We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
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We temporarily scaled up our infrastructure to handle an unexpected increase in load. We have identified a permanent solution looking forward and will introduce these changes gradually over the coming weeks to prevent future issues.
Posted Oct 02, 2025 - 13:15 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2025 - 12:29 CEST
Investigating
We are currently investigating an issue with CAIC Production Gateway. Customers may experience intermitted issues with questions being answered. Not all interactions are affected.
Posted Oct 02, 2025 - 12:28 CEST
This incident affected: Conversational AI Cloud (Production Gateway).
