All Systems Operational

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
MMS ? Operational
Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Instagram Messenger ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
E-Mail ? Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Identity & Sign Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
POS Processor connections: CCV Operational
POS Processor connections: Omnipay Operational
POS Processor connections: Six Operational
POS Processor connections: Equens Operational
POS Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mobile Service Cloud Dec 7, 2023 09:00-17:00 CET
Scheduled - Planned Maintenance - Mobile Service Cloud: Agent Inbox, Wallboards and DataWareHouse (DWH)*

Scheduled - On the 7th of December, the Mobile Service Cloud team will perform maintenance on the classic Wallboards as well as Data Ware House (DWH). During this day, between 9AM-5PM (CET) there will be a service interruption of approximately 2 hours where data will not be updated. As a result, classic wallboards will not show real-time data. Once maintenance is finished all data will be updated and synchronised.

Dec 01, 2023 - 17:02 CET
cm.com Uptime
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gw.cmtelecom.com Uptime
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Dec 7, 2023
Completed - The scheduled maintenance has been completed.
Dec 7, 03:09 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 CET
Scheduled - Dear customer,

We're continuously improving our Voice Platform. As a result we're planning a maintenance window that will entail platform improvements for Outbound Gateways in Breda. During this maintenance window, new calls might not be accepted and ongoing calls may be dropped. As an alternative we kindly advise to use Outbound20 for outgoing calls during this period.

Should you have any issues after the planned maintenance, please contact us via voicesupport@cm.com

Best regards,
CM Voice Team

Nov 27, 15:38 CET
Dec 6, 2023
Completed - The scheduled maintenance has been completed.
Dec 6, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 13:00 CET
Scheduled - To enhance our service, we will be performing maintenance on our SMPP servers. During this maintenance, specific SMPP servers might experience brief bind drops for a couple of minutes. To minimize the impact, it is advisable to connect to multiple endpoints per group. Throughout the maintenance, a maximum of 1 SMPP endpoint per group will undergo maintenance mode.

Impacted SMPP server groups:
smpp178.messaging.cm.com
smpp179.messaging.cm.com
smpp180.messaging.cm.com


smpp181.messaging.cm.com
smpp182.messaging.cm.com
smpp183.messaging.cm.com


Please note that smpp_gw.messaging.cm.com, smpp_sgw.messaging.cm.com, and our HTTP(s) gateways will remain unaffected.

Dec 1, 11:02 CET
Resolved - This incident has been resolved.
Dec 6, 13:36 CET
Investigating - We are currently experiencing delays towards Belgium-Voo-20608 affecting SMS MT traffic.
Dec 5, 09:16 CET
Dec 5, 2023
Resolved - This incident has been resolved.
Dec 5, 00:01 CET
Monitoring - Maintenance has been completed.
Dec 4, 22:26 CET
Identified - We are still in the process of migrating existing dialogs to the new dialogs. Therefore the maintenance period has been extended.
Dec 4, 19:37 CET
Dec 4, 2023
Resolved - This incident has been resolved.
Dec 4, 19:37 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 18:58 CET
Investigating - We have found a problem with the production engine in CAIC. We are working to resolve the issue.
Dec 4, 18:11 CET
Completed - The scheduled maintenance has been completed.
Dec 4, 17:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 CET
Update - The release date has been moved up from the 28th of November to the 4th of December.
Nov 22, 00:09 CET
Scheduled - The 4th of December Conversational AI Cloud is set to release version 4.13 of the platform including comprehensive changes in dialogs. Allowing for a full no-code workflow when for example integrating with third party systems.
Due to a large scale data migration, the maintenance will result in the Conversational AI Cloud CMS as well as the publication mechanism to be unavailable from 9h-5h CEST.

Nov 15, 13:41 CET
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 20:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 17:45 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 17:21 CET
Investigating - There are queues for our SR-Handlers which cause status-report delays.
Our messaging team is looking in to the issue.

Nov 30, 17:11 CET
Resolved - This incident has been resolved.
Nov 30, 14:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 13:47 CET
Investigating - We are experiencing delays in SMS delivery reports towards operator Odido - NL (20416)
Nov 30, 13:04 CET
Resolved - This incident has been resolved.
Nov 30, 00:37 CET
Investigating - Dutch Operator Odido (20416) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports.
The operator is investigating the issue.

Nov 30, 00:19 CET
Nov 29, 2023
Resolved - This incident has been resolved.
Nov 29, 15:19 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 14:41 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 14:26 CET
Investigating - The Mobile Service Cloud app is not loading, users might see a white screen or an error message while trying to reach the app. Our developers are currently investigating.
Nov 29, 14:09 CET
Completed - The scheduled maintenance has been completed.
Nov 29, 04:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:00 CET
Scheduled - Wednesday November 29th 04:00 - 04:30 CET the Conversational Router will receive an update to its core setup, an investment we need to pave the way for future enhancements.

The update itself will take a couple of minutes and the rest of the timeframe will be used to monitor the behaviour afterwards. During the update messages will be held in a queue. When the update is completed these queued messages will subsequently be routed, with a small delay as a consequence.

Nov 22, 15:18 CET
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.