CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

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Current information on Service Availability

Issue reassigning conversations in Customer Contact

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Nov 16, 2022 - 21:23 CET

Monitoring

A fix has been implemented and reassigning conversations should work again. Refreshing the app might be warranted.

Posted Nov 16, 2022 - 17:41 CET

Investigating

We are investigating an issue with reassigning conversation in Customer Contact. Updates will be provided as events warrant.

Posted Nov 16, 2022 - 17:32 CET

This incident affected: Mobile Service Cloud (Customer Contact).