We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
Get text message notifications whenever CM.com creates or resolves an incident.
Get webhook notifications whenever CM.com creates an incident, updates an incident, resolves an incident or changes a component status.
The cause has been identified and a fix is being implemented. Performance of the WhatsApp and Customer Contact services are back to normal. We are monitoring the results closely.
Posted Dec 08, 2020 - 22:06 CET
Update
As of 15:42 stability should have improved. We are continuing to monitor this.
We are still investigating a problem with sending media files via the WhatsApp business channel.
Posted Dec 08, 2020 - 15:58 CET
Investigating
Start time The issue started at: 15:15 CEST
Impact We are experiencing some problems with WhatsApp business and messages might be failing and or queuing.
Cause Is in investigation
Posted Dec 08, 2020 - 15:15 CET
This incident affected: Mobile Service Cloud (Customer Contact) and Messaging (WhatsApp Business).
