Email Campaigns - Degrading performance

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Oct 16, 2026 - 13:02 CEST

Update

We are continuing to monitor for any further issues.
Posted Oct 16, 2026 - 12:59 CEST

Update

We are continuing to monitor for any further issues.
Posted Oct 16, 2026 - 12:50 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2026 - 12:50 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 16, 2026 - 12:48 CEST

Update

We are continuing to investigate this issue.
Posted Oct 16, 2026 - 12:31 CEST

Investigating

We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
Posted Oct 16, 2026 - 11:59 CEST
This incident affected: Mobile Marketing Cloud (Email Campaigns).