MSC Agent Inbox - Degraded Performance

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Oct 07, 2025 - 17:36 CEST

Investigating

We are currently experiencing a queue build-up within the Agent Inbox WorkerEngine, which may result in delays in message delivery.
Our technical team is actively investigating the issue and working to resolve it as quickly as possible.
Posted Oct 07, 2025 - 17:08 CEST
This incident affected: Mobile Service Cloud (Agent Inbox).