Issue identified and fix is being implemented. Global Reseller services should be operational again, we are continuining to monitor.
Mar 20, 13:15 CET
Monitoring - The issue with the availability and the reservation creation should be resolved and functioning within the API. 
The ability to validate tickets is still being investigated.

Mar 20, 12:35 CET
Investigating - We are still experiencing issues with our Global Reseller API which does not allow reservations to be created or tickets to be validated. We are aware of the issue and looking into it.
Mar 20, 11:26 CET
Completed - The scheduled maintenance has been completed.
Mar 20, 09:00 CET
Verifying - At this moment services are available and we are monitoring.
Mar 20, 08:53 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 20, 08:51 CET
Update - We are still working on the server migration and our services will remain unavailable during this.
We are making progress and will provide updates every hour on the hour.
Once an ETA is available it will be shared.

Mar 20, 08:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 CET
Scheduled - To further improve our Museums & Parks ticketing platform a server migration has been scheduled in the night of March 19th to March 20th 2023. We are performing the migration starting at Sunday March 19th at 21:00h (CEST) to minimize disruption. We expect, subject to change, that we will be operational again Monday morning.

During the migration, all of our services will be unavailable including selling tickets, managing the system in CMS, validating tickets via API, the Global Reseller API and selling time slot tickets on the cash register.

Should you have any issues after the maintenance please contact us at csmsupport@cm.com

Mar 17, 10:39 CET
Mar 19, 2023
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Resolved - This incident has been resolved.
Mar 15, 10:46 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:20 CET
Identified - The operator is working on resolving the issue.
Mar 15, 09:44 CET
Investigating - FR - Orange France - 20801 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Mar 15, 08:42 CET
Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:01 CET
Scheduled - Dear Customer,

To further improve our Voice Application platform a planned maintenance is scheduled. During the maintenance there is a possibility of degraded performance on our Voice Applications (Voice Management, Voice Analytics, Voice Flowbuilder).
No impact is expected on live traffic on our Voice Platform and Voice API's.

Should you encounter any issues with the Voice Applications after the planned maintenance, please contact us via voicesupport@cm.com

Best Regards,
CM Voice Team

Feb 27, 16:57 CET
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.