CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Scheduled maintenance Customer Contact: 17-02-2020 20:00 CET
Scheduled Maintenance
Report for CM.com
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
For continuous optimization of Customer Contact’s capacity and stability, we need to make changes to our database and hardware. Therefore, next week our Customer Contact application will be temporarily unavailable during the following time frame: February 17th, 20.00-20.30 CET
Impact:
During this time, you will not be able to use the Customer Contact application. Messages that are being sent by your customers, will be queued and sent to the application once we have made the change. This also means that the Out of Office notifications will not be sent.
Workaround:
If you want to receive incoming messages during this service window, you can receive all incoming messages and their details via email. Follow the instructions in the following document to avoid your customers experiencing any inconvenience.
https://raw.githubusercontent.com/cmdotcom/text-files/master/Notifications_CustomerContact.pdf
Impact:
During this time, you will not be able to use the Customer Contact application. Messages that are being sent by your customers, will be queued and sent to the application once we have made the change. This also means that the Out of Office notifications will not be sent.
Workaround:
If you want to receive incoming messages during this service window, you can receive all incoming messages and their details via email. Follow the instructions in the following document to avoid your customers experiencing any inconvenience.
https://raw.githubusercontent.com/cmdotcom/text-files/master/Notifications_CustomerContact.pdf
This scheduled maintenance affected: Mobile Service Cloud (Customer Contact).