CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Mobile Service Cloud - Delays In/Outbound traffic

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Jan 27, 2026 - 16:51 CET

Monitoring

A fix has been implemented and we are monitoring the results.
AI Generated summaries in handover messages in the agent inbox are disabled to optimise performance.

Posted Jan 27, 2026 - 15:15 CET

Investigating

We are currently investigating an issue where both in- and out-bound traffic are experiencing delays.

Posted Jan 27, 2026 - 14:57 CET

This incident affected: Mobile Service Cloud (Agent Inbox, E-Mail, Webchat).