CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Agent Inbox delay in processing tasks

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted May 21, 2026 - 16:27 CEST

Monitoring

Traffic is processed normally. All previously delayed tasks have been processed.

Posted May 21, 2026 - 15:42 CEST

Update

New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.

Posted May 21, 2026 - 15:05 CEST

Investigating

Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.

Posted May 21, 2026 - 14:15 CEST

This incident affected: Mobile Service Cloud (Agent Inbox).