CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Mobile Service Cloud, Handover issues

Incident Report for CM.com

Resolved

Customers are experiencing issues with chat handovers not being handovered to an agent.
Actions have been taken to solve this issue.
We are monitoring the results.

Posted Mar 23, 2026 - 14:44 CET

This incident affected: Mobile Service Cloud (Agent Inbox) and Conversational AI Cloud (Web Conversations).