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Incident Report – Email Delivery Failure

Incident Report for CM.com

Resolved

On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts.

Timeline:
• July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected
• July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected

Unfortunately, the affected emails were not recoverable and will not be delivered.

We sincerely apologize for the impact this has caused.

Posted Jul 02, 2026 - 10:34 CEST

This incident affected: Mobile Marketing Cloud (Email Campaigns).