We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
Get text message notifications whenever CM.com creates or resolves an incident.
Get webhook notifications whenever CM.com creates an incident, updates an incident, resolves an incident or changes a component status.
The issue has been resolved, the ID Scan has been running without issues since 18:00 UTC.
Posted Jan 09, 2025 - 20:42 CET
Update
We are currently experiencing a service interruption affecting Sign and ID Scan. Our team has identified the issue and is actively working on implementing a solution.
While we are making every effort to resolve the issue as swiftly as possible, we anticipate that the downtime may last for another several hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.
Posted Jan 09, 2025 - 17:17 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 09, 2025 - 12:00 CET
Investigating
The ID Scan service is down. We are investigating the issue.
Posted Jan 09, 2025 - 11:56 CET
This incident affected: Verification & Sign (ID Scan).
