Agent Inbox - Behavioural issues

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted May 06, 2025 - 10:44 CEST

Update

We are continuing to monitor for any further issues.
Posted May 06, 2025 - 09:38 CEST

Monitoring

A fix has been implemented and we are monitoring the results
Posted May 06, 2025 - 09:35 CEST

Investigating

we are currently investigating an issue leading to different behaviours such as the app not loading, loading slowly or customer profiles that will not load.
Posted May 06, 2025 - 09:05 CEST
This incident affected: Mobile Service Cloud (Agent Inbox).