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TEXT Gateways Operational
SMS Gateway 1 (sgw01.cm.nl) Operational
SMS Gateway 2 (sgw02.cm.nl) Operational
SMS Gateway (gw.cmtelecom.com) ? Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
WhatsApp messaging ? Operational
TEXT Apps Operational
Campaigns Operational
Mail SMS Operational
Email Campaigns Operational
Messaging Analytics Operational
Messaging Log Operational
Customer Contact Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda 1 (NL) Operational
Outbound Gateway Breda 2 (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Campaigns app Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Customer Data Platform / CDP ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenia Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South-Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customer,

Due to continuous improvements made to our global voice platforms, we have scheduled a 1 hour maintenance window to deploy additional functionalities that will make the platforms even more resilient.

No downtime or service interruption is expected

If you however do experience any issues or have specific questions, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Posted on May 28, 10:53 CEST
Dear customer,

Due to continuous improvements made to our global voice platforms, we have scheduled a 2 hour maintenance window to deploy additional functionalities that will make the platforms even more resilient.

The maintenance will done on the following platforms:

Outbound-01 (Netherlands)
31.169.63.1
31.169.63.2
Outbound-02 (Netherlands)
31.169.63.81
31.169.63.82
Outbound-03 (South Africa)
85.119.55.51
85.119.55.52

No downtime or service interruption is expected

If you however do experience any issues or have specific questions, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
Posted on May 28, 11:00 CEST
Update - Updated dates for phase 2
Apr 22, 15:13 CEST
Scheduled - Done on the 2nd of April, 2020
On the 2nd of April, 2020 we have updated our certificates for sgw01.cm.nl and sgw02.cm.nl and we have moved sgw01.cm.nl to a new IP address: 188.94.184.2. You can find our new certificates on https://gw.cmtelecom.com/certs/sgw01.pem.txt and https://gw.cmtelecom.com/certs/sgw02.pem.txt.

Phase 2, 11th until 15th of May, 2020 (dates updated)
Between the 11th and 15th of May, 2020 the IP addresses of the services that send status reports (SR) and incoming messages (MO) will be changed. The IP ranges that could be used for our outbound traffic are:

• 31.169.56.0/21
• 85.119.48.0/21
• 188.94.184.0/22

Note: You should whitelist the IP range. We cannot guarantee an exact IP addresses of specific services within these ranges as the servers can change IP within this range at any time.

Phase 3, 16th of June, 2020
On the 16th of June, 2020 we will stop support for TLS1.1 on our gateways. Since TLS 1.1 can be a potential security risk (as confirmed by many security organizations) we advise to start using at least version TLS 1.2 for communication towards our gateways.
Apr 22, 15:00 CEST
cm.com Uptime
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
Resolved - This incident has been resolved.
Jun 3, 10:15 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 09:49 CEST
Investigating - We are investigating a WhatsApp Service Disruption.
Part of the traffic is being delivered with a delay between 09:00-09:45.
Jun 3, 09:42 CEST
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - This incident has been resolved.
May 27, 19:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 19:11 CEST
Update - We have determined that the impact is limited to DLR. We are continuing to work with the carrier to resolve this issue.
May 27, 09:42 CEST
Identified - Belgium operator Mobile Vikings is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 26, 12:12 CEST
May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:01 CEST
Scheduled - Dear customer,

Due to continuous improvements made to our voice API services, we have scheduled a 1 hour maintenance window to deploy additional functionalities that will make the platforms even more robust.

The following APIs and apps are affected:
- Voice API
- Voice OTP
- Voice Notifications
- Voice Campaigns

Minor service disturbances (queues) are expected during this maintenance. If you do experience any additional issues, please contact us via support@cm.com.

With kind regards,

The CM.com voice team
May 18, 17:33 CEST
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Resolved - This incident has been resolved.
May 23, 20:16 CEST
Monitoring - The service has been restored, we are monitoring the results.
May 23, 17:55 CEST
Identified - Belgium operator Mobile Vikings is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 23, 17:28 CEST
May 22, 2020

No incidents reported.