Voice - Degraded call quality outbound calls NL platforms

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Mar 25, 2021 - 14:02 CET

Monitoring

Dear customer,

We have identified a fiber connectivity issue at one of our PoP's, resulting in possible degraded call quality for outbound and inbound calls routed through that platform. We have currently rerouted the traffic via different platforms, which should have restored call quality to regular standards.

Meanwhile the malfunctioning fiber connection is being restored and we keep monitoring the other platforms.

If you still experience any call quality issues (stuttering media, no media, robo voice etc.), please contact support@cm.com.

Best regards,

The CM.com voice team
Posted Mar 25, 2021 - 11:14 CET