We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Resolved: Queues have been processed and the service is operating normally. We apologize for the inconvenience this may have caused. Kindly reach out to support in case you still experience any issues.
Posted Oct 16, 2026 - 18:41 CEST
Update
Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
Posted Oct 16, 2026 - 17:24 CEST
Update
We are continuing to monitor for any further issues.
Posted Oct 16, 2026 - 16:46 CEST
Monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied. Processing is currently recovering. Our engineers are monitoring the results.
Posted Oct 16, 2026 - 16:45 CEST
This incident affected: Mobile Service Cloud (Agent Inbox, E-Mail, Scripted Chatbot).
