We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
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The service interruption at the supplier has been resolved. The backlog of queued documents is being processed, all traffic is resuming as normal.
Posted Jan 30, 2024 - 13:18 CET
Identified
The issue has been identified by our certificate supplier and they are working on resolving the issue.
Posted Jan 30, 2024 - 12:23 CET
Investigating
We are currently experiencing delays in the delivery of signed documents, due to our certificate supplier experiencing an outage. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
Posted Jan 30, 2024 - 11:51 CET
This incident affected: Verification & Sign (Sign).
