CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

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Current information on Service Availability

Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients

Incident Report for CM.com

Resolved

We have made changes to our sending infrastructure and bounce rates have returned to normal levels. We apologize for the inconvenience.

Posted Oct 02, 2026 - 16:01 CEST

Investigating

We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.

Posted Oct 02, 2026 - 14:57 CEST

This incident affected: Mobile Marketing Cloud (Email Campaigns).