Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational
Business Messaging API Operational
Smpp Operational
SMS - High Priority Operational
SMS - Regular Operational
WhatsApp Business Operational
Apple Messages for Business Operational
RCS Business Messaging Operational
Facebook Messenger Operational
Viber Operational
MMS Operational
Messaging Apps Operational
Texter Operational
LINE Notifications Operational
Mobile Push Operational
Instagram Messenger Operational
Mail SMS Operational
Voice Operational
Voice Platform - The Netherlands Operational
Voice API's Operational
Voice Apps Operational
Ticketing Operational
Seated Ticketing Operational
Ticketing NXTGN Operational
Your Ticket Provider Operational
Global Ticket / Ticketing Museum & Parks Operational
Scan app Operational
Conversational AI Cloud Operational
Production Gateway Operational
Admin Portal Operational
CMS Operational
Staging Gateway Operational
Reporting API Operational
Web Conversations Operational
Mobile Marketing Cloud Operational
Customer Data Platform Operational
Campaigns Operational
Pages Operational
Email Campaigns Operational
Voice Campaigns Operational
Address Book Operational
Tracedock Operational
Inspire Operational
Web Personalization Operational
Mobile Service Cloud Operational
Agent Inbox Operational
E-Mail Operational
Webchat Operational
Scripted Chatbot Operational
Customer Data Platform / CDP Operational
Native Voice Operational
Reporting Operational
Central Services Operational
Analytics Portal Operational
Conversational Router Operational
Online Payments Operational
Checkout Operational
CM Payments API Operational
iDEAL QR Operational
DocData PSP Operational
AutoCollect Operational
High Speed iDeal Gateway Operational
Payments Portal Operational
HALO Operational
Studio Operational
HALO Voice Operational
Inference Operational
Analytics API Operational
Electronic Cash Register Operational
Management Portal Operational
Electronic Cash Register Operational
In Person Payments Operational
Gateway Operational
Merchant Portal Operational
Processor Connections Operational
Verification & Sign Operational
Sign Operational
Seal Operational
iDIN Operational
IBAN Verification Operational
ID Scan Operational
OTP as a Service Operational
Mobile Identity Operational
Email Gateway Operational
Email Gateway API's Operational
Email Gateway App Operational
Platform Operational
Platform Apps Operational
Website Operational
Appmiral Operational
API Operational
Platform CMS Operational
External Services Operational
Mobile network operators: Netherlands Operational
Mobile network operators: Belgium Operational
Mobile network operators: France Operational
Mobile network operators: Spain Operational
Mobile network operators: Germany Operational
Mobile network operators: Sweden Operational
Mobile network operators: Norway Operational
Mobile network operators: Denmark Operational
Mobile network operators: Finland Operational
Mobile network operators: United States of America Operational
Mobile network operators: Japan Operational
Mobile network operators: Singapore Operational
Mobile network operators: United Arab Emirates Operational
Mobile network operators: United Kingdom Operational
Mobile network operators: South Africa Operational
Payment method: iDEAL Operational
Payment method: PayPal Operational
Payment method: Mastercard Operational
Payment method: Visa Operational
Payment method: Sofort banking Operational
Payment method: Bancontact Operational
Payments Processor connections: CCV Operational
Payments Processor connections: Omnipay Operational
Payments Processor connections: Six Operational
Payments Processor connections: Equens Operational
Payments Processor connections: Amex Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – Email & Campaigns Jul 23, 2026 19:00 - Jul 24, 2026 02:00 CEST

We have scheduled maintenance on Thursday, July 23rd, 2026 from 7:00 PM to 2:00 AM CEST.

During this window, the following will be affected:
• Address book functionality will be unavailable during the maintenance window.
• Sending and scheduling of emails and campaigns will not be possible during the maintenance window.
• Some accounts may still be able to send emails during the first couple of hours of the window, though this cannot be guaranteed for all accounts.

After maintenance completes, queued emails will be automatically retried — please expect possible delivery delays or send failures. Campaigns scheduled during this window will not be automatically resent.

We recommend completing all email and campaign sends/scheduling before 7:00 PM CEST on July 23rd. We’re carrying out this maintenance to improve the reliability and performance of our platform. We apologize for any inconvenience and thank you for your patience.
Posted on Jul 01, 2026 - 13:55 CEST

Scheduled Maintenance - Native Voice & Audio Files Jul 31, 2026 05:00-07:00 CEST

In a continuous effort to improve our service and quality, we will carry out scheduled maintenance on certain Voice features on Friday July 31st between 05:00 and 07:00 (CEST).

During this maintenance window the following Voice features will be affected briefly:

- Native Voice in MSC will be unavailable.
- Recording Prompts in FlowBuilder will be unavailable.
- Audio files being uploaded for Voice API (Notification, OTP, DTMF), Campaigns & FlowBuilder usage will be delayed.

TTS features will be unaffected.
SIP Trunking will be unaffected.

We apologize for any inconvenience and thank you for your patience.

Best regards,
CM Voice Team
Posted on Jul 16, 2026 - 15:46 CEST
System Metrics Month Week Day
cm.com Uptime
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cm.com Response time
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gw.cmtelecom.com Uptime
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gw.messaging.cm.com uptime
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secure.docdatapayments.com Uptime
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secure.docdatapayments.com Response time
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api.cmpayments.com Uptime
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api.cmpayments.com Response time
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Jul 22, 2026

No incidents reported today.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Operator Service Interruption - DE - 1&1 - 26223
Resolved - This incident has been resolved.
Jul 17, 11:18 CEST
Investigating - DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Traffic is queueing and will be delivered when it is resolved.
Jul 17, 10:49 CEST
Jul 16, 2026
Mobile Service Cloud - Analytics portal out of date
Resolved - This incident has been resolved.
Jul 16, 08:04 CEST
Identified - Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow
Jul 14, 13:18 CEST
Jul 15, 2026

No incidents reported.

Jul 14, 2026
Mobile Service Cloud - Issues answering native voice calls
Resolved - What happened
Today, some of our services experienced disruption following a release in which credentials for our Realtime service could not be read correctly during task processing. This had the potential to impact various parts of the platform, with the most significant effect on Native Voice Calls, which remained stuck in the queue and were not offered to available agents. Additionally, AI suggestions were not plotted in real time.

By 09:39, the issue had been fully resolved and all services were restored to normal.

What we are doing to prevent this in the future
This issue was introduced by a hotfix that bypassed our standard test pipeline. Going forward, we will run core regression tests before any hotfix is released to production, ensuring issues like this are caught early. In addition, we are adding monitoring and alerting to detect this type of disruption earlier and respond more quickly.

Closing
Our apologies for the inconvenience caused. We will work diligently to prevent this from happening again.
Jul 14, 10:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 09:39 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 14, 09:20 CEST
Investigating - We are currently investigating this issue.
Jul 14, 08:53 CEST
Jul 13, 2026
MSC - Agent Inbox Interruption
Resolved - This incident has been resolved.
Jul 13, 17:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 16:19 CEST
Investigating - We are currently investigating unresponsive or slow loading Agent Inbox.
Jul 13, 16:15 CEST
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Pay - Docdata Payments infrastructure improvements
Completed - The scheduled maintenance has been completed.
Jul 10, 12:19 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 29, 09:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:00 CEST
Scheduled - During the week of the 29th of June, we will be making infrastructure improvements to our Payment Methods platform.
These improvements are focused on increasing the reliability, performance, and security of our services even further.
We do not expect any downtime or disruption during this period.
If you have any questions or notice anything unexpected, please don't hesitate to reach out to our support team.
Jun 26, 21:13 CEST
Jul 9, 2026
Messaging platform performance is degraded
Resolved - This incident has been resolved.
Jul 9, 18:03 CEST
Monitoring - Fixes have been implemented and traffic processing has resumed.
Queued traffic is being processed at the moment.
We are monitoring the situation.
Jul 9, 16:49 CEST
Identified - We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.
Jul 9, 15:20 CEST
Update - The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.
Jul 9, 14:26 CEST
Investigating - Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
Jul 9, 14:08 CEST
Operator Service Interruption - MTN - South Africa (65510)
Resolved - This incident has been resolved.
Jul 9, 10:23 CEST
Investigating - We are currently investigating this issue.
Jul 9, 09:14 CEST
Jul 8, 2026
Agent Inbox - delay in processing of tasks
Resolved - This incident has been resolved.
Jul 8, 19:56 CEST
Monitoring - We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.
Jul 8, 15:50 CEST
Maintenance - Changes to webhooks for Incoming messages
Completed - The scheduled maintenance has been completed.
Jul 8, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 13:23 CEST
Scheduled - On July 8 2026 we will enable the new BSUID fields for WhatsApp in the MO webhooks;
No downtime expected,
See https://developers.cm.com/messaging/docs/whatsapp-business-scoped-user-ids
Jul 6, 13:12 CEST
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