CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Voice maintenance Additional Media IP Subnets
Scheduled Maintenance
Report for CM.com
Completed
The scheduled maintenance has been completed.
Scheduled
We are continuously improving our Voice Platform's reliability and performance. To achieve this we have important updates that will require your immediate attention and action.
Outbound02 Platform Deprecation
Beginning March 1st, 2025, the Outbound02 platform will be deprecated, and the following changes will take place:
* We will stop using IP addresses 31.169.63.81 and 31.169.63.82.
* Please transition to using nl.voip.cm.com.
* In cases where DNS is not feasible, please configure your services to the following IPs:
** 31.169.63.1
** 31.169.63.2
** 31.169.62.162
** 31.169.62.163.
It is crucial to make these changes as soon as possible, but latest by March 1st. Otherwise, any traffic directed to outdated IPs will be dropped.
Introduction of Additional Media IP Subnets
Started from February 1st, we will introduce additional media IP subnets to enhance the platform's resiliency, reliability, and performance. To ensure a seamless experience, please perform the following actions:
* Whitelist the following IP ranges in your firewall configuration:
** 31.169.56.0/21
** 85.119.48.0/21
** 188.94.184.0/22
* We will utilize the UDP port range 10000-65535 for media traffic.
* If you have existing IP whitelisting settings for our media IPs and do not update them with these new ranges, you might encounter disruptions in media traffic.
We strongly urge you to make these updates at your earliest convenience to avoid any disruptions to your service. We appreciate your cooperation in helping us serve you better.
If you have any questions or require further assistance, please don't hesitate to contact our support team via our support portal.
Thank you for your attention to these important updates.
Sincerely,
CM.com
Outbound02 Platform Deprecation
Beginning March 1st, 2025, the Outbound02 platform will be deprecated, and the following changes will take place:
* We will stop using IP addresses 31.169.63.81 and 31.169.63.82.
* Please transition to using nl.voip.cm.com.
* In cases where DNS is not feasible, please configure your services to the following IPs:
** 31.169.63.1
** 31.169.63.2
** 31.169.62.162
** 31.169.62.163.
It is crucial to make these changes as soon as possible, but latest by March 1st. Otherwise, any traffic directed to outdated IPs will be dropped.
Introduction of Additional Media IP Subnets
Started from February 1st, we will introduce additional media IP subnets to enhance the platform's resiliency, reliability, and performance. To ensure a seamless experience, please perform the following actions:
* Whitelist the following IP ranges in your firewall configuration:
** 31.169.56.0/21
** 85.119.48.0/21
** 188.94.184.0/22
* We will utilize the UDP port range 10000-65535 for media traffic.
* If you have existing IP whitelisting settings for our media IPs and do not update them with these new ranges, you might encounter disruptions in media traffic.
We strongly urge you to make these updates at your earliest convenience to avoid any disruptions to your service. We appreciate your cooperation in helping us serve you better.
If you have any questions or require further assistance, please don't hesitate to contact our support team via our support portal.
Thank you for your attention to these important updates.
Sincerely,
CM.com
This scheduled maintenance affected: Voice (Voice Platform - The Netherlands).