We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
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A fix has been implemented and we are monitoring the results.
Posted Oct 21, 2024 - 20:28 CEST
Update
We are continuing to work on a fix
Posted Oct 21, 2024 - 18:43 CEST
Update
We are still working on a fix. Some merchants are migrated to an alternative route (if applicable) to reduce impact.
Posted Oct 21, 2024 - 17:10 CEST
Investigating
At this time, some payments made with Visa are not being processed correctly. Our team is working on a solution. In the meantime, we recommend using alternative payment methods where possible.
Posted Oct 21, 2024 - 16:20 CEST
This incident affected: Online Payments (DocData PSP).
