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Current information on Service Availability
Conversational AI Cloud - Dialog Options Order possibly displayed in incorrect order
Incident
Report for CM.com
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are currently monitoring the results.
Update
The issue has been identified and a fix is being implemented.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified an issue with the Conversational AI Cloud. The "Dialog Option Order" when creating a dialog is in some cases displayed in an incorrect order and does not reflect the order of the options in the chatbot. This misrepresentation is result of a bug fix in a recent release.
We are currently researching how we can retroactively correct this data. The workaround is to manually re-sort the order of the options and re-save the dialog.
We are currently researching how we can retroactively correct this data. The workaround is to manually re-sort the order of the options and re-save the dialog.
This incident affected: Conversational AI Cloud (Production Gateway).