Payments Platform - High percentage cancellations of Bancontact transactions.
Incident Report for CM.com
Resolved
This incident has been resolved.
Posted Jun 30, 2019 - 16:48 CEST
Monitoring
A fix has been implemented on Bancontact side and we are observing improvement. Bancontact failure percentages are turning back to normal. We will keep monitoring.
Posted Jun 30, 2019 - 15:18 CEST
Identified
We have identified an issue on Bancontact side. Bancontact is aware and currently working on a solution. As soon as more information is available we will provide an update via this channel.
Posted Jun 30, 2019 - 13:05 CEST
Investigating
We are currently experiencing a high percentage of cancellations on Bancontact transactions via our Payments platform and we are investigating the cause.
Posted Jun 30, 2019 - 12:47 CEST
This incident affected: Pay (Payment Service Provider API).