Current information on Service Availability

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Customer Service
All Systems Operational

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Messaging Gateways Operational
HTTPS Main - gw.cmtelecom.com ? Operational
HTTPS Main - gw.messaging.cm.com ? Operational
HTTPS Zone 1 - sgw01.cm.nl Operational
HTTPS Zone 2 - sgw02.cm.nl Operational
Smpp zone 1 - smpp181.messaging.cm.com Operational
Smpp zone 2 - smpp182.messaging.cm.com Operational
Smpp zone 3 - smpp183.messaging.cm.com Operational
Mobile Marketing Cloud Operational
Customer Data Platform / CDP ? Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Mobile Service Cloud Operational
Customer Contact ? Operational
WhatsApp ? Operational
Apple Business Chat Operational
Facebook Messenger Operational
Viber Operational
Telegram Operational
Twitter Operational
SMS Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
TEXT Apps Operational
Mail SMS Operational
Messaging Analytics Operational
Messaging Log Operational
Texter Operational
Voice Operational
Inbound Gateway Breda (NL) Operational
Outbound Gateway Breda (NL) Operational
Outbound Gateway Rijen (NL) Operational
Outbound Gateway Johannesburg (ZA) Operational
Outbound Gateway Hong Kong (HK) Operational
Voice API Breda (NL) Operational
Voice API Johannesburg (ZA) Operational
CDR API Operational
Voice Analytics app Operational
Audio Manager app Operational
Voice Management app Operational
Inbound Gateway Eindhoven (NL) ? Operational
Inbound Gateway Johannesburg (ZA) Operational
Pay Operational
AutoCollect Operational
GeefMobiel Operational
MicroIncasso Operational
Payment Service Provider API Operational
Carrier Billing Operational
iDEAL QR Operational
Checkout Operational
Mobile Order Operational
PSP Dashboard ? Operational
Access Operational
CM Authenticator Operational
One Time Passwords Operational
iDIN Operational
IBAN Verification Operational
itsme Operational
Mobile Connect Operational
CM Sign Operational
Platform Operational
Address Book Operational
Wallet ? Operational
Paratel SMS kit Operational
Ticketing Operational
Seated Ticketing Dashboard ? Operational
General Admission Ticketshop API ? Operational
General Admission Ticketshop Operational
Seated Ticketing Ticketshop ? Operational
General Admission Dashboard ? Operational
Legacy Operational
Paratel XML Gateway Operational
Paratel FTP Gateway Operational
MobileWeb gateway Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: United States of America Operational
Mobile network operators: China Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: Kenya Operational
Mobile network operators: Germany Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will update the URLs and IP Addresses from which we host media files for conversational channels that we send towards customers. The current rcscgateway.cm.nl will be migrated by the end of the year to cdn-1.messaging.cm.com, cdn-2.messaging.cm.com and cdn-3.messaging.cm.com.



If you have firewall rules configured to rcscgateway.cm.nl, please update those accordingly to cdn-1.messaging.cm.com and cdn-2.messaging.cm.com and cdn-3.messaging.cm.com.

If you have no specific firewall rules you have to take no further action.
Posted on Nov 12, 14:47 CET
SMPP Server Dec 7, 13:56-14:01 CET
We are in the process of replacing our current SMPP infrastructure to keep providing the best services to our customers with a strong, stable, and reliable platform.

This is a big project as we are upgrading the hardware and taking this opportunity to update the availability and throughput of our SMPP service. The old servers which we are replacing are: smpp13 (31.169.57.10), smpp14 (31.169.57.11), smpp15 (31.169.57.132) and smpp21 (31.169.62.21)

This means that our customers that are connected to those servers will need to migrate before December 17th (the date when the old servers will be shut down). For more information, check our Status page or reach out to support@cm.com for support.

When you connect to CM.com using HTTPS no action is required and there will be no impact by this change.
Posted on Nov 25, 13:59 CET
cm.com Uptime
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gw.cmtelecom.com Uptime
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gw.cmtelecom.com Response time
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gw.messaging.cm.com uptime
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sgw01.cm.nl Uptime
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sgw02.cm.nl Uptime
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sgw02.cm.nl Response time
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secure.docdatapayments.com Uptime
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api.cmpayments.com Uptime
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Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - After monitoring, the performance of segments and workflows is working as expected again.
Nov 25, 14:50 CET
Monitoring - We have deployed a fix to our production environment and are actively monitoring
Nov 25, 13:04 CET
Identified - We have identified the cause of the issues and are taking the required mitigating actions at the moment
Nov 25, 11:24 CET
Investigating - Some accounts may face problems regarding segment calculation, which can result in workflows being wrongly triggered. This has our highest priority at the moment and will come back to you with a fix as soon as possible.
Nov 25, 09:54 CET
Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 23:18 CET
Monitoring - We have released a fix to production and are monitoring the service.
Nov 24, 22:08 CET
Identified - We have identified an issue with database connections and are implementing a fix.
Nov 24, 21:26 CET
Update - Update: Still investigating the issue.
Nov 24, 21:00 CET
Investigating - Currently the event processing is delayed, certain events are not being processed correctly. And you can experience errors while using the app. Events are not lost, and will be processed at a later moment. Possibly workflows are delayed as well.

Our engineers are investigating the cause of this incident.
Nov 24, 17:48 CET
Resolved - This incident has been resolved.
Nov 24, 11:47 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 11:30 CET
Identified - Dear customer,

We regret to inform you that there is an ongoing service disruption at one our downstream partners for incoming telephony in Belgium. This disruption results in degraded performance on incoming calls on BE numbers hosted with CM.com. Possible issues include packet loss, one-way audio and call disconnects.

Regular updates will be posted to inform you about the status.

With kind regards,
CM.com
Nov 24, 10:23 CET
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 18:36 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 18:13 CET
Update - We are continuing to work on a fix for this issue.
Nov 19, 17:52 CET
Update - We are continuing to work on a fix for this issue.
Nov 19, 17:12 CET
Identified - FR - Lycamobile - 20825, as well as BE 20606 is experiencing an issue which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Nov 19, 16:32 CET
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - Due to measures already in place we were able to avoid further disruptions
Nov 17, 15:31 CET
Investigating - We are currently experiencing a general disruption of our services. We are investigating and will update as soon as we know more.
Nov 17, 14:41 CET
Resolved - This incident has been resolved.
Nov 17, 11:06 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 10:34 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 17, 10:29 CET
Update - We are continuing to investigate this issue.
Nov 17, 10:25 CET
Update - We are continuing to investigate this issue.
Nov 17, 10:20 CET
Update - We are continuing to investigate this issue.
Nov 17, 10:10 CET
Investigating - We are currently experiencing a service interruption on our Belgian, French, German hosted numbers.
Nov 17, 10:00 CET
Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:01 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 10:04 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 15:35 CET
Scheduled - Dear customer,

To further improve the resilience of our Voice platforms, we have scheduled a 2 hour maintenance.

Impact during the maintenance is expected to be limited, however some running calls may be impacted.

In case you have additional questions, or if you experience issues during or after the maintenance, please contact support@cm.com

CM.com Voice team
Nov 3, 17:06 CET
Resolved - This incident has been resolved.
Nov 17, 07:52 CET
Monitoring - Dear customer,

We have identified the issue and implemented a fix.

Traffic is back to normal.

Best regards,
Nov 17, 07:36 CET
Identified - We are continuing to work on a fix for this issue.
Nov 17, 06:12 CET
Investigating - We are currently experiencing a service interruption on our Dutch CM.com hosted (CMTL) numbers.
Incoming traffic to these numbers is currently not working.
Nov 16, 21:44 CET
Resolved - This incident has been resolved.
Nov 17, 07:51 CET
Update - We are continuing to work on a fix for this issue.
Nov 17, 06:10 CET
Identified - We are currently experiencing a service interruption with our inbound support phone numbers.
Please contact us via: support@cm.com
Nov 16, 22:34 CET
Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 21:35 CET
Monitoring - System performance is stable. We will continue to monitor the situation.
Nov 16, 20:38 CET
Update - The situation around the DDOS attack is stabilized. We continue the investigation.
Nov 16, 18:41 CET
Update - We're experiencing a DDOS attack on our global network. Our teams are working hard on a mitigation.
Nov 16, 17:55 CET
Update - We are continuing to work on a fix for this issue.
Nov 16, 17:26 CET
Identified - We are experiencing degraded performance on multiple platforms. We are working on a solution.
Nov 16, 17:13 CET
Monitoring - The issue has been identified and a solution is implemented. We are currently monitoring the situation.
Nov 16, 16:50 CET
Identified - We are experiencing degraded performance on multiple platforms. We are working on a solution.
Nov 16, 16:03 CET
Investigating - Since 16-11-2021 14:50 we are experiencing a general service interruption. We are working to identify the cause.
Nov 16, 15:03 CET
Nov 15, 2021

No incidents reported.