CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Customer Contact issue
Incident
Report for CM.com
Resolved
This incident has been resolved.
Update
This incident has been resolved.
Update
Customer Contact is available again.
Although we found the error in our network.
We are still investigating the actual root-cause.
An incident report will be available upon request.
Although we found the error in our network.
We are still investigating the actual root-cause.
An incident report will be available upon request.
Update
We are still investigating the issue.
We hope to identify the root cause soon by excluding impacted networks.
The received messages are not lost and will be processed as soon as the system is up and running.
We hope to identify the root cause soon by excluding impacted networks.
The received messages are not lost and will be processed as soon as the system is up and running.
Investigating
Start time
The issue started at: 10:30 CET (Central European Time).
Impact
Agent connections towards Customer Contact seem to be failing.
Other SMS and WhatsApp traffic is not impacted.
Cause
Is in investigation
Time of the next update.
We will give an update as soon as we can.
The issue started at: 10:30 CET (Central European Time).
Impact
Agent connections towards Customer Contact seem to be failing.
Other SMS and WhatsApp traffic is not impacted.
Cause
Is in investigation
Time of the next update.
We will give an update as soon as we can.
This incident affected: Mobile Service Cloud (Customer Contact).