We hereby update you with an official RCA (Root Cause Analysis) regarding the reported issues with outbound calls to Dutch (+31) numbers.
At this moment, all traffic has been restored to regular quality standards and customer expectations.
Date & time:
Start: Monday July 8th, 06:30
End: Tuesday, July 9th, 14:30
The cross-connection in our Amsterdam datacenter with our primary carrier for NL (+31) traffic was malfunctioning.
This caused the reported issues to occur for a majority of the traffic to NL numbers.
All traffic to NL numbers was routed to secondary carriers. Due to insufficient capacity at some of these secondary carriers, an increase of failed and cancelled calls occurred.
If you have any further questions and/or are still experiencing issues, please do not hesitate to contact us via firstname.lastname@example.org