CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Mobile Service Cloud, Handover issues
Incident
Report for CM.com
Resolved
This incident has been resolved.
Monitoring
The queue is now up-to date, we are monitoring the the situation.
Update
We are continuing to work on a fix for this issue.
Update
Inbound & outbound messaging, e-mail and voice traffic is affected.
We are monitoring the queue with these handover tasks, but there still is a delay in handovers being processed to agents.
We are monitoring the queue with these handover tasks, but there still is a delay in handovers being processed to agents.
Identified
Cause identified and solution implemented.
Investigating
Customers experience issues with chat handovers and Native voice calls not being handovered to an agent.
Actions have been taken and we are monitoring the results.
Actions have been taken and we are monitoring the results.
This incident affected: Mobile Service Cloud (Native Voice).