We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
Get text message notifications whenever CM.com creates or resolves an incident.
Get webhook notifications whenever CM.com creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2025 - 10:37 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 14, 2025 - 10:11 CEST
Update
Customers might also encounter problems answering phone calls in the Agent Inbox.
Posted Aug 14, 2025 - 09:30 CEST
Update
We are continuing to investigate this issue.
Posted Aug 14, 2025 - 08:58 CEST
Investigating
We are experiencing degraded performance for the MSC Agent Inbox. Tasks are being delayed. Customers might notice delivery delays of messages/e-mail/chats. Our engineers are looking into this,
Posted Aug 14, 2025 - 08:55 CEST
This incident affected: Mobile Service Cloud (Agent Inbox, E-Mail, Webchat, Scripted Chatbot, Native Voice).
