Mobile Service Cloud - Productivity wallboards

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Oct 26, 2026 - 13:15 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2026 - 11:07 CET

Identified

We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.
Posted Oct 26, 2026 - 10:48 CET
This incident affected: Mobile Service Cloud (Native Voice).