CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Scripted Chatbot degraded performance

Incident Report for CM.com

Resolved

The issue has been resolved and services are operating normally.

The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.

Posted May 05, 2026 - 11:20 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2026 - 10:38 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2026 - 09:31 CEST

This incident affected: Mobile Service Cloud (Scripted Chatbot).