Possible partial inbound mail issue

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted May 27, 2025 - 00:16 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 26, 2025 - 18:49 CEST

Investigating

We are investigating some reports of a partial inbound mail failure, where mail is not delivered in Agent Inbox.
Posted May 26, 2025 - 17:26 CEST
This incident affected: Mobile Service Cloud (Agent Inbox).