CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Agent Inbox Issues on Mobile Service Cloud Advanced / Pro (Former ROBIN)
Incident
Report for CM.com
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently investigating an issue where users are experiencing degraded performance of their app.
The next update will be provided here in 30 minutes at the latest, or as events warrant.
The next update will be provided here in 30 minutes at the latest, or as events warrant.
Monitoring
Services are currently recovering, and users confirm the all functionality is available again. We are monitoring the situation.
Update
Customers can experience issues with applying tags, updating statuses, adding notes, and various other delays. You can also experience your account as being in "Trial / Demo", that is only incidental and will not persist. This is caused by issues with out hosting provider Microsoft Azure. We are working with our partner to return full service availability as soon as possible.
Identified
Our hosting service provider (Microsoft Azure) is experiencing issues that impact our services. We are monitoring the status and will provide you with updates every 60 minutes or as events warrant
Investigating
Currently it is not possible to log in.
This incident affects: ROBIN App, ROBIN Widget, API, Outgoing Mail, Incoming Mail, and Analytics.
This incident affects: ROBIN App, ROBIN Widget, API, Outgoing Mail, Incoming Mail, and Analytics.
This incident affected: Mobile Service Cloud (Agent Inbox).