Users might experience changes of their status to be displayed in the App.
Incident Report for CM.com
Resolved
Due to a recent change, users of Agent inbox may experience or may have experienced unexpected changes of their status to be displayed in the App.
Refreshing the page will resolve this unintended behaviour.

Please not that the impact is only visual, the real status of the User were not impacted.
Posted Mar 20, 2024 - 11:00 CET
This incident affected: Mobile Service Cloud (Mobile Service Cloud Advanced / Pro (Former ROBIN)).