MSc - Agent inbox connection issue reported

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Jan 07, 2025 - 17:36 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 07, 2025 - 15:13 CET

Investigating

We are currently investigating this issue.
Posted Jan 07, 2025 - 14:28 CET
This incident affected: Mobile Service Cloud (Agent Inbox, Native Voice).