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Current information on Service Availability
Conversational AI cloud - Dashboard missing Data
Incident
Report for CM.com
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Update
Customer Journey: Up to date, most recent data is from yesterday.
Analytic: (Recognition Analysis, Feedback, Interaction Explorer) one day behind. Most recent data from 20-11 available and a part of 21-11.
Longterm: (Weekly/Monthly Report, Dialogs, Q&A Questions, Answers) Up to date until yesterday but 19-11 is missing.
We expect this data to be available after the dashboard update tomorrow morning.
Analytic: (Recognition Analysis, Feedback, Interaction Explorer) one day behind. Most recent data from 20-11 available and a part of 21-11.
Longterm: (Weekly/Monthly Report, Dialogs, Q&A Questions, Answers) Up to date until yesterday but 19-11 is missing.
We expect this data to be available after the dashboard update tomorrow morning.
Update
Process of updating the data continues.
Update
We are continuing updating the data.
Update
Still processing data up to and including the 20th.
Update
The process of updating the data is taking longer then expected. Data up to and including the 20th is still being processed. We keep monitoring the results.
Monitoring
We implemented a fix and monitoring the results. The last data will be updated throughout the day
Identified
A fix has been implemented. We expect the data to be available 20-11.
Investigating
Conversational AI Cloud (longterm) dashboards could be missing data from 16 and 17 November 2024. We are currently investigating.
This incident affected: Conversational AI Cloud (CMS).