Current information on Service Availability

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Customer Service
Scripted bot & router migration
Scheduled Maintenance Report for
The scheduled maintenance has been completed.
Posted May 13, 2022 - 06:01 CEST
The migration has been completed ahead of schedule. We will continue with intensified monitoring for the remainder of the maintenance window, and conclude it accordingly when everything remains uneventful.
Posted May 12, 2022 - 11:25 CEST
A lot of progress was made today. Still no anomalies. The full migration will probably be completed a day or more ahead of schedule. Updates will be published here accordingly and intensified monitoring will continue till the full move has been concluded.
Posted May 10, 2022 - 16:38 CEST
We have reached the halfway point of migrating accounts and have not detected any anomalies. We will proceed accordingly, monitor closely and hope to complete full process before EOD this Friday. We will update again at 75% completion, or as events warrant. Should you encounter anything out of the ordinary, please find our support team.
Posted May 10, 2022 - 10:29 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 06, 2022 - 06:00 CEST
We will be performing a step-by-step cloud migration of accounts during this window. We have diligently tested the procedures and are not expecting any downtime or other impact. Should you nonetheless suspect that something is not up to par, please reach out to our support team.
Posted May 05, 2022 - 15:12 CEST
This scheduled maintenance affected: Mobile Service Cloud (Scripted Chatbot).