CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

HALO Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP as a Service Operational

Mobile Identity Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

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Past Incidents

Nov 7, 2025

Emergency maintenance - Voice platform

Completed - The scheduled maintenance has been completed.
Nov 7, 06:10 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 CET

Scheduled - In a continuous effort to improve our service and quality, we will carry out emergency maintenance on our Voice platform on Friday November 7th between 06:00 and 06:10 (CET).
During this short maintenance window call setups may be affected briefly.
Active calls are not affected.
Nov 6, 13:47 CET

Nov 6, 2025

No incidents reported.

Nov 5, 2025

Operator Service Interruption - France

Resolved - This incident has been resolved.
Nov 5, 13:58 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 10:55 CET

Investigating - We are currently experiencing delivery issues with all MT traffic towards France
Nov 5, 10:33 CET

Conversational AI Cloud - Issues logging into the AI Cloud CMS

Resolved - This incident has been resolved.
Nov 5, 13:58 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 13:23 CET

Identified - We've investigated the issue further and have found that all users who migrated their accounts before or on August 7th are affected, all other users remain unaffected.
Nov 5, 11:24 CET

Investigating - A subset of users may experience issues logging into the application. We're currently looking into the issue and working towards a resolution.
Nov 5, 11:07 CET

Maintenance notification IPP

Completed - The scheduled maintenance has been completed.
Nov 5, 02:27 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 CET

Scheduled - Dear Partners,

We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.

Maintenance Window:
🗓 Date: Tuesday, 04 November 2025
⏰ Time: 22:00-03:00 AM CET (Central European Time)

This essential maintenance is expected to be completed within five hours. We anticipate no disruption to transaction processing.

Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Oct 28, 09:09 CET

Nov 4, 2025

Operator Traffic Delay - Belgium - Mobistar / Orange

Resolved - This incident has been resolved.
Nov 4, 21:04 CET

Investigating - We are currently experiencing delivery delays towards Belgium - Mobistar / Orange affecting MT traffic.
Nov 4, 17:55 CET

Nov 3, 2025

MSC Native Voice - Instability

Resolved - This incident has been resolved.
Nov 3, 13:26 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 12:18 CET

Investigating - We are currently investigating instability for Native voice. Calls might not be connected to agents at the moment.
Nov 3, 11:11 CET

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Limited service due to Azure outage.

Resolved - Microsoft has performed a rollback to their "Last Known Good" configuration and we see no further issues with everything working correctly.

Apologies for any inconvenience this may have caused.
Oct 29, 23:10 CET

Update - We are continuing to monitor for any further issues.
Oct 29, 21:40 CET

Update - We are continuing to monitor for any further issues.
Oct 29, 21:37 CET

Update - Update for Gateway service for CAIC.
We've found the underlying issue, we are planning to make adjustments to the root cause over the next few days and will continue to monitor the issue in the mean time. We will share more details once we consider the issue structurally resolved"

For the other services "Your Ticket Provider," "Web Personalization" and "Email Campaigns" the issue is ongoing with Azure deploying a fix with full mitigation expected over the next four hours with steady recovery.
Oct 29, 20:24 CET

Update - We are continuing to monitor for any further issues.
Oct 29, 19:29 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 19:28 CET

Update - We are continuing to investigate this issue.
Oct 29, 19:19 CET

Update - We are continuing to investigate this issue.
Oct 29, 19:15 CET

Update - We are continuing to investigate this issue.
Oct 29, 19:00 CET

Investigating - We’re currently experiencing limited service on Web Personalization due to an issue on Microsoft Azure’s side. We’re monitoring the situation and will restore full functionality as soon as Azure resolves the underlying problem.

Sending emails that include products (via the product-feed integration) is currently affected due to an issue on Microsoft Azure’s side. We’re monitoring the situation and will restore full functionality as soon as Azure resolves the underlying problem.

Your ticket provider is also being affected by the issue with Azure.
Some of our shops are down, specifically the shops of our customers that use their own custom domain.
Customers using shops via the shop.tickets.cm.com domain are not affected at the moment.

The gateway service for CAIC is experiencing intermittent issues, we're looking into it.
Oct 29, 18:59 CET

Oct 28, 2025

No incidents reported.

Oct 27, 2025

Scheduled Maintenance - IPP Gateway

Completed - The scheduled maintenance has been completed.
Oct 27, 05:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 03:00 CET

Scheduled - We wish to inform you that CM.com/IPP Payments will conduct planned storage maintenance as part of our ongoing infrastructure security and optimization efforts.

Maintenance Window:
🗓 Date: Monday, 27 October 2025
⏰ Time: 03:00-05:00 AM CET (Central European Time)

This essential maintenance is expected to be completed within two hours. We anticipate no disruption to transaction processing.

Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Oct 22, 11:38 CEST

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Orange France (20801) SMS Delivery Delays

Resolved - This incident has been resolved.
Oct 24, 21:18 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 11:16 CEST

Investigating - We are currently experiencing delays in SMS delivery for Orange France (20801). This issue may result in messages being delivered later than expected.

We apologize for any inconvenience caused and appreciate your patience as we work to restore normal service.
Oct 23, 11:59 CEST

Notice - Delayed payout

Resolved - This incident has been resolved.
Oct 24, 14:12 CEST

Monitoring - Due to delayed processing from an external source, we were unable to send the payout scheduled for October 23rd. This payout will be sent separately today in addition to the regular payout.
Oct 24, 14:11 CEST