CM.com Status Page
We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Tracedock - Platform Migrations
Scheduled Maintenance
Report for CM.com
Completed
The scheduled maintenance has been completed.
Update
We have successfully migrated two batches of customers to the new Tracedock version in the CM.com platform. Might you miss events in the Tracedock event overview on the old portal, then that means you have been migrated. Please log on to the CM.com platform with your former Tracedock email address and request a new password to proceed. The other accounts will be migrated coming Tuesday due to the bank holiday in the Netherlands on Monday.
Update
We are going to perform another run of the migration of yesterday.
Update
We are about to start the migration of the remaining customers.
Verifying
We have migrated the first batch of customers and are now verifying the implementation
Update
We are currently starting the migration. Please be aware that any changes to events or other configurations will not be saved until the migration is finished.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will do a phased migration of Tracedock customers to the CM.com platform. During your migration schedule, you will not be able to view the dashboard on the Tracedock portal (portal.tracedock.com). We expect this to be for a minimal amount of time, after which you will be able to log on to the CM.com platform to view your Tracedock dashboard.
The processing of events should proceed as normal. Please be mindful of any anomalies during this migration period and contact support@cm.com in case something is not functioning as planned.
The processing of events should proceed as normal. Please be mindful of any anomalies during this migration period and contact support@cm.com in case something is not functioning as planned.
This scheduled maintenance affected: Mobile Marketing Cloud (Tracedock).