We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
Get text message notifications whenever CM.com creates or resolves an incident.
Get webhook notifications whenever CM.com creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented by equensWorldline and we are monitoring the results.
Posted Aug 30, 2020 - 16:51 CEST
Update
We are observing high processing response times for requests sent to our payments platforms (Like iDEAL for NL, see also https://www.ideal.nl). The network issues are caused due to global internet transit provider affecting multiple datacenter across all regions.
Our technical team continues monitoring the situation and rerouting traffic where possible to alleviate this issue. We will provide a new update once it becomes available.
Posted Aug 30, 2020 - 13:42 CEST
Identified
Due to an identified issue with our supplier(s) you may experience problems using our payment platform. Our suppliers are working to resolve the issue.
Posted Aug 30, 2020 - 13:07 CEST
This incident affected: Online Payments (CM Payments API, iDEAL QR).
