CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Customer Contact issue
Incident
Report for CM.com
Resolved
Issue is resolved all services are operation. Apologies to all impacted customers, we are following up with a thorough investigation to find and resolve the root cause of this issue.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and the databases are stable again, and the application is reachable again. We are still monitoring the situation.
Identified
Problem has been identified with the database, team is implementing a fix.
Investigating
Start time
The issue started at: 11:00. CET (Central European Time).
Impact
Customer Contact is experiencing an outage. This means that agents cannot reach the application.
Incoming messages are not lost and will be back-filled when the application is running again.
Cause
Is in investigation
Time of the next update.
We will give an update as soon as we can.
The issue started at: 11:00. CET (Central European Time).
Impact
Customer Contact is experiencing an outage. This means that agents cannot reach the application.
Incoming messages are not lost and will be back-filled when the application is running again.
Cause
Is in investigation
Time of the next update.
We will give an update as soon as we can.
This incident affected: Mobile Service Cloud (Customer Contact).