CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Scheduled Maintenance Global Ticket / Museums & Parks
Scheduled Maintenance
Report for CM.com
Completed
The scheduled maintenance has been completed.
Update
During the maintenance, we identified an issue where some ticket prices were not correctly stored in our database starting Wednesday 25th of March, ending Thursday 26th of March 17:00h.
The root cause has been identified and resolved, meaning this issue will not occur again moving forward.
At this time, we are working on retroactively restoring the missing data in our database. As a result, statistics and exports within the CMS may currently be affected.
We expect the missing data to be fully restored early next week.
Thank you for your understanding and patience.
If you have any questions or notice anything unusual, please contact your Customer Success Manager.
The root cause has been identified and resolved, meaning this issue will not occur again moving forward.
At this time, we are working on retroactively restoring the missing data in our database. As a result, statistics and exports within the CMS may currently be affected.
We expect the missing data to be fully restored early next week.
Thank you for your understanding and patience.
If you have any questions or notice anything unusual, please contact your Customer Success Manager.
Update
Migration concluded successfully. Maintenance will continue 25th of March. Expect small outages during the day. We will update as necessary.
Update
Migration in progress. Small outages can occur.
Update
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We would like to inform you of planned maintenance starting on Monday 23rd and ending Monday 30th EOD. This maintenance will improve speed and security on the GT platform, and is considered standard.
Impacted services are:
Global Ticket / Museum & Parks ticketshops
Global Ticket / Museum & Parks CMS
Global Ticket / Museum & Parks external integrations
We will be using a phased approach to this update which should ensure minimal to no disruption. Therefore we expect no impact on Ticketshop availability: tickets will remain available for purchase as usual.
If you do notice anything unusual during or after the maintenance window, please reach out to your Customer Success Manager, and we will address it as quickly as possible.
Impacted services are:
Global Ticket / Museum & Parks ticketshops
Global Ticket / Museum & Parks CMS
Global Ticket / Museum & Parks external integrations
We will be using a phased approach to this update which should ensure minimal to no disruption. Therefore we expect no impact on Ticketshop availability: tickets will remain available for purchase as usual.
If you do notice anything unusual during or after the maintenance window, please reach out to your Customer Success Manager, and we will address it as quickly as possible.
This scheduled maintenance affected: Ticketing (Global Ticket / Ticketing Museum & Parks).