Customer Service

CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Shop issue
Incident Report for CM.com
Resolved
The connection issue is resolved, all payment methods have been activated and work accordingly.
Posted Nov 10, 2020 - 12:05 CET
Investigating
Impact
The prepaid shop is experiencing a connection issue with the payment service provider. This means that some payment methods are unavailable.

Unavailable payment methods:
- MasterCard
- VISA
- Bancontact

Cause
Is in investigation.

Alternatives
Usage of a different payment method works.

Time of the next update.
We will give an update as soon as the cause is found.
Posted Nov 10, 2020 - 10:06 CET
This incident affected: Platform (Platform Apps).
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