We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2025 - 10:37 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 14, 2025 - 10:11 CEST
Update
Customers might also encounter problems answering phone calls in the Agent Inbox.
Posted Aug 14, 2025 - 09:30 CEST
Update
We are continuing to investigate this issue.
Posted Aug 14, 2025 - 08:58 CEST
Investigating
We are experiencing degraded performance for the MSC Agent Inbox. Tasks are being delayed. Customers might notice delivery delays of messages/e-mail/chats. Our engineers are looking into this,
Posted Aug 14, 2025 - 08:55 CEST
This incident affected: Mobile Service Cloud (Agent Inbox, E-Mail, Webchat, Scripted Chatbot, Native Voice).
