CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

MSC - Mobile Service Cloud - Service Interruption

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Apr 02, 2026 - 16:45 CEST

Investigating

We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below:

85.119.48.0/21
31.169.56.0/21
188.94.184.0/22

UDP port range 10.000 - 60.000

Posted Apr 01, 2026 - 10:02 CEST

This incident affected: Mobile Service Cloud (Agent Inbox, Native Voice).