CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Native Voice - degraded performance

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted May 07, 2026 - 15:38 CEST

Monitoring

In and outbound calling is working, our team continues to investigate this issue further.

Posted May 07, 2026 - 14:26 CEST

Update

Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.

Posted May 07, 2026 - 14:18 CEST

Investigating

We are currently investigating this issue.

Posted May 07, 2026 - 14:09 CEST

This incident affected: Mobile Service Cloud (Native Voice).