CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
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Current information on Service Availability
Voice - Quality issues
Incident
Report for CM.com
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We have implemented a temporary fix that resolved the issue. In the meantime, we are working on a permanent fix to prevent the issue from recurring.
Investigating
Unfortunately the solution to the identified root cause has not yet been found and the implemented fix has not solved the entire issue. Together with our suppliers, we are looking at multiple solutions.
Identified
We have identified the root cause of the issue and are implementing a fix. Multiple test calls made show no further issues.
Update
We are continuing analyzing the possible root cause of the issue. Regular updates will be shared during the day.
Update
We are isolating the problem and making necessary measures to contain the impact. We will continue to work on solving the issue.
Update
We are working together with our Voice Engineering en Infra team to pinpoint the exact cause of the issue. At this moment we are excluding possible systems in the call flow as multiple domains are involved.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating quality issues on our voice trunks. This is affecting both inbound and outbound.
This incident affected: Voice (Voice Platform - The Netherlands, Voice API's).