CDP Event processing issue

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Nov 24, 2021 - 23:18 CET

Monitoring

We have released a fix to production and are monitoring the service.
Posted Nov 24, 2021 - 22:08 CET

Identified

We have identified an issue with database connections and are implementing a fix.
Posted Nov 24, 2021 - 21:26 CET

Update

Update: Still investigating the issue.
Posted Nov 24, 2021 - 21:00 CET

Investigating

Currently the event processing is delayed, certain events are not being processed correctly. And you can experience errors while using the app. Events are not lost, and will be processed at a later moment. Possibly workflows are delayed as well.

Our engineers are investigating the cause of this incident.
Posted Nov 24, 2021 - 17:48 CET
This incident affected: Mobile Marketing Cloud (Customer Data Platform).