CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
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Current information on Service Availability
Agent Inbox: slow responses
Incident
Report for CM.com
Resolved
This incident has been resolved.
Monitoring
We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks.
Identified
We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups.
This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal.
Our engineers are still working on restoring normal queue processing.
In/Outgoing traffic may still be delayed.
This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal.
Our engineers are still working on restoring normal queue processing.
In/Outgoing traffic may still be delayed.
Update
We are continuing to investigate this issue.
Investigating
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
This incident affected: Mobile Service Cloud (Agent Inbox).