Ticketing - General Admission / Scan App experiencing an outage

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Jan 28, 2026 - 16:43 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 28, 2026 - 16:24 CET

Identified

The dashboard and shop are slowly starting to get back up and running
Posted Jan 28, 2026 - 16:13 CET

Update

We are continuing to investigate this issue.
Posted Jan 28, 2026 - 16:09 CET

Update

We are continuing to investigate this issue.
Posted Jan 28, 2026 - 16:08 CET

Investigating

We are currently investigating an issue with our General admission dashboard/shop and Scan App. Customers may experience issues with loading the dashboard.
Posted Jan 28, 2026 - 16:02 CET
This incident affected: Ticketing (General Admission, Scan app).