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We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

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Current information on Service Availability

Agent Inbox issue with logging in/loading conversations

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Oct 28, 2026 - 08:57 CET

Update

We are continuing to investigate this issue.

Posted Oct 27, 2026 - 13:48 CET

Investigating

Agent Inbox customers might have trouble logging in. Loading conversations might also result in an error message.
Product is investigating this issue.

Posted Oct 27, 2026 - 10:57 CET

This incident affected: Mobile Service Cloud (Agent Inbox).