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Customer ServicePlatform service disruption - partially degraded performance
Incident
Report for CM.com
Resolved
We have solved the issue by issuing emergency maintenance to our platform. Services have been restored.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We're currently experiencing issues with our services, our engineers are addressing this.
Some services on our website will meanwhile experience degraded performance.
Some services on our website will meanwhile experience degraded performance.
This incident affected: Mobile Service Cloud (Customer Contact, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS, Scripted Chatbot, Customer Data Platform / CDP), Mobile Marketing Cloud (Customer Data Platform / CDP, Campaigns, Pages, Email Campaigns, Voice Campaigns), Platform (Address Book, Wallet, Paratel SMS kit), and TEXT Gateways (SMS Gateway 1 (sgw01.cm.nl), SMS Gateway 2 (sgw02.cm.nl), SMS Gateway (gw.cmtelecom.com)).