Current information on Service Availability

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Customer Service
All Systems Operational

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Messaging Gateways Operational
HTTPS Main - gw.cmtelecom.com ? Operational
HTTPS Main - gw.messaging.cm.com ? Operational
HTTPS Zone 1 - sgw01.cm.nl Operational
HTTPS Zone 2 - sgw02.cm.nl Operational
Smpp zone 1 - smpp181.messaging.cm.com Operational
Smpp zone 2 - smpp182.messaging.cm.com Operational
Smpp zone 3 - smpp183.messaging.cm.com Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational
Customer Contact ? Operational
WhatsApp ? Operational
E-Mail ? Operational
Apple Messages for Business Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Conversational AI Cloud Operational
CMS Operational
Dashboards Operational
Admin Portal Operational
Production - API Operational
Production - Context Store Operational
Staging - API Operational
Staging - Context Store Operational
CMS - API Operational
CMS - Context Store Operational
Reporting API Operational
APM API Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Checkout Operational
Mobile Order / Cash Register Operational
PSP Dashboard ? Operational
Identity & Sign Operational
IBAN Verification Operational
iDIN Operational
One Time Passwords Operational
Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,

To further improve our Voice platform a planned maintenance is scheduled. During the maintenance there is the possibility of calls being dropped. Should you have any issues after the maintenance please contact us via voicesupport@cm.com

Best regards, CM Voice Team

Posted on May 12, 15:22 CEST
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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secure.docdatapayments.com Uptime
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Past Incidents
May 24, 2022
Resolved - This incident has been resolved.
May 24, 02:34 CEST
Identified - Operator Service Interruption - BE - Base - 20620 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 24, 01:49 CEST
Resolved - This incident has been resolved.
May 24, 02:34 CEST
Identified - Operator Service Interruption - BE - Telenet- 20605 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 24, 01:50 CEST
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Resolved - This incident has been resolved.
May 19, 15:47 CEST
Update - We are continuing to monitor for any further issues.
May 19, 15:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 12:59 CEST
Investigating - At this moment you might experience degraded performance on our platform while accessing settings ,user management and our tech docs. We are investigating this issue and will keep you updated.
May 19, 12:52 CEST
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 12:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 09:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 12, 12:16 CEST
Scheduled - Texter tests won't be processed during the reported time-frame while maintenance is performed.
May 12, 10:55 CEST
May 17, 2022
Resolved - After intensified monitoring, we're concluding this incident.
May 17, 22:29 CEST
Monitoring - The queues are empty. We will intensify monitoring for the next hour and take actions to prevent this delay from occurring again. Apologies for the disturbance.
May 17, 16:06 CEST
Identified - The issue has been identified and we have taken actions to mitigate the delays. For new inbound workload, there are no noticable delays left and we are processing at normal speed for the past 9 minutes. There is a minor queue left. Upon full drainage of the queue we will move to monitoring.
May 17, 16:01 CEST
Investigating - We are investigating delays on the conversational (bot)router. We will provide an update here in 30 minutes at the latest, or as events warrant.
May 17, 15:41 CEST
Resolved - The issues have been resolved for new sessions.
May 17, 16:04 CEST
Monitoring - The delays in Web Conversations are caused by the Conversational (bot)router delays
We will provide further information in the "Conversational (bot)router delays" incident.

May 17, 15:49 CEST
Investigating - We're investigating issues with Web-conversations.
May 17, 15:38 CEST
Resolved - This incident has been resolved.
May 17, 16:03 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 15:35 CEST
Update - We are continuing to investigate this issue.
May 17, 15:35 CEST
Investigating - From 14:50 (GMT +2) onward our Voice platform ZA is not handling any new calls. Existing calls are not affected. We are currently investigating this issue.
May 17, 15:20 CEST
Resolved - This incident has been resolved.
May 17, 15:50 CEST
Investigating - Outgoing messages to end users are currently not processing.
All messages will be queued en processed as soon as the connection comes back again.

May 17, 14:28 CEST
Resolved - Data issues for the Classification widgets are resolved,
Dashboards and widgets are available again for all customers and projects.

May 17, 08:46 CEST
Update - Our engineers are working on a fix for the Classification widgets.
Representation of the data is the issue no data has been lost.

May 16, 13:21 CEST
Update - Data for FAQ, Dialogs and T-Dialogs Dashboards are available again for all customers and projects.
We are investigating missing data in the Classification widgets.

May 16, 11:02 CEST
Update - We are currently running import jobs to fill in all the missing data. This takes longer than anticipated. In the course of the weekend more and more data will become visible in your dashboards. We will update you again on Monday.
May 13, 20:10 CEST
Monitoring - We have implemented a fix for data related to (t) Dialog names, Dialog node names/slot names, FAQs, categories and classifications. Our engineers are restoring the missing data of the past days.
We expect the restore to take at least until the end of the day. Of course we will keep you informed on the progress.

May 13, 14:47 CEST
Identified - The first results of the fixes implemented by the engineering team are visible on the Dashboard.
Although not every customer might have their dashboard completely up-to-date yet. We remain focused on getting all the widgets on every dashboard completely functional again.

May 13, 10:36 CEST
Monitoring - We have implemented a fix and the data is currently streaming into datastore of the Dashboard. So future statistics will be available. Tomorrow the team will restore the missing data of the past days. We'll keep you informed on the progress.
May 12, 21:48 CEST
Identified - We have identified an issue with the Dashboard data for FAQ, Dialogs and T-Dialogs across several projects. These statistics are no longer kept updated and data is only available until May 4th. Our engineering team is working to restore the synchronisation.

All chats are being processed with any issue, customers are also able to work with the CMS and publish changes to their conversational agents. No data is lost.

May 12, 17:51 CEST
May 16, 2022
Resolved - This incident has been resolved.
May 16, 11:44 CEST
Investigating - Currently it is not possible to pay with iDEAL when using an ING bank account.

Updates iDEAL are available via: https://availability.ideal.nl/

May 16, 10:59 CEST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 06:01 CEST
Verifying - The migration has been completed ahead of schedule. We will continue with intensified monitoring for the remainder of the maintenance window, and conclude it accordingly when everything remains uneventful.
May 12, 11:25 CEST
Update - A lot of progress was made today. Still no anomalies. The full migration will probably be completed a day or more ahead of schedule. Updates will be published here accordingly and intensified monitoring will continue till the full move has been concluded.
May 10, 16:38 CEST
Update - We have reached the halfway point of migrating accounts and have not detected any anomalies. We will proceed accordingly, monitor closely and hope to complete full process before EOD this Friday. We will update again at 75% completion, or as events warrant. Should you encounter anything out of the ordinary, please find our support team.
May 10, 10:29 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 CEST
Scheduled - We will be performing a step-by-step cloud migration of accounts during this window. We have diligently tested the procedures and are not expecting any downtime or other impact. Should you nonetheless suspect that something is not up to par, please reach out to our support team.
May 5, 15:12 CEST
Resolved - This incident has been resolved.
May 13, 00:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 23:14 CEST
Identified - We identified a service interruption on smpp182.messaging.cm.com and we have implemented a fix.
May 12, 23:13 CEST
May 12, 2022
Resolved - This incident has been resolved.
May 12, 15:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 15:16 CEST
Investigating - We are currently investigating an issue with the Sign API. Some API requests are not handled correctly and return status code 503.
May 12, 14:21 CEST
Resolved - This incident has been resolved.
May 12, 13:07 CEST
Update - We are continuing to monitor for any further issues.
May 12, 12:47 CEST
Update - We've found the cause and resolved the issue that was causing the delay.

We're currently monitoring the impact of this.

May 12, 12:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 12:24 CEST
Investigating - Degraded performance on our WhatsApp for Business is still ongoing for a few of our customers. We are working on a solution and will update you soon.
May 12, 12:15 CEST
May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 14:40 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 03:05 CEST
Identified - Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
May 10, 01:33 CEST
Resolved - Issues for Long and Short-term dashboards have been resolved.
May 10, 14:24 CEST
Identified - Our engineering team has identified the issue and is working on a fix,
Long-term dashboards are unavailable
Short-term dashboards are available again

May 10, 14:16 CEST
Investigating - We're investigating issues with Conversational AI Cloud’s Dashboards
May 10, 13:58 CEST