Monitoring - We have implemented a short-term fix for the dropdown to be functional again. We are working on a long-term solution.
Jun 01, 2023 - 16:03 CEST
Update - You can advise users to use Firefox or Edge in the meantime. Apologies for the inconvenience.
Jun 01, 2023 - 14:12 CEST
Identified - We have identified the issue and are looking to implement a fix shortly.
Jun 01, 2023 - 13:13 CEST
Investigating - The dropdown form fields on Pages don't work in Chrome browsers. We are currently investigating the issue.
Jun 01, 2023 - 11:48 CEST

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Messaging Operational
Business Messaging API ? Operational
Smpp ? Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business ? Operational
Apple Messages for Business ? Operational
RCS Business Messaging ? Operational
Facebook Messenger ? Operational
Twitter ? Operational
Viber ? Operational
Telegram Messenger ? Operational
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Messaging Apps ? Operational
Texter Operational
LINE Notifications ? Operational
Mobile Push ? Operational
Voice Operational
Voice Platform - The Netherlands ? Operational
Voice Platform - South Africa ? Operational
Voice Platform - Hong Kong ? Operational
Voice API's ? Operational
Voice Apps ? Operational
Ticketing Operational
Seated Ticketing Operational
General Admission ? Operational
Your Ticket Provider Operational
Global Ticket Operational
Get a Ticket Operational
Conversational AI Cloud Operational
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Admin Portal Operational
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Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Degraded Performance
Customer Data Platform ? Operational
Campaigns Operational
Pages Degraded Performance
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Voice Campaigns Operational
Address Book Operational
Tracedock ? Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
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Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP ? Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
POS Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Identity & Sign Operational
Sign Operational
iDIN Operational
IBAN Verification Operational
OTP Operational
Platform Operational
Platform Apps ? Operational
Website Operational
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API Operational
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External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
POS Processor connections: CCV Operational
POS Processor connections: Omnipay Operational
POS Processor connections: Six Operational
POS Processor connections: Equens Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We would like to inform you about an upcoming maintenance window for our Payment Service Provider. On June 6th, we have scheduled a maintenance period that will require a temporary downtime of approximately 20 minutes. This maintenance is planned to occur at 6:00 CEST in the morning.

We greatly appreciate your patience and understanding during this brief period of downtime.

Should you encounter any issues following the maintenance, please don't hesitate to reach out to us via email at cmsupport@cm.com

Posted on May 31, 2023 - 14:36 CEST
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Past Incidents
Jun 1, 2023

Unresolved incident: Dropdown form fields in Pages don't work in Chrome.

May 31, 2023
Resolved - This incident has been resolved.
May 31, 18:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:11 CEST
Identified - The issue has been identified and a fix is being implemented.
May 31, 15:09 CEST
Investigating - Currently, we are experiencing delays in our seated ticketing environment. Our team is actively investigating this matter, and we will provide updates and information accordingly.
May 31, 14:37 CEST
Completed - The scheduled maintenance has been completed.
May 31, 15:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:02 CEST
Scheduled - "On Wednesday, May 31st, 2023, CM.com will release version 4.9 of Conversational AI Cloud. Release 4.9 includes a major design overhaul of articles (previously called Q&A’s) introducing omni-channel capabilities, enhanced search functionalities, and article imports/exports.

Publication is expected to be unavailable for small portions of the day. Other components should be unaffected"

May 23, 22:58 CEST
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Resolved - This incident has been resolved.
May 27, 13:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 11:34 CEST
Investigating - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 27, 09:54 CEST
May 26, 2023
Completed - The scheduled maintenance has been completed.
May 26, 00:00 CEST
Update - We have successfully migrated two batches of customers to the new Tracedock version in the CM.com platform. Might you miss events in the Tracedock event overview on the old portal, then that means you have been migrated. Please log on to the CM.com platform with your former Tracedock email address and request a new password to proceed. The other accounts will be migrated coming Tuesday due to the bank holiday in the Netherlands on Monday.
May 25, 15:39 CEST
Update - We are going to perform another run of the migration of yesterday.
May 25, 10:13 CEST
Update - We are about to start the migration of the remaining customers.
May 24, 09:41 CEST
Verifying - We have migrated the first batch of customers and are now verifying the implementation
May 22, 12:46 CEST
Update - We are currently starting the migration. Please be aware that any changes to events or other configurations will not be saved until the migration is finished.
May 22, 07:47 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:03 CEST
Scheduled - We will do a phased migration of Tracedock customers to the CM.com platform. During your migration schedule, you will not be able to view the dashboard on the Tracedock portal (portal.tracedock.com). We expect this to be for a minimal amount of time, after which you will be able to log on to the CM.com platform to view your Tracedock dashboard.

The processing of events should proceed as normal. Please be mindful of any anomalies during this migration period and contact support@cm.com in case something is not functioning as planned.

May 19, 14:49 CEST
May 25, 2023
May 24, 2023
Resolved - This incident has been resolved.
May 24, 14:55 CEST
Monitoring - All traffic is restored to normal, we are closely monitoring the connections.
May 24, 12:18 CEST
Update - We are continuing to work on a fix for this issue.
May 24, 12:11 CEST
Update - Traffic towards most of the operators is restored and continue to work on the remaining connections.
May 24, 12:11 CEST
Update - We are continuing to work on a fix for this issue.
May 24, 11:51 CEST
Identified - We lost our connections towards specific operators, customers might experience delays in message delivery. Our engineers are working to restore connection.
May 24, 11:51 CEST
Investigating - We are currently investigating issues with our Business messaging API. Customers can experience issues with connecting towards our platform and delays in message delivery.
May 24, 11:43 CEST
Resolved - This incident has been resolved.
May 24, 01:05 CEST
Investigating - DE - Lycamobile - 26243 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 24, 00:45 CEST
May 23, 2023

No incidents reported.

May 22, 2023
Resolved - This incident has been resolved.
May 22, 18:46 CEST
Investigating - Live chat handovers are down for the below services, We are investigating the issue.
May 22, 18:18 CEST
Resolved - This incident has been resolved.
May 22, 18:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 18:10 CEST
Identified - The issue has been identified and a fix is being implemented.
May 22, 17:04 CEST
Investigating - CAIC - web conversations are down. We are investigating the issue
May 22, 16:40 CEST
Resolved - This incident has been resolved.
May 22, 15:19 CEST
Monitoring - FR - Orange - 20801 has resolved the outage. Traffic is being processed. We are monitoring results.
May 22, 14:47 CEST
Identified - FR - Orange - 20801 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 22, 13:39 CEST
Completed - The scheduled maintenance has been completed.
May 22, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:02 CEST
Scheduled - On Monday, 22 May 2023 POS Payments will upgrade its payment gateway to the latest release on the eMerchantPay environment. The activities will take place between 07:00h and 08:00h CEST.

As a result of the activities, we do not expect any downtime.

For more details of this scheduled maintenance, please do not hesitate to e-mail the POS payments Customer Care Center at helpdesk.pos@cm.com

May 17, 09:34 CEST
Completed - The scheduled maintenance has been completed.
May 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 CEST
Scheduled - To further improve our platform a data migration has been scheduled on Monday 22th May 2023, 06:00 - 06:30 (CEST)

The impact of the migration is limited to Cash register statistics & reporting, data will be unavailable/invisible during this time frame.
 
If you have any issues after the maintenance please contact us at csmsupport@cm.com

May 17, 14:07 CEST
May 21, 2023

No incidents reported.

May 20, 2023
Resolved - This incident has been resolved.
May 20, 22:47 CEST
Investigating - KE - Safaricom - 63902 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 20, 22:33 CEST
May 19, 2023
Resolved - The incident has been resolved. Sign is functioning without delays for all customers, all queued documents have been processed.
May 19, 13:01 CEST
Monitoring - The service disruption at our Japanese timestamp supplier has been resolved and the backlog of queued documents has been processed. We will keep monitoring the situation.
May 19, 11:42 CEST
Update - We are still in contact with our supplier to get the issue resolved. They are checking the restored servers with their vendor.
May 19, 11:20 CEST
Update - We are still in contact with our supplier to get the issue resolved. They have replaced hardware and are performing final checks.
May 19, 10:21 CEST
Identified - We are currently experiencing delays in the delivery of signed documents for Japanese customers. This is due to an outage at our timestamp supplier for the Japanese market, they are working on resolving this issue. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
May 19, 09:18 CEST
Investigating - Due to an ongoing issue at an external party, Sign is experiencing signing issues in Japan, this affects only the signing of Documents. We are investigating the issue.
May 19, 08:40 CEST
May 18, 2023
Resolved - This incident has been resolved.
May 18, 23:45 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 19:35 CEST
Update - We are continuing to work on a Fix.
users may experience media files and/or menus and text messages being received multiple times.

May 18, 14:44 CEST
Identified - We have identified the issue with Whatsapp Business, we are implementing a fix.
May 18, 13:00 CEST