Mobile Service Cloud advanced / pro is having degraded performance

Incident Report for CM.com

Resolved

Due to human error, a deployment went straight to our live environments without warm-up of servers. This lead to a slow application or time-outs for all clients for 5-10 minutes. We apologize for the inconvenience and will make process changes accordingly.
Posted Nov 16, 2022 - 09:41 CET

Monitoring

Performance is back to normal, and we are monitoring the situation closely.
Posted Nov 16, 2022 - 09:25 CET

Investigating

Our team is currently investigating this issue.
Posted Nov 16, 2022 - 09:23 CET
This incident affected: Mobile Service Cloud (Agent Inbox).