CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Mobile Service Cloud - Duplicate messages

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Jan 17, 2026 - 16:25 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 17, 2026 - 15:20 CET

Identified

The previous fix did not work, we are working on a new fix.

Posted Jan 17, 2026 - 14:50 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 17, 2026 - 13:29 CET

Investigating

We are currently investigating an issue where messages may appear to be duplicated and snoozed chats could reappear.

Posted Jan 17, 2026 - 13:10 CET

This incident affected: Mobile Service Cloud (Scripted Chatbot).